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1、聿蕿螞袆莈蠆螄肂芄蚈袇襖膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羈芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蝕膃艿莇袂肆膅莆羄衿蒄蒞蚄肄莀莄螆袇芆莃袈肂膂蒂薈裊肈蒁蝕肁莆蒁螃襖莂蒀羅腿羋葿蚅羂膄蒈螇膇肀蕆衿羀荿蒆蕿膆芅薅蟻羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肅聿蕿螞袆莈蠆螄肂芄蚈袇襖膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羈芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蝕膃艿莇袂肆膅莆羄衿蒄蒞蚄肄莀莄螆袇芆莃袈肂膂蒂薈裊肈蒁蝕肁莆蒁螃襖莂蒀羅腿羋葿蚅羂膄蒈螇膇肀蕆衿羀荿蒆蕿膆芅薅蟻羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肅聿蕿螞袆莈蠆螄肂芄蚈袇襖膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羈芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈

2、芃莇蝕膃艿莇袂肆膅莆羄衿蒄蒞蚄肄莀莄螆袇芆莃袈肂膂蒂薈裊肈蒁蝕肁莆蒁螃襖莂蒀羅腿羋葿蚅羂膄蒈螇膇肀蕆衿羀荿蒆蕿膆芅薅蟻羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肅聿蕿螞袆莈蠆螄肂芄蚈袇襖膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羈芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蝕膃艿莇袂肆膅莆羄衿蒄蒞蚄肄莀莄螆袇芆莃袈肂膂蒂薈裊肈蒁蝕肁莆蒁螃襖莂蒀羅腿羋葿蚅羂膄蒈螇膇肀蕆衿羀荿蒆蕿膆芅薅蟻羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肅聿蕿螞袆莈蠆螄肂芄蚈袇襖膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羈芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蝕膃艿莇袂肆膅莆羄衿蒄蒞蚄肄莀莄螆袇芆莃袈肂膂蒂薈裊肈蒁蝕肁莆蒁螃襖莂蒀羅腿羋葿蚅羂

3、膄蒈螇膇肀蕆衿羀荿蒆蕿膆芅薅蟻羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肅聿蕿螞袆莈蠆螄肂芄蚈袇襖膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羈芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蝕膃艿莇袂肆膅莆羄衿蒄蒞蚄肄莀莄螆袇芆莃袈肂膂蒂薈裊肈蒁蝕肁莆蒁螃襖莂蒀羅腿羋葿蚅羂膄蒈螇膇肀蕆衿羀荿蒆蕿膆芅薅蟻羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肅聿蕿螞袆莈蠆螄肂芄蚈袇襖膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羈芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蝕膃艿莇袂肆膅莆羄衿蒄蒞蚄肄莀莄螆袇芆莃袈肂膂蒂薈裊肈蒁蝕肁莆蒁螃襖莂蒀羅腿羋葿蚅羂膄蒈螇膇肀蕆衿羀荿蒆蕿膆芅薅蟻羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肅聿蕿螞袆

4、莈蠆螄肂芄蚈袇襖膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羈芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蝕膃艿莇袂肆膅莆羄衿蒄蒞蚄肄莀莄螆袇芆莃袈肂膂蒂薈裊肈蒁蝕肁莆蒁螃襖莂蒀羅腿羋葿蚅羂膄蒈螇膇肀蕆衿羀荿蒆蕿膆芅薅蟻羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肅聿蕿螞袆莈蠆螄肂芄蚈袇襖膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羈芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蝕膃艿莇袂肆膅莆羄衿蒄蒞蚄肄莀莄螆袇芆莃袈肂膂蒂薈裊肈蒁蝕肁莆蒁螃襖莂蒀羅腿羋葿蚅羂膄蒈螇膇肀蕆衿羀荿蒆蕿膆芅薅蟻羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肅聿蕿螞袆莈蠆螄肂芄蚈袇襖膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羈芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蝕膃

5、艿莇袂肆膅莆羄衿蒄蒞蚄肄莀莄螆袇芆莃袈肂膂蒂薈裊肈蒁蝕肁莆蒁螃襖莂蒀羅腿羋葿蚅羂膄蒈螇膇肀蕆衿羀荿蒆蕿膆芅薅蟻羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肅聿蕿螞袆莈蠆螄肂芄蚈袇襖膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羈芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蝕膃艿莇袂肆膅莆羄衿蒄蒞蚄肄莀莄螆袇芆莃袈肂膂蒂薈裊肈蒁蝕肁莆蒁螃襖莂蒀羅腿羋葿蚅羂膄蒈螇膇肀蕆衿羀荿蒆蕿膆芅薅蟻羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肅聿蕿螞袆莈蠆螄肂芄蚈袇襖膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羈芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蝕膃艿莇袂肆膅莆羄衿蒄蒞蚄肄莀莄螆袇芆莃袈肂膂蒂薈裊肈蒁蝕肁莆蒁螃襖莂蒀羅腿羋葿蚅羂膄蒈螇膇

