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1、電大資源網(wǎng)《管理英語(yǔ)〔2〕》形成性考核冊(cè)參考資料 《管理英語(yǔ)〔2〕》是國(guó)家開(kāi)放大學(xué)2017年春季新開(kāi)的課程之一,對(duì)國(guó)家開(kāi)放大學(xué)的管理專業(yè)學(xué)生進(jìn)行統(tǒng)一考試.該資料對(duì)學(xué)生完成學(xué)習(xí)任務(wù)起著一定的輔助作用.電大資源網(wǎng)還有國(guó)家開(kāi)放大學(xué)其他課程的參考資料,可以參考. 注：本科目已按字母排版整理成期末考試小抄 11 / 11 一、交際用語(yǔ)〔共計(jì)10分,每小題2分〕 作業(yè)1 1-5 題：選擇正確的語(yǔ)句完成下列對(duì)話,并將答案序號(hào)寫(xiě)在題前括號(hào)內(nèi). 1. - Iwasworriedabout my math,butMr.White gavemean A. -. A. That’saneasycou

2、rse. B. Congratulations! C. Mr.White is very good. 2. - Hi, Helen, I’llhave aninterview tomorrow. I’m afraid Ican’t makeit. -. A. Sure, you can.Takeit easy. B. I’m sorryto hearthat. C. That’sallright. 3. 一Should Ileave earliertomorrowmorning? -. A. Yes, it’sbetter toleaveearliertoavoidthe

3、morning traffic. B. Yes, you will. C. No,youwon’t. 4. 一Howdo you thinkof thetheme of our event? -. A. It’s pretty good. B. I feelso sorryabout that. C. I’dliketohavesometea. 5.-. 一Itwillbeheldonthe 3rdfloor of Shakiraton Hotel. A. When will you giveaspeech? B. Does your speech still goon?

4、 C. What istheaddressof your speech? 二、詞匯與結(jié)構(gòu)〔共計(jì)30 分,每小題2分〕 6-20題：閱讀下面的句子,從A,B、C 三個(gè)選項(xiàng)中選出一個(gè)能填入空白處的正確選項(xiàng),并將答案序號(hào)寫(xiě)在題前括號(hào)內(nèi). 6. Hewasalwaysinsharing his enormous knowledge. A. generousB. generation C.generate 7. Hisactionis alwayswith his words. A. constant B. continuousC. consistent 8. - Can you go s

5、katingwithus thisafternoon? 一Sorry,I can’t. Itake care of mylittlesisterat home. A. could B. mayC. have to 9. - Whosetextbook isthis? - ItJohn’s. It has hisnameon it. A. can’tbeB. must beC. might be 10. I’m writing toa positionasa puter engineerinyourpany. A. thank for B. wait forC. apply for

6、 11. You can try thesemethodstokeepyour interviewanxietycontrol. A. underB. on C. with 12. apany really wants isa candidatehas the right skills. A. What ...thatB. That...what C. That...that 13. Thesetipsmayhelpyou avoidbademployeesfor yourpany. A. tohireB. hiringC. hire 14. Writethetelephonen

7、umber downyou forget. A. oncaseB. incaseC. under case 15. Does his absencetoyour work? A. make adifferenceB. take all the credit C. bring about 16. American youngpeople would ratheradvicefrom strangers. A. getB. getting C. got 17. you prepare crosstraining plans,youneedto consider boththepanyb

8、enefits and the employee benefits. A. AlthoughB. Even ifC. As 18. The success ofoureventistothesponsor. A. relatedB. based C. intended 19. Your long-termsuccess inevent planningwill bebasedthe experience you had. A. toB. onC. of 20. the feedback is very helpfulforplanningfuturemeetings and eve

9、nts. A. Get B. GettingC. To get 三、閱讀理解〔共40 分,每小題4分〕 21-25 題：閱讀下列短文,從A,B、C 三個(gè)選項(xiàng)中選出一個(gè)正確答案,并將答案序號(hào)寫(xiě)在題前括號(hào)內(nèi). Passage 1 PPHC and Gooseneckaretwo organizationsthatdo similarmunity work. Each has hired a newstaff membertomake contact with and provideservicestonewparents. Elainehasaccepted ajob with PPH

10、C.Shehasadegree inpsychologybut hasnever done thistypeof workbefore. Onherfirst day, after showing her toherdesk and introducing her tocolleagues,thedirector giveshera town mapanda listof the names ofthe familiesshe willbe responsiblefor,andwishes herluck. Afterlunch, Elainesetsoutto contact the f

