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1、國家開放大學(xué)試題 國家開放大學(xué)電大?？啤豆芾碛⒄Z2》期末試題及答案〔試卷號:3938〕 2022盜傳必究 一、交際用語〔共計10分,每小題2分〕 1 一5題:選擇正確的語句完成下面對話,并將答案序號寫在答題紙上。 1. —Would you mind filling the questionnaire for me? A. No problem. B. Sorry,I cant go there. C? I really appreciate that. 2. — Can you stay here longer? — , but 1 have to be back to

2、morrow. A. Id love to B. No, thank you C? Im afraid not 3. Our company is doing a customer service questionnaire. May I take you a moment? A. It doesnt matter. B. By all means. C. I have no idea. 4. — 1 am sorry. Now what were we talking about? A. Never mind. B. Thats OK. C. You were sayi

3、ng that you used to be a teacher. 5. —Hello, is that service center? The elevator of our apartment doesnt work. A. Oh, J dont know whats wrong with it. B. Sorry, F11 have it checked out at once. C. OK, I see. Thank you. 二、詞匯與結(jié)構(gòu)〔共計30分,每小題2分〕 6—20題:閱讀下面的句子,從A、B、C三個選項中選出一個能填入空白處的正確選項,并將答 案序號寫在答題

4、紙上。 6. Lets our plan. B. started A. start C. starting 7. I didnt do last week. A. nothing B. something C. anything 8. According to their feedback sheets’ the participants are all with the training- A. satisfied B? satisfying C. satisfactory 9. The Jiahe Community Service Center is about t

5、o service for residents. A. provided B? provide C. providing 10. Id like to that the staff member who served me didnt really seem to know what he was doing. A. point out B. point at C. point in IL J have coffee breakfast time- A? at B. in * C. on 12> Hiring the right employee you a thous

6、and times over in high employee morale. A. pays???off B. take…off C. pays???back 13. Are you familiar the saying, "its not what you know, but who you know〞？ In event planning, networking is key! A. with B. to C. in 14. We should take the degree account when we recruit a new secretary. A.

7、with B. into C. of 15. The candidate should dress in a manner that is appropriate to the position he is applying. A< for which B. which C. that 16- Participants have the Productivity Analysis Worksheet A. completing B? been completed C- completed 17. Under no circumstance to tell lies to t

8、he public. A. the companies are allowed B. are the companies allowed C. the companies will allow 18. We it very much that youve come to give us a timely ride- Otherwise we would miss the train. A. appreciate B? expect C. promise 19. We feel with the inconvenience the service center brought us

9、. A. disappointed B? worried C. surprised 20. I would rather two weeks earlier. A. you should come here B? you came here C. you had come here 三、閱讀理解〔共計40分,每小題4分〕 21—25題:閱讀下列短文,從A、B、C三個選項中選出一個正確答案,并將答案序號寫在答題 紙上。 Passage 1 The houses we live in are very important. They keep us from being cold

10、 in the winter and hot in the summer. In the winter they keep out the snow. They also keep out the wind. Even if it is blowing outside, we are nice and warm inside. In the summer houses keep the hot sun from us. When it rains, they keep us from getting wet. Houses are also places where we can feel

11、safe. People cant get at us or our things. Houses give us a place to be together with our families and friends. Mothers and fathers care for their children there. The children play there. The family eat and sleep under the same roof. Houses are different in many ways. They are made of different th

12、ings. Some houses are made of wood. Some are made of stone. Sometimes more than one thing is used to make a house. Houses come in different sizes. Some houses have only one room. Some houses have more than one room. Big apartment houses found in cities have a great many rooms. They hold many famili

13、es. The rooms in which each family lives are called an apartment. Houses are different in the ways they are built. Houses in hot countries can be lightly built. In places it rains much of the time, houses must keep out the water. 21. Which of the following is NOT mentioned in the passage? A. Peop

14、le feel safe in house. B. Families and friends live in the same house. C. Children often play in house. 22. According to the passage, the house can keep out . A. the wind B. the snow C. the wind and the snow 23. Houses are in sizes and many ways. A. beautiful B. the same C, different 24.