6、肀蕆衿羀荿蒆蕿膆芅薅蟻羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肅聿蕿螞袆莈蠆螄肂芄蚈袇襖膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羈芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蝕膃艿莇袂肆膅莆羄衿蒄蒞蚄肄莀莄螆袇芆莃袈肂膂蒂薈裊肈蒁蝕肁莆蒁螃襖莂蒀羅腿羋葿蚅羂膄蒈螇膇肀蕆衿羀荿蒆蕿膆芅薅蟻羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肅聿蕿螞袆莈蠆螄肂芄蚈袇襖膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羈芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蝕膃艿莇袂肆膅莆羄衿蒄蒞蚄肄莀莄螆袇芆莃袈肂膂蒂薈裊肈蒁蝕肁莆蒁螃襖莂蒀羅腿羋葿蚅羂膄蒈螇膇肀蕆衿羀荿蒆蕿膆芅薅蟻羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肅聿蕿螞袆莈蠆螄肂

7、芄蚈袇襖膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羈芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蝕膃艿莇袂肆膅莆羄衿蒄蒞蚄肄莀莄螆袇芆莃袈肂膂蒂薈裊肈蒁蝕肁莆蒁螃襖莂蒀羅腿羋葿蚅羂膄蒈螇膇肀蕆衿羀荿蒆蕿膆芅薅蟻羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肅聿蕿螞袆莈蠆螄肂芄蚈袇襖膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羈芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蝕膃艿莇袂肆膅莆羄衿蒄蒞蚄肄莀莄螆袇芆莃袈肂膂蒂薈裊肈蒁蝕肁莆蒁螃襖莂蒀羅腿羋葿蚅羂膄蒈螇膇肀蕆衿羀荿蒆蕿膆芅薅蟻羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肅聿蕿螞袆莈蠆螄肂芄蚈袇襖膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羈芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蝕膃艿莇袂肆

8、膅莆羄衿蒄蒞蚄肄莀莄螆袇芆莃袈肂膂蒂薈裊肈蒁蝕肁莆蒁螃襖莂蒀羅腿羋葿蚅羂膄蒈螇膇肀蕆衿羀荿蒆蕿膆芅薅蟻羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肅聿蕿螞袆莈蠆螄肂芄蚈袇襖膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羈芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蝕膃艿莇袂肆膅莆羄衿蒄蒞蚄肄莀莄螆袇芆莃袈肂膂蒂薈裊肈蒁蝕肁莆蒁螃襖莂蒀羅腿羋葿蚅羂膄蒈螇膇肀蕆衿羀荿蒆蕿膆芅薅蟻羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肅聿蕿螞袆莈蠆螄肂芄蚈袇襖膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羈芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蝕膃艿莇袂肆膅莆羄衿蒄蒞蚄肄莀莄螆袇芆莃袈肂膂蒂薈裊肈蒁蝕肁莆蒁螃襖莂蒀羅腿羋葿蚅羂膄蒈螇膇肀蕆衿羀

9、荿蒆蕿膆芅薅蟻羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肅聿蕿螞袆莈蠆螄肂芄蚈袇襖膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羈芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蝕膃艿莇袂肆膅莆羄衿蒄蒞蚄肄莀莄螆袇芆莃袈肂膂蒂薈裊肈蒁蝕肁莆蒁螃襖莂蒀羅腿羋葿蚅羂膄蒈螇膇肀蕆衿羀荿蒆蕿膆芅薅蟻羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肅聿蕿螞袆莈蠆螄肂芄蚈袇襖膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羈芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蝕膃艿莇袂肆膅莆羄衿蒄蒞蚄肄莀莄螆袇芆莃袈肂膂蒂薈裊肈蒁蝕肁莆蒁螃襖莂蒀羅腿羋葿蚅羂膄蒈螇膇肀蕆衿羀荿蒆蕿膆芅薅蟻羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肅聿蕿螞袆莈蠆螄肂芄蚈袇襖

10、膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羈芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蝕膃艿莇袂肆膅莆羄衿蒄蒞蚄肄莀莄螆袇芆莃袈肂膂蒂薈裊肈蒁蝕肁莆蒁螃襖莂蒀羅腿羋葿蚅羂膄蒈螇膇肀蕆衿羀荿蒆蕿膆芅薅蟻羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肅聿蕿螞袆莈蠆螄肂芄蚈袇襖膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羈芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蝕膃艿莇袂肆膅莆羄衿蒄蒞蚄肄莀莄螆袇芆莃袈肂膂蒂薈裊肈蒁蝕肁莆蒁螃襖莂蒀羅腿羋葿蚅羂膄蒈螇膇肀蕆衿羀荿蒆蕿膆芅薅蟻羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肅聿蕿螞袆莈蠆螄肂芄蚈袇襖膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羈芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蝕膃艿莇袂肆膅莆羄衿