11、amilies,worriedabout whatshe’ll door say whenshemeets them. Mark has adegreesimilar toElaine’s, and has justbeen hiredby Gooseneck. On his firstday,helearns that hisjobwill consistof training for the next week. Markspends two days goingonfamily visits withexperienced staff members,anddiscusses wit

12、hthem what theydidandwhy.He role-playssomesituationswith otherstaffmembers,andgets somedirect instructionfromthem. Bythefollowingweek, when he’son hisown, hefeels he hasa pretty good idea ofwhatheneeds todo, and how togoaboutit. And he knowsthat his training willcontinue. Whichsituation wouldyou

13、ratherbe in, beingthrowninto the thickof things withno training or beingtrained toprepareforthework you’re goingto do? 21. What are PPHCandGooseneck? A. They are two panies that dosimilarbusiness. B. They are two organizationsthat dodifferent munity work. C. They are two organizationsthat dosimi

14、larmunitywork. 22. Whichdegree doesElainehave? A. Psychologydegree. B. Physiologydegree. C. Sociology degree. 23. Whichof the following statementsistrueaccordingto the passage? A. Elainehasdonethistypeof munityworkso her organization doesn’tprovide stafftraining. B. Mark has aclear idea of hi

15、s job afterthetraining. C. Mark knowshistraining esto an end. 24. How isMark trainedto beprepared for hiswork? A. Mark spendstwodayson familyvisitswithexperienced staffmembers anddiscusswith them. B. Mark role-playssomesituations with otherstaffmembersandgetssome direct instruction from them.

16、C. Both AandB. 25. What is the main idea ofthepassage? A. Theimportanceof training. B. Different trainingways. C. Elaine’s and Mark’s workexperience. 26-30題：請(qǐng)根據(jù)短文內(nèi)窯判斷給出的語(yǔ)句是否正確,正確的寫(xiě)"T",錯(cuò)誤的寫(xiě)"F",并將答案寫(xiě)在題前括號(hào)內(nèi). Passage 2 Hiringtheright employee isa challenging process for apany. Abad hire not just

17、wastesyour time and money, but alsoimpactsthe team spiritandpany morale. Agood hire,however,pays youbackin employeeproductivity, successful employment relationship, and business culture enhancement.Here are certain rulesthat you canuse to selectthe rightemployee. Designaneffective advertisement.

18、Aclearlytargeted ad.attractsqualified candidates and discourages others.You can makeyourad.More effectivewith apreciseandspecific job description. Ask the rightjobinterview questions. The purpose of the interviewis to findoutif the candidateis astrong fittoyourbusiness. By usinga sequenceof partic

19、ularly designed questions, youare ableto get atruepicture of your potential employee. Checkbackgroundsandreferences.Backgroundchecking helpsyoureduce risks and improve the overall quality ofhire.Youneedtoverify thatallthepresented credentials,skills, and experienceareactually possessedbyyourcandid

20、ate. < F >26.Hiring the wrong employee is expensive, costlytoa pany, andtime consuming. < F >27.A pany hasto spenda lot ofmoney hiring aright employee. < F >28.An advertisement with aclear targetwillmakeallcandidates lose courage. < T >29.Welldesignedinterviewquestions can helpyouknow more about

21、 the candidates. < T >30.Workexperience isoneof the primary things for an employer to verify in backgroundchecking. 四、翻譯〔共計(jì)20分,每小題4分〕 31-35題：選擇正確的譯文,并將答案序號(hào)罵在題前括號(hào)內(nèi). 31. Atruefriendis someonewhoreachesforyour hand and touches your heart. A. 一個(gè)真實(shí)的朋友就是能伸出他的手觸碰你心靈的人. B. 一個(gè)真實(shí)的朋友就是能伸出他的手理解你心靈的人. C.

22、真正的朋友是一個(gè)可以援手幫助并感動(dòng)你心扉的人. 32. The old saying"practicemakes perfect"applies tointerviewingtoo. A. 古話"曲不離口"也適用于招聘. B. 古話"熟能生巧"對(duì)面試準(zhǔn)備也是適用的. C. 在申請(qǐng)面試資格時(shí)我們常常用到古話"熟能生巧". 33. Wecan’tpossiblyget the work doneby October. A. 十月份前我們不可能做完這項(xiàng)工作. B. 十月份前我們不可能做這項(xiàng)工作. C. 十月份后我們不可能做完這項(xiàng)工作. 34. They havedisagreeme

