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1、管理英語（ 2）》形成性考核冊參考答案 作業(yè) 1 一、交際用語 （共計 10 分，每小題 2 分） 1-5 題：選擇正確的語句完成下列對話，并將答案序號寫在題前括號內(nèi)。 1. - I was worried about my math, but Mr. White gave me an A. A. That ' s an easy course. B. Congratulations! C. Mr. White is very good. 2. - Hi, Helen, I ' ll have an interview tomorrow. I ' m afraid I can '

2、t make it. A. Sure, you can. Take it easy. B. I ' m sorry to hear that. C. That ' s all right. 3. 一 Should I leave earlier tomorrow morning? A. Yes, it ' s better to leave earlier to avoid the morning traffic. B. Yes,you will. C. No,you won ' t. 4. 一 How do you think of the theme of our even

3、t? A. It ' s pretty good. B. I feel so sorry about that. C. I ' d like to have some tea. 5. - . 一 It will be held on the 3rd floor of Shakiraton Hotel. A. When will you give a speech? B. Does your speech still go on? C. What is the address of your speech? 二、詞匯與結(jié)構(gòu)（ 共計 30 分，每小題 2 分） 6-20 題：閱

4、讀下面的句子，從 A,B 、 C 三個選項中選出一個能填入空白處的正確選項，并將答案序 號寫在題前括號內(nèi)。 6. He was alwaysin sharing his enormous knowledge. A. generous B. generation C. generate 7. His action is alwayswith his words. A. constant B. continuous C. consistent 8. - Can you go skating with us this afternoon? 一 Sorry ， Ican ' t. Itak

5、e care of my little sister at home. A. could B. may C. have to 9. - Whose textbook is this? - ItJohn ' s. It has his name on it. A. can ' t be B. must be C. might be 10. I ' m writing toa position as a computer engineer in your company. A. thank for B. wait for C. apply for 11. You can try th

6、ese methods to keep your interview anxietycontrol. A. under B. on C. with 12. a company really wants is a candidatehas the right skills. A. What ...that B. That...what C. That...that 13. These tips may help you avoidbad employees for your company. A. to hire B. hiring C. hire 14. Write the tel

7、ephone number downyou forget. A. on case B. in case C. under case 15. Does his absenceto your work? A. make a difference B. take all the credit C. bring about 16. American young people would ratheradvice from strangers. A. get B. getting C. got 17. you prepare cross training plans, you need to

8、 consider both the company benefits and the employee benefits. A. Although B. Even if C. As 18. The success of our event isto the sponsor. A. related B. based C. intended 19. Your long-term success in event planning will be based the experience you had. A. to B. on C. of 20. the feedback is ve

9、ry helpful for planning future meetings and events. A. Get B. Getting C. To get 三、閱讀理解（共 40 分，每小題 4 分） 21-25 題：閱讀下列短文，從 A,B 、 C 三個選項中選出一個正確答案，并將答案序號寫在題前括號內(nèi)。 Passage 1 PPHC and Gooseneck are two organizations that do similar community work. Each has hired a new staff member to make contact with a

10、nd provide services to new parents. Elaine has accepted a job with PPHC. She has a degree in psychology but has never done this type of work before. On her first day, after showing herto her desk and introducing her to colleagues, the director gives her a town map and a list of the names of the fam

11、ilies she will be responsible for, and wishes her luck. After lunch, Elaine sets out to contact the families,worried about what she ' ll do or say when she meets them. Mark has a degree similar to Elaine ' s, and has just been hired by Gooseneck. On his first day, he learns that his job will consi

12、st of training for the next week. Mark spends two days goingon family visits with experienced staff members, and discusses with them what they did and why. He role-plays some situations with other staff members, and gets some direct instruction from them. By the following week, when he ' s on his ow

13、n, he feels he has a pretty good idea of what he needs to do, and how to go about it. And he knows that his training will continue. Which situation would you rather be in, being thrown into the thick of things with no training or being trained to prepare for the work you ' re going to do? 21. Wha

14、t are PPHC and Gooseneck? A. They are two companies that do similar business. B. They are two organizations that do different community work. C. They are two organizations that do similar community work. 22. Which degree does Elaine have? A. Psychology degree. B. Physiology degree. C. Sociolo