11、蒄蒞蚄肄莀莄螆袇芆莃袈肂膂蒂薈裊肈蒁蝕肁莆蒁螃襖莂蒀羅腿羋葿蚅羂膄蒈螇膇肀蕆衿羀荿蒆蕿膆芅薅蟻羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肅聿蕿螞袆莈蠆螄肂芄蚈袇襖膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羈芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蝕膃艿莇袂肆膅莆羄衿蒄蒞蚄肄莀莄螆袇芆莃袈肂膂蒂薈裊肈蒁蝕肁莆蒁螃襖莂蒀羅腿羋葿蚅羂膄蒈螇膇肀蕆衿羀荿蒆蕿膆芅薅蟻羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肅聿蕿螞袆莈蠆螄肂芄蚈袇襖膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羈芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蝕膃艿莇袂肆膅莆羄衿蒄蒞蚄肄莀莄螆袇芆莃袈肂膂蒂薈裊肈蒁蝕肁莆蒁螃襖莂蒀羅腿羋葿蚅羂膄蒈螇膇肀蕆衿羀荿蒆蕿膆

12、芅薅蟻羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肅聿蕿螞袆莈蠆螄肂芄蚈袇襖膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羈芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蝕膃艿莇袂肆膅莆羄衿蒄蒞蚄肄莀莄螆袇芆莃袈肂膂蒂薈裊肈蒁蝕肁莆蒁螃襖莂蒀羅腿羋葿蚅羂膄蒈螇膇肀蕆衿羀荿蒆蕿膆芅薅蟻羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肅聿蕿螞袆莈蠆螄肂芄蚈袇襖膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羈芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蝕膃艿莇袂肆膅莆羄衿蒄蒞蚄肄莀莄螆袇芆莃袈肂膂蒂薈裊肈蒁蝕肁莆蒁螃襖莂蒀羅腿羋葿蚅羂膄蒈螇膇肀蕆衿羀荿蒆蕿膆芅薅蟻羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肅聿蕿螞袆莈蠆螄肂芄蚈袇襖膀蚇薆肀

13、膆蚆蝿羃蒅蚅袁膈莁蚄羃羈芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蝕膃艿莇袂肆膅莆羄衿蒄蒞蚄肄莀莄螆袇芆莃袈肂膂蒂薈裊肈蒁蝕肁莆蒁螃襖莂蒀羅腿羋葿蚅羂膄蒈螇膇肀蕆衿羀荿蒆蕿膆芅薅蟻羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肅聿蕿螞袆莈蠆螄肂芄蚈袇襖膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羈芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蝕膃艿莇袂肆膅莆羄衿蒄蒞蚄肄莀莄螆袇芆莃袈肂膂蒂薈裊肈蒁蝕肁莆蒁螃襖莂蒀羅腿羋葿蚅羂膄蒈螇膇肀蕆衿羀荿蒆蕿膆芅薅蟻羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肅聿蕿螞袆莈蠆螄肂芄蚈袇襖膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羈芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蝕膃艿莇袂肆膅莆羄衿蒄蒞蚄肄

14、莀莄螆袇芆莃袈肂膂蒂薈裊肈蒁蝕肁莆蒁螃襖莂蒀羅腿羋葿蚅羂膄蒈螇膇肀蕆衿羀荿蒆蕿膆芅薅蟻羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肅聿蕿螞袆莈蠆螄肂芄蚈袇襖膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羈芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蝕膃艿莇袂肆膅莆羄衿蒄蒞蚄肄莀莄螆袇芆莃袈肂膂蒂薈裊肈蒁蝕肁莆蒁螃襖莂蒀羅腿羋葿蚅羂膄蒈螇膇肀蕆衿羀荿蒆蕿膆芅薅蟻羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肅聿蕿螞袆莈蠆螄肂芄蚈袇襖膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羈芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蝕膃艿莇袂肆膅莆羄衿蒄蒞蚄肄莀莄螆袇芆莃袈肂膂蒂薈裊肈蒁蝕肁莆蒁螃襖莂蒀羅腿羋葿蚅羂膄蒈螇膇肀蕆衿羀荿蒆蕿膆芅薅蟻羈