23、nt ontheplan ofcelebrating the founding ofthe munity. A. 他們對(duì)公司的成立資金都有不同意見(jiàn). B. 他們對(duì)慶祝公司成立的方案有異議. C. 他們?yōu)榱藨c祝公司成立的方案而爭(zhēng)吵. 35. Thisinvolvesidentifyingthehigh-levelreasoningbehindyourintentionsfortheevent. A. 這也包含了此次活動(dòng)的主要目的和意義. B. 這些都是用來(lái)識(shí)別此次活動(dòng)與其他不同活動(dòng)的主要區(qū)別. C. 這就包括了弄明白你舉辦此次活動(dòng)目的背后的高層次的推理. 一、交際用語(yǔ)<共計(jì)10分

24、,每小題2分〕 作業(yè)2 1-5題：選擇正確的語(yǔ)句完成下列對(duì)話,并將答案序號(hào)寫(xiě)在題前括號(hào)內(nèi). 1. - Wouldyoumind filling the questionnairefor me? -. A. Noproblem.Just give me yourquestionnaire. B. Sorry Ican’tgo there. C. I really appreciatethat. 2. - Can you stayherelonger? -butIhavetobebacktomorrow. A. I’d love to, B. No,thank you, C

25、. I’m afraidnot, 3. - Why do you look unhappy.What’sthematter? -. A. I’m satisfiedwiththe good performance ofthe radioI’ve justbought. B. I’m glad to have bought thisradio atsucha price. C. I’m ratherdisappointed withthepoorquality oftheradio I’vejust bought. 4. - Goodmorning,Sunshine munityCe

26、nter!May Ihelp you? -. A. I’d like to book one airticket. B. I’m glad to introduce myselfto you. C. I needa plumber torepairthewater pipein my kitchen. 5. 一Hello, is that servicecenter?Theelevator ofourapartment doesn’twork. -. A. Oh,I don’t know what’swrong with it. B. Sorry,I’11 have itche

27、cked out at once. C. OK,I see. 二、詞匯與結(jié)構(gòu)〔共計(jì)30 分,每小題2分〕 6-20題：閱讀下面的句子,從A,B、C 三個(gè)選項(xiàng)中選出一個(gè)能填入空白處的正確選項(xiàng),并將答案序號(hào)寫(xiě)在題前括號(hào)內(nèi). 6. Youneed tothose questionnairepapersforyour pany. A. hand outB. hand inC. hand on 7. Questionnairesarenot suitablesome people. A. inB. forC. with 8. Where are you usedtovegetables?

28、 A. buyB. bought C. buying 9. Customersrefusetofillingthequestionnaire arenotpermitted tobuy the product . A. what B.whichC. Who 10. The musiclikethesingingofa bird. A. hears B.listensC. sounds 11. Ilikecookingformy friendsinfreetime. A. meB. myC. mine 12. You’dbetterhaveyour hairbefore goin

29、gto yourfriend’s wedding. A. cuttingB. cutC. to cut 13. Her article isin her class. A. better B.wellC. thebest 14. Wefeelwith the inconveniencetheservicecenterbroughtus. A. disappointedB. worried C. surprised 15. Our workers have been checking the heatingsystem sinceyoucalled us.Iyouitwill per

30、form well soon. A. argue B. affectC. assure 16. Idon’t know. I justarrivedheretwo minutes ago. A. what’sgoing onB. howisgoing on C. whoisgoing on 17. Theysincelastnight. They are aboutto finish the work. A. are cleaning the system B. have beencleaningthesystem C. had cleaned the system 18. I

31、’m confidentinthese as long as wetheneeds of the munityresidents and improve our service quality. A. keep aneyeonB. keep aneyeat C. keep eyes on 19. Wehave toourannual workreportto the managernextweek. A. hand inB. hand out C. hands up 20. the fog, we shouldhave reached the annualmeeting siteon

32、time. A. Becauseof B. Inspite ofC. Butfor 三、閱讀理解〔共40 分,每小題4分〕 21-25題：閱讀下列短文,從A、B、C三個(gè)選項(xiàng)中選出一個(gè)正確答案,并將答案序號(hào)寫(xiě)在題前括號(hào)內(nèi). Passage 1 Questionnairescanbeasimple way togettoknow your audience’s opinions. Thoughit is easy towrite aquestionnaire,youneed alot ofskill and experience towrite agood one. Luckily,g

33、ooddesign skillscanbe learned in ashort time. KeepYour Questionnaire Simple and Visually Attractive Keep yourquestionnaireshortandsimple.A short and simplequestionnaireis more likelytobe pletedand returned.It is also important tomake your questionnaire as attractiveaspossible.You should keep the

34、following designelementsin mind: Text:Choose afont style that iseasy toread, andmakesure the font sizeislarge enoughforyour respondents to read. Paragraphs: Long paragraphs can be daunting for readers,sotryto keep your blocksof text to ahandfulof lines. Whitespace: Ensure that there isspace betwe