15、gy degree. 23. Which of the following statements is true according to the passage? A. Elaine has done this type of community work so her organization doesn ' t provide staff training. B. Mark has a clear idea of his job after the training. C. Mark knows his training comes to an end. 24. How is

16、 Mark trained to be prepared for his work? A. Mark spends two days on family visits with experienced staff members and discuss with them. B. Mark role-plays some situations with other staff members and gets some direct instruction from them. C. Both A and B. 25. What is the main idea of the pass

17、age? A. The importance of training. B. Different training ways. C. Elaine 's and Mark 's work experience. 26-30題：請根據(jù)短文內(nèi)窯判斷給出的語句是否正確，正確的寫“ T”，錯誤的寫“ F”，并將答案寫 在題前括號內(nèi)。 Passage 2 Hiringtheright employeeisachallenging process for a company. A bad hire not just wastes your time andmoney, but also im

18、pactstheteamspirit and company morale. A good hire, however,pays youbackin employee productivity,successfulemployment relationship,andbusinesscultureenhancement. Here are certain rules that you can use to select the right employee. Design an effective advertisement. A clearly targeted ad. attracts

19、qualified candidatesanddiscourages others. You can make your ad. Moreeffective witha preciseand specific jobdescription. Ask the right job interview questions. The purpose of the interview is to find out if thecandidate is astrong fit to your business. By using a sequenceof particularlydesignedques

20、tions, you are able to get a true picture of your potential employee. Check backgrounds and references. Background checking helps youreducerisksandimprove the overall quality of hire. You need to verify that all the presented credentials, skills, and experience are actually possessed by your candid

21、ate. ( F ) 26. Hiring the wrong employee is expensive, costly to a company, and time consuming. ( F ) 27. A company has to spend a lot of money hiring a right employee. ( F ) 28. An advertisement with a clear target will make all candidates lose courage. ( T ) 29. Well designed interview questio

22、ns can help you know more about the candidates. ( T ) 30. Work experience is one of the primary things for an employer to verify in background checking. 四、翻譯( 共計 20 分，每小題 4 分) 31-35 題：選擇正確的譯文，并將答案序號罵在題前括號內(nèi)。 31. A true friend is someone who reaches for your hand and touches your heart. A. 一個真實的朋

23、友就是能伸出他的手觸碰你心靈的人。 B. 一個真實的朋友就是能伸出他的手理解你心靈的人。 C. 真正的朋友是一個可以援手幫助并感動你心扉的人。 32. The old saying “ practice makes perfect ” applies to interviewing too. A. 古話“曲不離口”也適用于招聘。 B. 古話“熟能生巧”對面試準(zhǔn)備也是適用的。 C. 在申請面試資格時我們常常用到古話“熟能生巧”。 33. We can 't possibly get the work done by October. A. 十月份前我們不可能做完這項工作。 B.

24、 十月份前我們不可能做這項工作。 C. 十月份后我們不可能做完這項工作。 34. They have disagreement on the plan of celebrating the founding of the community. A. 他們對公司的成立資金都有不同意見。 B. 他們對慶祝公司成立的方案有異議。 C. 他們?yōu)榱藨c祝公司成立的方案而爭吵。 35. This involves identifying the high-level reasoning behind your intentions for the event. A. 這也包含了此次活動的主要目

25、 的和意義。 B. 這些都是用來識別此次活動與其他不同活動的主要區(qū)別。 C. 這就包括了弄明白你舉辦此次活動目的背后的高層次的推理。 作業(yè) 2 一、交際用語 （ 共計 10 分，每小題 2 分） 1-5 題：選擇正確的語句完成下列對話，并將答案序號寫在題前括號內(nèi)。 1. - Would you mind filling the questionnaire for me? A. No problem. Just give me your questionnaire. B. Sorry I can ' t go there. C. I really appreciate that

26、. 2. - Can you stay here longer? - but I have to be back tomorrow. A. I ' d love to, B. No, thank you, C. I ' m afraid not, 3. - Why do you look unhappy. What ' s the matter? A. I ' m satisfied with the good performance of the radio I ' ve just bought. B. I ' m glad to have bought this radio

