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6、fth level,#,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,21/07/2015,#,Private&Confidential not for external distribution,事故報(bào)告流程,日期：,2015.7.13,適,用：三亞灣假日度假酒店,目,標(biāo),熟悉所在酒店品牌關(guān)于事故的定義,了解事故報(bào)告流程,2,什么是事故,3,酒店常見(jiàn)的事故有哪些？,4,Slip,trip or fall on

7、 the same level,在同一水平面滑倒、絆倒或摔倒,Slip,trip or fall on stairs,在樓梯上滑倒、絆倒或摔倒,Fall from height,從高處墜落,Injured while lifting,handling or carrying,起重、裝卸或搬運(yùn)時(shí)受傷,Cut or laceration(including needle stick injury),割傷或撕裂（包括針刺傷害）,Contact with electricity or electrical discharge,觸電或放電,Struck my moving object,machiner

8、y,vehicle or something collapsing,遭受運(yùn)動(dòng)物體、機(jī)器、車輛或倒塌物撞擊,Contact with fixed or stationary object,與固定或靜止物體接觸,Burn or scald,燒傷或燙傷,Fire or explosion,火災(zāi)或爆炸,Contact with chemical or harmful substance,接觸化學(xué)品或有害物質(zhì),Drowning or asphyxiation,溺,亡,或窒息,Neardrowning,幾乎溺,亡,Food related illness,injury or complaint,與食物有關(guān)

9、的疾病、傷害或投訴,Sickness,vomiting or diarrhea,疾病、嘔吐或腹瀉,Theft,盜竊,Enforcement action against hotel,針對(duì)酒店的執(zhí)法行為,Press or media interest,出版社或媒體參與,Public disorder or political demonstration,公眾騷亂或政治游行,Property damage,財(cái)產(chǎn)損失,Loss of electrical or water supply,電力或供水中斷,Vehicle damage,車輛損壞,Stress or shock,壓力或驚,嚇,Physic

10、al assault or verbal abuse,身體攻擊或口頭謾罵,Sexual assault or rape,性侵犯或強(qiáng)奸,Road traffic accident,道路交通事故,Injured by animal,受到動(dòng)物傷害,Near miss(incident resulting in no injuries),僥幸事件,（沒(méi)有造成傷害的意外事件）,Occupational disease e.g.dermatitis,職業(yè)病，如皮炎,Natural catastrophe(flood,storm damage,wind,earthquake etc.),自然災(zāi)害（洪水、暴雨

11、損害、大風(fēng)、地震等）,Others,其它,我們應(yīng)該怎么做？,5,發(fā)送事故報(bào)告,（保安部經(jīng)理）,資料,（入住登記,/,身份證復(fù)印件,/,開(kāi) 鎖記錄,/,入職登記表,/,監(jiān)控記錄,/,其他,）,調(diào)查,（,MOD/AM/,保安部經(jīng)理）,匯總資料,（保安部,經(jīng)理）,匯報(bào),（客人,/,員工）,記錄,（,MOD/AM/,保安部經(jīng)理）,1,2,3,4,6,5,正確的事故處理流程有助于我們掌握事故處理的主動(dòng),匯報(bào),6,員工,/,客人,現(xiàn)場(chǎng)最高職位者,保安部經(jīng)理,主管,部門經(jīng)理,MOD,總,經(jīng),理,大堂副理,如果對(duì)事故不予以重視，一旦產(chǎn)生嚴(yán)重后果將承擔(dān)相應(yīng)責(zé)任！,調(diào)查與記錄,7,事件的性質(zhì),涉及的范圍,涉及的人員,事情的發(fā)展,事情的起因,人物,結(jié)果,時(shí)間,行動(dòng),地點(diǎn),資料及匯總資料,8,客 人,入住登記卡,身份證復(fù)印件,房間開(kāi)鎖記錄,員 工,入職登記表,身份證復(fù)印件,監(jiān)控記錄,現(xiàn)場(chǎng)照片,物品,錄音,支持運(yùn)營(yíng)中心,發(fā)送事故報(bào)告,9,,10,謝謝,