35、en questions and sections anddon’t make margins too small. KeepQuestionsBrief and Easy to Understand Be brief and direct with yourquestions.Do not useanyunnecessarywords and phrases. Briefquestions that use simple languageareeasy toread and understand, so the participantswon’t find it difficultto

36、fillin thequestionnaire. MakeSure Questions Are In the Right Order You shouldstart yourquestionnaire withgeneral questions and thenmove tospecific ones.Tryto avoidjumping back and forthbetween general and specific questions. Use Open-EndedQuestions Properly Open-endedquestions mean respondentsca

37、nanswer freelyusing theirown words.Theycan provide more detailedinformation, but they take more time and effortto answerandcanbe moredifficulttoanalyze. You shouldnotusetoo many open-ended questionsinone questionnaire. In a word,takingthetime todevelopa well-designed and participant"friendly ques

38、tionnairewillgiveyou useful data thatcan help you make the right decisions. 21. The questionnairecontains followingelements except？ A. test B. paragraph C. address 22. Inorder to keep your questionnaire visually attractive,youshould. A. choosedifferent font styles in aquestionnaire B. write l

39、ongparagraphs insteadof shortones C. leave enough spacebetweenquestions and sections 23. You shouldstart your questionnaire withquestionsandthenmoveto ones. A. general, specific B. specific, general C. short,long 24. What couldbethebest titleforthispassage? A. Designing an Effective Questionn

40、aire. B. Questionnaire is thebestwayto collect data from many people. C. Questionnaire benefits ourlife. 25. Whichof the following statementsisNOTtrue? A. Questionnaire designskills can belearnedin a shorttime. B. Open-endedquestionscannot provide more detailedinformbetter not usetoomany open-e

41、ndedquestions inone questionnaire. C. It’s worthtakingthe time todevelopa well-designed and participant-friendly questionnaire. 26-30題：請(qǐng)根據(jù)短文內(nèi)容判斷給出的語(yǔ)句是否正確,正確的寫(xiě)"T",錯(cuò)誤的寫(xiě)"F’’,并將答案寫(xiě)在題前括號(hào)內(nèi). Passage 2 An annualreport of apanyprovides information aboutitsbusinessperformance for certain people. Thesepeop

42、leincludetheinvestors,potential investors andother stakeholders.Fromthereport, peoplecanunderstandthepany’sbusiness scope,recent situationandfuture development.Themain parts ofan annual reportusually include chairman’s letter, operationanalysis and financialstatements. ·Chairman’s Letter Usually

43、, an annualreport shouldcontaina letter from the chairman.The lettershould provide details aboutthe successes and the challenges of the past year. Itshouldalso include the futureoutlook for the pany. ·OperationAnalysis The operationanalysisis anoverviewofthebusiness inthepast year. Itusually incl

44、udes new hiresandnew product introductions. Atthesame time,it willintroduce businessacquisitionsand other importantissues. ·FinancialStatements The financialstatements areveryimportant for an annual report. People can know the pany’sperformancein thepast from the statements.It usually three aspec

45、ts.The first one istheprofitandloss statement.Thesecond oneisthebalancesheet.Andthethird one isthecash flow statement. < T >26.An annual report ofa pany provides some information about itsbusiness performance for certainpeople. < F >27.People can know everythingof the panyfromtheannualreport. <

46、 T >28.An annual report usually includes chairman’sletter,financial statements and operationanalysis. < F >29.A chairman’sletter shouldincludethe strategicdirectionmoving forward. < T >30.Thispassageis mainlyabout the main parts ofanannual report. 四、翻譯〔共計(jì)20分,每小題4分〕 31-35題：選擇正確的譯文,并將答案序號(hào)寫(xiě)在題前括號(hào)內(nèi).

47、 31. Anewfoodmarketwill bebuilt in our munitynext month. A. 下個(gè)月我們社區(qū)就已經(jīng)建了一個(gè)新的食物市場(chǎng). B. 我們社區(qū)正在建一個(gè)新的菜市場(chǎng). C. 下個(gè)月我們社區(qū)將新建一個(gè)菜市場(chǎng). 32. Onthelast day ofthe old year,there isa family dinner. A. 在老年人生命中的最后一段日子里,通常有一頓家庭餐. B. 在即將過(guò)去的一年中的最后一天,會(huì)有一次家庭聚餐. C. 在過(guò)去的日子里,經(jīng)常有家庭聚餐. 33. You will do everything withinyou