27、 at such a price. C. I 'm rather disappointed with the poor quality of the radio I 've just bought. 4. - Good morning, Sunshine Community Center ! May I help you? A. I ' d like to book one air ticket. B. I ' m glad to introduce myself to you. C. I need a plumber to repair the water pipe in my k

28、itchen. 5. 一 Hello, is that service center?The elevator of our apartment doesn ' t work. A. Oh, I don ' t know what ' s wrong with it. B. Sorry ， I ' 11 have it checked out at once. C. OK, I see. 二、詞匯與結(jié)構(gòu)（ 共計 30 分，每小題 2 分） 6-20 題：閱讀下面的句子，從 A,B 、 C 三個選項中選出一個能填入空白處的正確選項，并將答案序號寫 在題前括號內(nèi)。 6. You ne

29、ed tothose questionnaire papers for your company. A. hand out B. hand in C. hand on 7. Questionnaires are not suitablesome people. A. in B. for C. with 8. Where are you used tovegetables? A. buy B. bought C. buying 9. Customersrefuse to filling the questionnaire are not permitted to buy the pr

30、oduct . A. whatB. which C. Who 10. The musiclike the singing of a bird. A. hears B. listens C. sounds 11. I like cooking for my friends infree time. A. me B. my C. mine 12. You 'd better have your hairbefore going to your friend 's wedding. A. cutting B. cut C. to cut 13. Her article isin he

31、r class. A. better B. well C. the best 14. We feelwith the inconvenience the service center brought us. A. disappointed B. worried C. surprised 15. Our workers have been checking the heating system since you called us. Iyou it will perform well soon. A. argue B. affect C. assure 16. I don ' t

32、 know . I just arrived here two minutes ago. A. what' s going on B. how is going on C. who is going on 17. Theysince last night. They are about to finish the work. A. are cleaning the system B. have been cleaning the system C. had cleaned the system s of the community residents and improve C.

33、 keep eyes on 18. I ' m confident in these as long as wethe need our service quality. A. keep an eye on B. keep an eye at 19. We have toour annual work report to the manager next week. A. hand in B. hand out C. hands up 20. the fog, we should have reached the annual meeting site on time. A. Be

34、cause of B. In spite of C. But for 三、閱讀理解（共 40 分，每小題 4 分） 21-25 題：閱讀下列短文，從 A 、B、C 三個選項中選出一個正確答案，并將答案序號寫在題前括號 內(nèi)。 Passage 1 Questionnaires can be a simple way to get to know your audience ' s opinions. Though it is easy to write a questionnaire, you need a lot of skill and experience to write a g

35、ood one. Luckily, good design skills can be learned in a short time. Keep Your Questionnaire Simple and Visually Attractive Keep your questionnaire short and simple. A short and simple questionnaire is more likely to be completed and returned. It is also important to make your questionnaire as att

36、ractive as possible. You should keep the following design elements in mind: Text: Choose a font style that is easy to read, and make sure the font size is large enough for your respondents to read. Paragraphs: Long paragraphs can be daunting for readers, so try to keep your blocks of text to a han

37、dful of lines. White space: Ensure that there is space between questions and sections and don ' t makemargins too small. Keep Questions Brief and Easy to Understand Be brief and direct with your questions. Do not use any unnecessary words and phrases. Brief questions that use simple language ar

38、e easy to read and understand, so the participantswon ' t find it difficult to fill in the questionnaire. Make Sure Questions Are In the Right Order You should start your questionnaire with general questions and then move to specific ones.Try to avoid jumping back and forth between general and spe

39、cific questions. Use Open-Ended Questions Properly Open-ended questions mean respondents can answer freely using their own words. They can provide more detailed information, but they take more time and effort to answer and can be more difficult to analyze. You should not use too many open-ended qu

40、estions in one questionnaire. In a word, taking the time to develop a well- designed and participant “ friendly questionnaire will give you useful data that can help you make the right decisions. 21. The questionnaire contains following elements except ？ A. test B. paragraph C. address 22. In

41、 order to keep your questionnaire visually attractive, you should. A. choose different font styles in a questionnaire B. write long paragraphs instead of short ones C. leave enough space between questions and sections 23. You should start your questionnaire withquestions and then move to ones.