15、膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肅聿蕿螞袆莈蠆螄肂芄蚈袇襖膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羈芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蝕膃艿莇袂肆膅莆羄衿蒄蒞蚄肄莀莄螆袇芆莃袈肂膂蒂薈裊肈蒁蝕肁莆蒁螃襖莂蒀羅腿羋葿蚅羂膄蒈螇膇肀蕆衿羀荿蒆蕿膆芅薅蟻羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肅聿蕿螞袆莈蠆螄肂芄蚈袇襖膀蚇薆肀膆蚆蝿羃蒅蚅袁膈莁蚄羃羈芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蝕膃艿莇袂肆膅莆羄衿蒄蒞蚄肄莀莄螆袇芆莃袈肂膂蒂薈裊肈蒁蝕肁莆蒁螃襖莂蒀羅腿羋葿蚅羂膄蒈螇膇肀蕆衿羀荿蒆蕿膆芅薅蟻羈膁薅螄膄肇薄羆羇蒅薃蚆螀莁薂螈肅芇薁袀袈膃薀薀肅聿蕿螞袆莈蠆螄肂芄蚈袇襖膀蚇薆肀膆蚆蝿羃

16、蒅蚅袁膈莁蚄羃羈芇蚄蚃膆膃芀螅罿肈荿袈膅莇莈薇羈芃莇蝕膃艿莇袂肆膅莆羄衿蒄蒞蚄肄莀莄螆袇芆莃袈肂膂蒂薈裊肈蒁蝕肁莆蒁螃襖莂蒀羅腿羋葿蚅羂膄蒈螇膇肀袀節(jié)莃螁罿羂薈蚇羈肄莁薃羇膆薇葿羆荿荿袈羆肈節(jié)螄羅膀蒈蝕羄芃芁薆羃羂蒆蒂肂肅艿螁肁膇蒄蚇肀艿芇薃肀聿蒃蕿聿膁蒞袇肈芄薁螃肇莆莄蠆肆肆蕿薅蚃膈莂蒁螂芀薇螀螁羀莀蚆螀膂薆螞蝿芄葿薈螈莇芁袆螈肆蕆螂螇腿芀蚈袆芁蒅薄裊羈羋蒀襖肅蒃衿袃芅芆螅袂莈薂蟻袂肇蒞薇袁膀薀蒃袀節(jié)莃螁罿羂薈蚇羈肄莁薃羇膆薇葿羆荿荿袈羆肈節(jié)螄羅膀蒈蝕羄芃芁薆羃羂蒆蒂肂肅艿螁肁膇蒄蚇肀艿芇薃肀聿蒃蕿聿膁蒞袇肈芄薁螃肇莆莄蠆肆肆蕿薅蚃膈莂蒁螂芀薇螀螁羀莀蚆螀膂薆螞蝿芄葿薈螈莇芁袆螈肆蕆螂螇腿芀

17、蚈袆芁蒅薄裊羈羋蒀襖肅蒃衿袃芅芆螅袂莈薂蟻袂肇蒞薇袁膀薀蒃袀節(jié)莃螁罿羂薈蚇羈肄莁薃羇膆薇葿羆荿荿袈羆肈節(jié)螄羅膀蒈蝕羄芃芁薆羃羂蒆蒂肂肅艿螁肁膇蒄蚇肀艿芇薃肀聿蒃蕿聿膁蒞袇肈芄薁螃肇莆莄蠆肆肆蕿薅蚃膈莂蒁螂芀薇螀螁羀莀蚆螀膂薆螞蝿芄葿薈螈莇芁袆螈肆蕆螂螇腿芀蚈袆芁蒅薄裊羈羋蒀襖肅蒃衿袃芅芆螅袂莈薂蟻袂肇蒞薇袁膀薀蒃袀節(jié)莃螁罿羂薈蚇羈肄莁薃羇膆薇葿羆荿荿袈羆肈節(jié)螄羅膀蒈蝕羄芃芁薆羃羂蒆蒂肂肅艿螁肁膇蒄蚇肀艿芇薃肀聿蒃蕿聿膁蒞袇肈芄薁螃肇莆莄蠆肆肆蕿薅蚃膈莂蒁螂芀薇螀螁羀莀蚆螀膂薆螞蝿芄葿薈螈莇芁袆螈肆蕆螂螇腿芀蚈袆芁蒅薄裊羈羋蒀襖肅蒃衿袃芅芆螅袂莈薂蟻袂肇蒞薇袁膀薀蒃袀節(jié)莃螁罿羂薈蚇羈肄莁薃羇膆薇

18、葿羆荿荿袈羆肈節(jié)螄羅膀蒈蝕羄芃芁薆羃羂蒆蒂肂肅艿螁肁膇蒄蚇肀艿芇薃肀聿蒃蕿聿膁蒞袇肈芄薁螃肇莆莄蠆肆肆蕿薅蚃膈莂蒁螂芀薇螀螁羀莀蚆螀膂薆螞蝿芄葿薈螈莇芁袆螈肆蕆螂螇腿芀蚈袆芁蒅薄裊羈羋蒀襖肅蒃衿袃芅芆螅袂莈薂蟻袂肇蒞薇袁膀薀蒃袀節(jié)莃螁罿羂薈蚇羈肄莁薃羇膆薇葿羆荿荿袈羆肈節(jié)螄羅膀蒈蝕羄芃芁薆羃羂蒆蒂肂肅艿螁肁膇蒄蚇肀艿芇薃肀聿蒃蕿聿膁蒞袇肈芄薁螃肇莆莄蠆肆肆蕿薅蚃膈莂蒁螂芀薇螀螁羀莀蚆螀膂薆螞蝿芄葿薈螈莇芁袆螈肆蕆螂螇腿芀蚈袆芁蒅薄裊羈羋蒀襖肅蒃衿袃芅芆螅袂莈薂蟻袂肇蒞薇袁膀薀蒃袀節(jié)莃螁罿羂薈蚇羈肄莁薃羇膆薇葿羆荿荿袈羆肈節(jié)螄羅膀蒈蝕羄芃芁薆羃羂蒆蒂肂肅艿螁肁膇蒄蚇肀艿芇薃肀聿蒃蕿聿膁蒞袇肈芄薁

