《酒店英語學(xué)習(xí)情境三客房服務(wù)英語3-3 Offering Guest Supplies》由會(huì)員分享，可在線閱讀，更多相關(guān)《酒店英語學(xué)習(xí)情境三客房服務(wù)英語3-3 Offering Guest Supplies（18頁珍藏版）》請(qǐng)?jiān)谘b配圖網(wǎng)上搜索。

1、單擊此處編輯母版標(biāo)題樣式,單擊此處編輯母版文本樣式,第二級(jí),第三級(jí),第四級(jí),第五級(jí),*,學(xué)習(xí)情境三：客房效勞英語,學(xué)習(xí)任務(wù):提供用品效勞,Name:,Vivian,Job:,room attendant,Responsibility:,To check the hotel rooms and offer supplies on guests requests,Contents,Learning Objectives 學(xué)習(xí)目標(biāo),1,Working Procedures 工作程序,2,Working Knowledge 工作知識(shí),3,Hotel Task 酒店任務(wù),4,5,Words and Ex

2、pressions,6,Activity,Learning,Objectives,學(xué)習(xí)目標(biāo),After finishing this task,you should be able to：,Understand the guests requests.,Offer room supplies to the guest.,Working Procedures,工作程序,Listen very carefully to get what kind of service the guests need.了解客人所需要的效勞,Satisfy the guests need.提供相關(guān)效勞,If the

3、service needed cant be offered,explain the reason politely and patiently.如無法提供效勞，禮貌地說明原因,Working Knowledge,工作知識(shí)(1),基礎(chǔ)服務(wù),商店Shop,餐廳Restaurant,網(wǎng)絡(luò)設(shè)施Internet,24小時(shí)客房服務(wù)Room Service（24H）,語言翻譯員Lanuage Service,外幣兌換Exchange Currencies,叫早服務(wù)Morning Call,行李寄存服務(wù)Baggage Service,商業(yè)中心Business Center,保險(xiǎn)柜服務(wù)Safe Service

4、,殘障人士設(shè)施Disabled Facilities,禮賓接待服務(wù)Reception Service,傳真機(jī)服務(wù)Fax Service,打印和復(fù)印服務(wù)Print&Copy Service,Hotel Service 酒店配套效勞,Working Knowledge,工作知識(shí)(2),Hotel Service 酒店配套效勞,附加效勞,洗衣效勞Laundry,美容效勞Hairdressing,旅游效勞Tourism,兒童看護(hù)效勞Baby Service,機(jī)場接送效勞Airport Shuttle,圖書借閱效勞Book Rental Service,擦鞋效勞Shoe-Cleaning Service

5、,按摩效勞Massage Service,桑拿效勞Sauna Service,Hotel Task,酒店任務(wù),Suppose you are Vivian,now youre going to offers the guest supplies.Please perform the task according to the hints below with your partner.,角色A:你是Mrs.Blackman,住在2505室,你要求客房效勞員幫你把手提電腦連接上網(wǎng)。,角色B:你是Vivian，你為客人解決問題。,Words to know,connect,v.,連接,laptop

6、,n.,手提電腦,socket,n.,插座,Internet socket,互聯(lián)網(wǎng)插口,spare,adj.,備用的,Internet cable,網(wǎng)線,settings,n.,設(shè)備,Internet access,互聯(lián)網(wǎng)接入,website,n.,網(wǎng)頁,link,n.,鏈接,enter,v.,輸入,password,n.,密碼,press,v.,按,壓,push,v.,推,pull,v.,拉,Useful expressions,1.Offering things on request 根據(jù)客人要求提供物品,(1)Ill have someone bring the chairs right

7、 away.,(2)Ill get it for you immediately.,(3)Can you bring two more towels?,2.Explaining baby-sitting service 解釋育嬰效勞,(1)Our baby sitters are experienced and reliable.,(2)We charge 40 yuan for an hour a minimum of three hours.,(3)Well send you a conformation form for you to sign.,Useful expressions,3

8、.The usage and replenishment of mini-bar.mini-bar的使用和添加,(1)Id like to have some Sprites and Cokes in my mini-bar.,(2)Do you have any orange soda/iced tea/lemonadeavailable?,(3)Which brand would you prefer?,Activity,1.Look into the dictionary and find out the expressions of the following words.Then r

9、ead them to your partners.通過查閱英語詞典，寫出以下物品的單詞。,Activity,2.Look at the picture,try to translate the instructions of the safe into Chinese.根據(jù)圖片所示，把英文提示翻譯成中文。,To close,Enter 3-6 digit code of your choice,Press#button,To open,Enter your pre-selected code,Press“*button,Activity,3.Classify the following se

10、ntences into two groups.把以下句子分成兩組，并寫在表格的相應(yīng)位置。,If you do this again with the new password,youll change it.,Id like to use the safe.,Let me try it.,Let me show you how to use it.,How can I open it?,Enter 3-6 digit code of your choice.,Then press“#again,so you can lock it.,Enter your password,press“*an

11、d you will open it.,How can I change your password?,Activity,Said by the guest,Said by the floor attendant,Activity,清理房間根本禮儀,如門上有“請(qǐng)勿打攪DND的字牌，那么不應(yīng)進(jìn)房。,進(jìn)房前一定要先按門鈴，或輕敲房門，即使是空房也應(yīng)如此，以防房內(nèi)有客人。,如果客人在房間，那么應(yīng)禮貌地問好，詢問客人是否可以清理房間Housekeeping.May I clean your room now?。,不要觸摸客人的貴重物品，也不要隨意移動(dòng)客人的物品，必要時(shí)需先征得客人同意May I move that?。,Hotel tips,Thank you！,