42、A. general, specific B. specific, general C. short, long 24. What could be the best title for this passage? A. Designing an Effective Questionnaire. B. Questionnaire is the best way to collect data from many people. C. Questionnaire benefits our life. 25. Which of the following statements is

43、NOT true? A. Questionnaire design skills can be learned in a short time. B. Open-ended questions cannot provide more detailed inform better not use too many open-ended questions in one questionnaire. C. It ' s worth taking the time to develop a well-designed and participant-friendly questionnaire

44、. 26-30題：請根據(jù)短文內(nèi)容判斷給出的語句是否正確，正確的寫“ T”，錯誤的寫“ F'' ,并將答案 寫在題前括號內(nèi)。 Passage 2 An annual report of a company provides information about its business performance for certain people. These people include the investors, potential investors and other stakeholders. From the report, people can understand the

45、 company ' s business scope, recent situation andfuturedevelopment. The main parts of an annual report usually includechairman s letter,operation analysis and financial statements. ? Chairman ' sLetter Usually, an annual report should contain a letter from the chairman. The lettershouldprovide de

46、tails about the successes and the challenges of the past year. It should also include the future outlook for the company. ? Operation Analysis The operation analysis is an overview of the business in the past year. It usually includesnew hiresand new product introductions. At the same time, it wil

47、l introduce businessacquisitions and other important issues. ? Financial Statements The financial statementsare very important for an annual report. People can know thecompany' s performance in the past from the statements. It usuallythree aspects. The first one is the profit and loss statement. T

48、he second one is the balance sheet. And the third one is the cash flow statement. ( T ) 26. An annual report of a company provides some information about its business performance for certain people. ( F ) 27. People can know everything of the company from the annual report. ( T ) 28. An annual re

49、port usually includes chairman ' s letter, financial statements and operation analysis. ( F ) 29. A chairman ' s letter should include the strategic direction moving forward. ( T ) 30. This passage is mainly about the main parts of an annual report. 四、翻譯( 共計 20 分，每小題 4 分) 31-35 題：選擇正確的譯文，并將答案序號

50、寫在題前括號內(nèi)。 31. A new food market will be built in our community next month. A. 下個月我們社區(qū)就已經(jīng)建了一個新的食物市場。 B. 我們社區(qū)正在建一個新的菜市場。 C. 下個月我們社區(qū)將新建一個菜市場。 32. On the last day of the old year, there is a family dinner. A. 在老年人生命中的最后一段日子里，通常有一頓家庭餐。 B. 在即將過去的一年中的最后一天，會有一次家庭聚餐。 C. 在過去的日子里，經(jīng)常有家庭聚餐。 33. You will

51、do everything within your power to try and resolve the situation. A. 你會在權(quán)利范圍內(nèi)盡一切努力解決問題。 B. 你會在意志范圍內(nèi)盡一切努力解決問題。 C. 你會在力量范圍內(nèi)盡一切努力解決問題。 34. To communicate precisely what you want to say, you have to frequently need to define key words. A. 要簡明扼要地表達(dá)本意，就必須不斷定義關(guān)鍵詞。 B. 只要定義頻繁出現(xiàn)的關(guān)鍵詞就能準(zhǔn)確傳達(dá)本意。 C. 要準(zhǔn)確表達(dá)你的

52、本意，就必須不斷定義關(guān)鍵詞。 35. I think what should be done is to create more job opportunities for students. A. 我認(rèn)為我們更需要為學(xué)生們創(chuàng)造更多的工作機(jī)會。 B. 我認(rèn)為我們將來要給學(xué)生們更多機(jī)會。 C. 我認(rèn)為我們已經(jīng)給了學(xué)生們更多的工作機(jī)會。 作業(yè) 3 一、交際用語 （ 共計 10 分，每小題 2 分） 1-5 題：選擇正確的語句完成下列對話，并將答案序號寫在題前括號內(nèi)。 1. - I ' m te rribly sorr y that I ' ve spilled some coffe