15、Which of the following is probably NOT the thing used to build houses? A. steel B. cotton C. stone 25. From the passage we can infer that people . A. in hot places like to live the lightly-built houses to get heat B. in the cold places like to live in the strong houses to keep safe C? in some

16、places where it rains much of the time like to live in house which can keep 26-30題:請根據(jù)短文內(nèi)容判斷給出的語句是否正確,正確的寫 "T〞,錯誤的寫"F〞,并將答案 寫在答題紙上。 Passage 2 Feedback from your customers is very important. The more information you have from them, the more competitive you will be in your field. The following tech

17、niques will help you know what the customers think of your business. Ask your customers directly and cater to their wishes. This is the simplest way to find out what people want from your service or product. When hotel customers are asked what they want for their breakfast and then the hotel staff

18、are asked what they think the customer wants, the answers are quite different. Be a customer yourself and find out what your customers experience when they use your service. This is one o the most obvious but underused ways for getting feedback. For example, you can act as one of the customers in a

19、 wheelchair^ and see how youre treated. Use a focus group. Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences. Use questionnaires and surveys. This is one of the most well-established feedback techniques. When well-conducted, t

20、hey usually work well. Encourage your front-line staff to build strong relationships with customers. Your front-line staff are the most resourceful and reliable, as well as the least costly, of your customer feedback sources- Their communication with the customers will become important information

21、for improving customer care. You may deliver the best service in the world. But if it is not what people want, youre wasting your time. Implement one, two, three or all of the above techniques, and your service and product will improve overnight. 26. Hotel customers and hotel staff think the same

22、about breakfast. 27. A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not. 28. Its not necessary to know about the customers needs and preferences. 29. Questionnaires are useful in getting feedback from customers- 30. Front-line staff have

23、 nothing to do with improving customer service. 四、翻譯〔共計20分,每小題4分〕 31-35:請從以下A、B、C三個選項中選出最佳翻譯,并將答案序號寫在答題紙上。 31. On the last day of the old year, there is a family dinner. A. 在老年人的最后日子,通常有一頓家庭餐。 B. 在即將過去的一年的最后一天,會有一次家庭聚餐。 C. 在過去的日子里,經(jīng)常有家庭聚餐。 32. Will you be involved in opening the new office?

24、A. 你會加入新辦公室嗎？ B. 你會參與開設(shè)新辦公室的工作嗎？ C. 你會被卷入到新辦公室的工作中嗎？ 33. I think what should be done is to create more job opportunities for students. A. 我認(rèn)為我們需要為學(xué)生們創(chuàng)造更多的工作機(jī)會。 B. 我認(rèn)為我們將來要給學(xué)生們更多機(jī)會。 C. 我認(rèn)為我們已經(jīng)給了學(xué)生們更多的工作機(jī)會。 34. I want to leave a little room in the budget, just in case. A. 我想在桶里留點地方,以備不時之需。 B.

25、 我想在預(yù)算里留著空間,結(jié)果發(fā)生了意外。 C. 我想留一點預(yù)算空間,以防萬一。 35. A true friend is someone who reaches for your hand and touches your heart. A. 一個真實的朋友就是能伸出他的手觸碰你心靈的人。 B. 一個真實的朋友就是能伸出他的手理解你心靈的人。 C. 真正的朋友是一個可以援手幫助并感動你心扉的人。 試題答案及評分標(biāo)準(zhǔn) 〔僅供參考〕 一、 交際用語〔共計［。分,每小題2分〕 1—5題:選擇正確的語句完成下面對話.并將答案序號寫在答趣紙上。 L A 2 A 3.H 4.〔’ 5.

26、 B 二、 詢匯與燃構(gòu)〔共計30分.每小題2分〕 6-Z0題:閱讀下面的句子,從A.B.C三個璉項中選出一個能填入空白處的正確選項,并將答 案序號寫在答題紙上。 6. A 7.C 8.A 9. R 10. A ILA 12, C 13.A 14. B 15. A 16.C 17B 】8.A 19. A 20. C 三、閱讀理解〔共計40分,每小超4分〕 21-25題:瀏讀下列短文,從\、B、C三個迭項中選出一個正確答案,并將答案序號寫在答殖 紙上。 2LB 22. C 23. C 24. B 25. A 26—30題:請根據(jù)姐文內(nèi)容判斷給出的語句是否正稿,正確的寫 "T■錯誤的寫.并將答案 寫在答題紙上。 26. F 27. T 28. F 29. T 30. F 四刷譯〔共計20分.每小疆4分〕 31-35:靖從以下\J\C三個逸項中選出最佳翻譯.并將簽案序號寫在答題紙上。 31 B 32, B 33 A 34. C 35. C