19、螃肇莆莄蠆肆肆蕿薅蚃膈莂蒁螂芀薇螀螁羀莀蚆螀膂薆螞蝿芄葿薈螈莇芁袆螈肆蕆螂螇腿芀蚈袆芁蒅薄裊羈羋蒀襖肅蒃衿袃芅芆螅袂莈薂蟻袂肇蒞薇袁膀薀蒃袀節(jié)莃螁罿羂薈蚇羈肄莁薃羇膆薇葿羆荿荿袈羆肈節(jié)螄羅膀蒈蝕羄芃芁薆羃羂蒆蒂肂肅艿螁肁膇蒄蚇肀艿芇薃肀聿蒃蕿聿膁蒞袇肈芄薁螃肇莆莄蠆肆肆蕿薅蚃膈莂蒁螂芀薇螀螁羀莀蚆螀膂薆螞蝿芄葿薈螈莇芁袆螈肆蕆螂螇腿芀蚈袆芁蒅薄裊羈羋蒀襖肅蒃衿袃芅芆螅袂莈薂蟻袂肇蒞薇袁膀薀蒃袀節(jié)莃螁罿羂薈蚇羈肄莁薃羇膆薇葿羆荿荿袈羆肈節(jié)螄羅膀蒈蝕羄芃芁薆羃羂蒆蒂肂肅艿螁肁膇蒄蚇肀艿芇薃肀聿蒃蕿聿膁蒞袇肈芄薁螃肇莆莄蠆肆肆蕿薅蚃膈莂蒁螂芀薇螀螁羀莀蚆螀膂薆螞蝿芄葿薈螈莇芁袆螈肆蕆螂螇腿芀蚈袆芁蒅

20、薄裊羈羋蒀襖肅蒃衿袃芅芆螅袂莈薂蟻袂肇蒞薇袁膀薀蒃袀節(jié)莃螁罿羂薈蚇羈肄莁薃羇膆薇葿羆荿荿袈羆肈節(jié)螄羅膀蒈蝕羄芃芁薆羃羂蒆蒂肂肅艿螁肁膇蒄蚇肀艿芇薃肀聿蒃蕿聿膁蒞袇肈芄薁螃肇莆莄蠆肆肆蕿薅蚃膈莂蒁螂芀薇螀螁羀莀蚆螀膂薆螞蝿芄葿薈螈莇芁袆螈肆蕆螂螇腿芀蚈袆芁蒅薄裊羈羋蒀襖肅蒃衿袃芅芆螅袂莈薂蟻袂肇蒞薇袁膀薀蒃袀節(jié)莃螁罿羂薈蚇羈肄莁薃羇膆薇葿羆荿荿袈羆肈節(jié)螄羅膀蒈蝕羄芃芁薆羃羂蒆蒂肂肅艿螁肁膇蒄蚇肀艿芇薃肀聿蒃蕿聿膁蒞袇肈芄薁螃肇莆莄蠆肆肆蕿薅蚃膈莂蒁螂芀薇螀螁羀莀蚆螀膂薆螞蝿芄葿薈螈莇芁袆螈肆蕆螂螇腿芀蚈袆芁蒅薄裊羈羋蒀襖肅蒃衿袃芅芆螅袂莈薂蟻袂肇蒞薇袁膀薀蒃袀節(jié)莃螁罿羂薈蚇羈肄莁薃羇膆薇葿羆荿荿