53、e on the table. A. I don ' t care. B. It doesn ' t matter. C. Don ' t be sorry ． 2. - What starting salary do you expect? A. I ' d like to start on Monday next week. B. I expect to get a salary increase. C. I ' d like to start at ￥ 5,000 a mon th. 3. - Any suggestions for the project? A. I

54、need your advice on it. B. I advise you to put more hands in this project. C. Thanks for your suggestions. 4. - Our company is doing a customer service questionnaire. May I take you a moment? A. It doesn ' t matter － B. By all means. C. I have no idea. 5. - I am sorry . Now what were we talki

55、ng about? A. Never mind. B. I don ' t remember, either. C. You were saying that you used to be a teacher. 二、詞匯與結(jié)構(gòu)（ 共計 30 分，每小題 2 分） 6-20 題：閱讀下面的句子，從 A,B 、C 三個選項中選出一個能填入空白處的正確選項，并將答案序號寫 在題前括號內(nèi)。 6. One day, our dreams willreality. A. turn out B. turn into C. turn away 7. He says what he thinks

56、 and does what he wants to do ， other people ' s feelings. A. accord ing to B. regardless of C. because of 8. We should take the degreeacco unt whe n we recruit a new secretary. A. with B. i nto C. of 9. The can didate should dress in a manner that is appropriate to the positi onhe is appl ying.

57、 A. for which B. which C. that 10. Participa nts havethe Productivity An alysis Worksheet. A. completi ng B. bee n completed C. completed 11. How many players does a baseball team ? A. con sist of B. be resp on sible for C. set out 12. This in volvesthe high-level reas oning behi nd your inten

58、 ti ons for the eve nt. A. ide ntify B. ide ntified C. ide ntify ing 13. We should keep in min dthe feedback is very helpful for pla nning future meeti ngs and even ts. A. what B. that C. whe n 14. The in vestorshouldbeaware ofthelimitatio nsofthe finan cialstateme nt an alysisthe annual report.

59、 A. based on B. bas ing on C. base on 15. Un der no circumsta nceto tell lies to the public. A. the compa nies are allowed B. are the compa nies allowed C. the compa nies will allow 16. The more in formatio n you can get , in your field. A. the more competitive will you be B. you will be the

60、 more competitive C. the more competitive you will be 17. Weit very much that you ' ve come to give us a timely ride. Otherwise we would miss the trai n. A. appreciate B. expect C. promise 18. I would rathertwo weeks earlier. A. you should come here B. you came here C. you had come here 19. fa

61、ce-to-face in terviews, questi onn aires are cheaper for collect ing data from a large nu mber of resp onden ts. A. Compared to B.Comparing C.Compare 20. Ourcompanywill the customers ' suggestions. A. respond B.responding to C. respond to 三、閱讀理解（共 40分，每小題4分） 21-25題：閱讀下列短文，從 A,B、C三個選項中選出一個正確答案，并

62、將答案序號寫在題前括號內(nèi)。 Passage 1 Angry customers tend to aim their dissatisfacti on and complai nts at staff members. If this happe ns to you, you should remember that they are actually express ing their dissatisfacti on about the compa ny and not about you as an in dividual. But if you wish to be successf

63、ul in any bus in ess, the n you have to lear n how to han dle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers: Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situati o

64、n s. It is only by agree ing with their view point and suggesti ng a possible soluti on that you will resolve the situatio n and send the customer away happy. Use your ears more than your mouth. Make sure you listen more than you speak. By liste ning carefully, you will be able to un dersta nd why

65、the customer is compla ining, so that satisfactory steps can be take n. Show that you care: Use every opport unity to express your apology and un dersta nding. You have to show that you will do everyth ing with in your power to try and resolve the situati on. This exhibit on of your concern will w

66、in the customer over. There will be a sig ni fica nt cha nge in their behavior. Con trol your an ger and be patie nt. Learn to relax and calm yourself. Havi ng patie nce with your customers and with yourself will go a long way in winning over hostile customers. The above guideli nes are very useful in help ing you successfully tackle all kinds of difficult situati ons in life. If you follow them, you are on your way to succeed ing in your career. 21. Whom do angry customers tend to aim their