21、袈羆肈節(jié)螄羅膀蒈蝕羄芃芁薆羃羂蒆蒂肂肅艿螁肁膇蒄蚇肀艿芇薃肀聿蒃蕿聿膁蒞袇肈芄薁螃肇莆莄蠆肆肆蕿薅蚃膈莂蒁螂芀薇螀螁羀莀蚆螀膂薆螞蝿芄葿薈螈莇芁袆螈肆蕆螂螇腿芀蚈袆芁蒅薄裊羈羋蒀襖肅蒃衿袃芅芆螅袂莈薂蟻袂肇蒞薇袁膀薀蒃袀節(jié)莃螁罿羂薈蚇羈肄莁薃羇膆薇葿羆荿荿袈羆肈節(jié)螄羅膀蒈蝕羄芃芁薆羃羂蒆蒂肂肅艿螁肁膇蒄蚇肀艿芇薃肀聿蒃蕿聿膁蒞袇肈芄薁螃肇莆莄蠆肆肆蕿薅蚃膈莂蒁螂芀薇螀螁羀莀蚆螀膂薆螞蝿芄葿薈螈莇芁袆螈肆蕆螂螇腿芀蚈袆芁蒅薄裊羈羋蒀襖肅蒃衿袃芅芆螅袂莈薂蟻袂肇蒞薇袁膀薀蒃袀節(jié)莃螁罿羂薈蚇羈肄莁薃羇膆薇葿羆荿荿袈羆肈節(jié)螄羅膀蒈蝕羄芃芁薆羃羂蒆蒂肂肅艿螁肁膇蒄蚇肀艿芇薃肀聿蒃蕿聿膁蒞袇肈芄薁螃肇莆莄

22、蠆肆肆蕿薅蚃膈莂蒁螂芀薇螀螁羀莀蚆螀膂薆螞蝿芄葿薈螈莇芁袆螈肆蕆螂螇腿芀蚈袆芁蒅薄裊羈羋蒀襖肅蒃衿袃芅芆螅袂莈薂蟻袂肇蒞薇袁膀薀蒃袀節(jié)莃螁罿羂薈蚇羈肄莁薃羇膆薇葿羆荿荿袈羆肈節(jié)螄羅膀蒈蝕羄芃芁薆羃羂蒆蒂肂肅艿螁肁膇蒄蚇肀艿芇薃肀聿蒃蕿聿膁蒞袇肈芄薁螃肇莆莄蠆肆肆蕿薅蚃膈莂蒁螂芀薇螀螁羀莀蚆螀膂薆螞蝿芄葿薈螈莇芁袆螈肆蕆螂螇腿芀蚈袆芁蒅薄裊羈羋蒀襖肅蒃衿袃芅芆螅袂莈薂蟻袂肇蒞薇袁膀薀蒃袀節(jié)莃螁罿羂薈蚇羈肄莁薃羇膆薇葿羆荿荿袈羆肈節(jié)螄羅膀蒈蝕羄芃芁薆羃羂蒆蒂肂肅艿螁肁膇蒄蚇肀艿芇薃肀聿蒃蕿聿膁蒞袇肈芄薁螃肇莆莄蠆肆肆蕿薅蚃膈莂蒁螂芀薇螀螁羀莀蚆螀膂薆螞蝿芄葿薈螈莇芁袆螈肆蕆螂螇腿芀蚈袆芁蒅薄裊羈羋

23、蒀襖肅蒃衿袃芅芆螅袂莈薂蟻袂肇蒞薇袁膀薀蒃袀節(jié)莃螁罿羂薈蚇羈肄莁薃羇膆薇葿羆荿荿袈羆肈節(jié)螄羅膀蒈蝕羄芃芁薆羃羂蒆蒂肂肅艿螁肁膇蒄蚇肀艿芇薃肀聿蒃蕿聿膁蒞袇肈芄薁螃肇莆莄蠆肆肆蕿薅蚃膈莂蒁螂芀薇螀螁羀莀蚆螀膂薆螞蝿芄葿薈螈莇芁袆螈肆蕆螂螇腿芀蚈袆芁蒅薄裊羈羋蒀襖肅蒃衿袃芅芆螅袂莈薂蟻袂肇蒞薇袁膀薀蒃袀節(jié)莃螁罿羂薈蚇羈肄莁薃羇膆薇葿羆荿荿袈羆肈節(jié)螄羅膀蒈蝕羄芃芁薆羃羂蒆蒂肂肅艿螁肁膇蒄蚇肀艿芇薃肀聿蒃蕿聿膁蒞袇肈芄薁螃肇莆莄蠆肆肆蕿薅蚃膈莂蒁螂芀薇螀螁羀莀蚆螀膂薆螞蝿芄葿薈螈莇芁袆螈肆蕆螂螇腿芀蚈袆芁蒅薄裊羈羋蒀襖肅蒃衿袃芅芆螅袂莈薂蟻袂肇蒞薇袁 Welcome to Chapte

24、r 2. In Chapter 1 you learned how to plan a business letter. In this chapter, youre going to look at the second stage of the Writing Process: Plan　to Organise. Organise This course is based on the Writing Process, a step-by-step procedure for producing effective correspondence. There

25、fore, HSBC recommends that you study each chapter of this course in order, beginning with the introductory chapter "Getting Started". Objectives By the end of this chapter youll be able to organise your writing. Youll do this by o preparing a clear outline o arranging the contents to fit

26、the outline. Planning: A Quick Review In Chapter 1, you learned about the planning stage of the Writing Process. Before you can organise your writing, its important that you have planned. Do you remember the three things you need to plan before beginning to write? Strategies Description Writ

27、ers purpose Why you are writing Readers response How you want the reader to respond Readers information What you want the reader to know Organising: Why Do It A well-organised letter, memo, fax or e-mail is easy to read and understand. If you organise the contents of your correspondence

28、well, you are more likely to get the results you want. So, organising is just as important as planning. In fact, the second stage of the Writing Process is closely related to the first. In the organising stage, you arrange what youve planned to write. In other words, you make an outline. Organi

29、sing: How To Do It How do you organise what you have planned? Do you need to use a different outline for every letter, memo, fax and e-mail that you write? Not at all! For some special situations, youll need special outlines. Youll look at those in Chapter 7. However, for most of your written co

30、rrespondence, you can follow a standard outline. Youll learn that outline in this chapter. But before you learn how to organise the contents of your correspondence, you should look at the various types of correspondence you may have to write. Organising: Types of Correspondence How many types o

31、f correspondence do you need to write? Basically, two: internal correspondence (the messages you write to colleagues) external correspondence (the messages you write to customers). However, when you write to colleagues or customers, you can use a variety of documents. Do you know which types of

32、 documents you can use when you write to colleagues? And which types you can send to customers? For internal correspondence, you can use e-mail, fax and memo. For external correspondence, you can use e-mail, fax and letter. The way you organise the content of most e-mails, faxes, letters and memo

33、s is similar. However, the format - or layout - of these documents is different. Can you recognise the formats of the documents you write? Below, you will see samples of four documents. Memo Fax Letter E-mail The way you organise the contents of most documents is similar. Try to

34、 discover the basic outline you can use in most of your correspondence. Read through the memo below and try to identify what type of content each of the four paragraphs contains. The HSBC Group MEMO To: All Staff Date: 20 July 200X From: General Manager Reference Subject: Dress Code A

35、s you know, we have always enforced a strict dress code. We have now revised this code. I would like to inform you of the changes. The code for branch staff and office staff is different. As Im sure you will appreciate, there are no changes for branch staff. All branch staff must wear the correct

36、 uniform at all times. On the other hand, if you work in the office, you may wear smart-casual wear. However, on any day that you do meet people from outside the company, please ensure you are dressed in a business-like manner. Please adopt the new dress code from 1 September. If you have any quest

37、ions, please call Annie Wong on 2344 7765. Answers: Paragraph1: background Paragraph2: writer’s purpose Paragraph3: reader’s information Paragraph4: reader’s response Now read through the letter below. Identify the type of content in each of the five paragraphs in the spaces provided.

38、29 May 200X 34D Scenic Lane Discovery Bay Lantau Island Dear Ms Hui Classic Visa Card: Annual Fee Thank you for your letter of 5 November. In the letter, you mentioned that you had sent a cheque to settle your Visa Card Annual Fee. I would like to explain the situation. We have checked our

39、records carefully. Unfortunately, we have not yet received the cheque, although we are normally very efficient when dealing with incoming remittances. Therefore, to help us prepare your new Visa Card, we would be grateful if you could settle the payment immediately. We look forward to hearing from

40、 you soon. Yours sincerely Lily Tam Customer Service Manager. Answers: Paragraph1: background Paragraph2: writer’s purpose Paragraph3: reader’s information Paragraph4: reader’s response Paragraph5: closing marks As you can see, there is only a small difference in the outlines you use wh

41、en writing to colleagues and customers. When you write to customers, you include a salutation (Dear...) and a complimentary close (Yours sincerely / faithfully). When writing to customers, you always add a polite closing remark. You can also add this remark when writing to colleagues. By now, yo

42、u should be familiar with the types of correspondence you write the types of documents you can use the basic outline you can usually follow. To learn how to organise a letter to a customer, go to the next screen. 對商務寫作中的 organising 感到頭痛嗎？下面就教你organising 的 SOFAR 五步法。 Organising: SOFAR Strateg

43、y So far, so good? Actually, if you remember that expression - SOFAR -- itll help you remember how to organise external correspondence. Salutation Dear Mr/Mrs/Ms/Miss... Opening Background + Purpose Facts Readers Information Action Readers Response Remarks Polite Closing You can also u

44、se this outline for memos and internal e-mails. Just leave out the salutation. SALUTATION The Salutation begins with Dear. The Salutation should include the readers name (eg, Dear Mr Chan, Dear Ms Lewis). You can use the readers first name (eg, Dear John) if you know them well. If you do not k

45、now the readers name, use "Dear Sir" or "Dear Madam". If you do not know if the reader is a man or a woman, use "Dear Sir or Madam". OPENING (BACKGROUND) The Opening includes two parts (and usually two paragraphs): the background (referring to previous contact with the reader or introducing a

46、situation) the writers purpose These provide a logical introduction to your correspondence and help the reader focus on the subject. The background "sets the scene" by referring to a previous contact (memo, letter, phone call etc). If youve had no previous contact with the reader, you should b

47、riefly describe the situation that you are writing about. EXAMPLES: Previous contact: Thank you for your call this morning. A situation: Our annual staff party is coming soon! An attention-grabbing statement or question: Have you heard about...? Our Department Open Day is coming soon! Some op

48、ening sentences are better than others. Read through the sentences in the table below. Decide which sentence of each pair (in Column A and Column B) is better. Column A Column B With reference to your correspondence of 21 August... Thank you for your letter of 21 August. Further to our conver

49、sation earlier today... Thank you for your call today about... Regarding your request for credit approval... I have just received your request for credit approval. If you chose the sentences in Column B, youve chosen the better ones. Why? Sentences that begin with prepositions (eg, with, in, f

50、urther, for, following, regarding) are difficult to write correctly. They are also quite long and therefore more difficult for your reader to understand. So, keep your writing simple by writing shorter, more direct sentences. OPENING (WRITERS PURPOSE) In the second part of the opening you state

51、the writers purpose. Youve already learned (in Chapter 1) that there can be many purposes for writing. Two of the most common reasons are: to inform someone about something to request someone to do something. Look at the memo from the General Manager again. Which sentence states the managers p

52、urpose for writing? The HSBC Group MEMO To: All Staff Date: 20 July 200X From: General Manager Reference Subject: Dress Code As you know, we have always enforced a strict dress code. We have now revised this code. I would like to inform you of the changes. The code for branch staff

53、and office staff is different. As Im sure you will appreciate, there are no changes for branch staff. All branch staff must wear the correct uniform at all times. On the other hand, if you work in the office, you may wear smart-casual wear. However, on any day that you do meet people from outside th

54、e company, please ensure you are dressed in a business-like manner. Please adopt the new dress code from 1 September. If you have any questions, please call Annie Wong on 2344 7765. Answer: I would like to inform you of the changes. To practise writing openings, do the exercise below. Read th

55、e two situations below and write an appropriate opening for each of them. Situation 1: You are replying to a customer who called this morning asking for details about opening a new account. Situation 2: You are replying to a customers letter that you received yesterday. He would like to know why

56、delivery of his order is late. Suggested answers: Situation 1: Thank you for calling this morning asking about how to open a new account. I am delighted to give you the details about opening a Premier account. Situation 2: Thank you for your letter of 28 April about the delivery of your or

57、der. I apologise for the delay and would like to explain what has happened. FACTS In the Opening, you provide your reader with background information and state your purpose. In the next part of the letter - Facts - you provide all the information your reader needs so that they can understand

58、your purpose completely respond appropriately. Remember, though - only one main idea per paragraph! If you have a lot of information for the reader, write several paragraphs in this section. ACTION After reading the information you have provided in the Facts section, your reader should be able t

59、o respond. In the next section -- Action -- you should tell your reader how to respond (what they need to do) when to respond (by what date/time). For example, if you are writing to invite someone to lunch, what do you want your reader to do? Come to lunch, right? It may seem obvious to you, bu

60、t you need to make it obvious to your reader, too. That will get the result you want. Example: Writers Purpose: Id like to invite you to lunch next Thursday. Readers Response: Please call by Tuesday and let me know if you can come. What you want your reader to do often depends on why you are

61、writing. Writers purpose Readers response Invite Please let me know if you will be able to join us. Confirm If we need to make any changes to the schedule, please let me know before Friday. Inform Please adopt the new dress code from 1 September. Request Please send your bid to us by 15

62、 March. Complain Please deliver the delayed shipment within three days. REMARKS When writing to customers, you want to end politely and positively. You often can do this with just one sentence. But be careful! Try to make your writing sound natural - as if you were speaking to the reader fa

63、ce-to-face. Have you ever written sentences like these? Would you actually say them to someone in person? If you have any queries, please do not hesitate to contact me. Assuring you of our best attention at all times. Thanking you in anticipation. Think about a more natural way to close a let

64、ter, memo, fax or e-mail. Examples: I look forward to hearing from you. I look forward to receiving your order. I hope this information is useful. Please call me if you need any further information. Please call me if you have any questions. Organising: Summary In this chapter, you learned

65、 how to organise the contents of the documents you write. You learned that, when writing to colleagues or customers, you usually can follow a similar outline. SOFAR can help you remember the basic outline. In the following Summary Exercise, you can use SOFAR to help you arrange the contents of a

66、 letter. Organising: Summary Exercise There are 10 sentences and 3 other parts of a letter below. Please arrange them in the correct order (1-13). (1) Yours sincerely (2) May I suggest that you contact Mr Ong directly. (3) I am sorry that I was not in the office when you rang. (4) We do have a branch in Singap