48、r powerto tryandresolvethesituation. A. 你會(huì)在權(quán)利范圍內(nèi)盡一切努力解決問(wèn)題. B. 你會(huì)在意志范圍內(nèi)盡一切努力解決問(wèn)題. C. 你會(huì)在力量范圍內(nèi)盡一切努力解決問(wèn)題. 34. Tomunicatepreciselywhatyouwant tosay, you haveto frequently needto define key words. A. 要簡(jiǎn)明扼要地表達(dá)本意,就必須不斷定義關(guān)鍵詞. B. 只要定義頻繁出現(xiàn)的關(guān)鍵詞就能準(zhǔn)確傳達(dá)本意. C. 要準(zhǔn)確表達(dá)你的本意,就必須不斷定義關(guān)鍵詞. 35. Ithink what shouldbe

49、 done is tocreatemore job opportunitiesfor students. A. 我認(rèn)為我們更需要為學(xué)生們創(chuàng)造更多的工作機(jī)會(huì). B. 我認(rèn)為我們將來(lái)要給學(xué)生們更多機(jī)會(huì). C. 我認(rèn)為我們已經(jīng)給了學(xué)生們更多的工作機(jī)會(huì). 一、交際用語(yǔ)〔共計(jì)10分,每小題2分〕 作業(yè)3 1-5 題：選擇正確的語(yǔ)句完成下列對(duì)話,并將答案序號(hào)寫(xiě)在題前括號(hào)內(nèi). 1. - I’mterriblysorry thatI’ve spilled some coffeeon the table. -. A. I don’t care. B. Itdoesn’tmatter. C.

50、 Don’tbe sorry． 2. - Whatstartingsalary doyouexpect? -. A. I’d like to starton Monday nextweek. B. I expect togeta salary increase. C. I’d like to startat ￥5,000 amonth. 3. - Any suggestions for theproject? -. A. I needyouradviceon it. B. I advise you toputmore handsinthisproject. C. Thank

51、sforyoursuggestions. 4. - Our pany is doing a customerservicequestionnaire.MayI take youa moment? -. － A. Itdoesn’tmatter B. Byallmeans. C. I haveno idea. 5. -Iamsorry.Nowwhat werewetalkingabout? -. A. Never mind. B. I don’t remember,either. C. Youwere sayingthatyou usedto be ateacher. 二

52、、詞匯與結(jié)構(gòu)〔共計(jì)30 分,每小題2分〕 6-20題：閱讀下面的句子,從A,B、C 三個(gè)選項(xiàng)中選出一個(gè)能填入空白處的正確選項(xiàng),并將答案序號(hào)寫(xiě)在題前括號(hào)內(nèi). 6. Oneday, our dreamswillreality. A. turn outB. turn intoC. turn away 7. Hesayswhat hethinks anddoes what he wants todo,otherpeople’sfeelings. A. according toB. regardlessof C.becauseof 8. Weshould takethedegreeaccou

53、nt whenwe recruita new secretary. A. withB. into C. of 9. Thecandidateshoulddressinamannerthatisappropriatetothepositionheisapplying. A. forwhichB. which C. that 10. Participantshavethe ProductivityAnalysisWorksheet. A. pleting B. been pletedC. pleted 11. How many players does a baseballteam?

54、 A. consistofB. beresponsiblefor C. setout 12. This involvesthe high-level reasoningbehind your intentionsforthe event. A. identifyB. identifiedC. identifying 13. Weshouldkeepinmind the feedback is very helpfulforplanningfuturemeetings and events. A. whatB.thatC.when 14. The investor shouldbe a

55、wareof the limitationsof the financialstatementanalysisthe annualreport. A. based onB. basingon C. base on 15. Underno circumstanceto tellliestothepublic. A. thepanies are allowed B. arethepanies allowed C. thepanies willallow 16. The more information youcanget,in yourfield. A. themore petiti

56、vewillyoube B. youwill bethemorepetitive C. themore petitiveyou willbe 17. Wei tverymuch that you’veetogiveus a timely ride.Otherwise we wouldmissthe train. A. appreciateB.expectC.promise 18. Iwould rathertwoweeksearlier. A. youshouldehereB.youcame here C. youhade here 19. face-to-faceintervi

57、ews,questionnaires are cheaperforcollecting datafrom alarge numberofrespondents. A. paredtoB. paringCpare 20. Ourpanywillthecustomers’suggestions. A. respondB.respondingtoC.respondto 三、閱讀理解〔共40 分,每小題4分〕 21-25 題：閱讀下列短文,從A,B、C 三個(gè)選項(xiàng)中選出一個(gè)正確答案,并將答案序號(hào)寫(xiě)在題前括號(hào)內(nèi). Passage 1 Angrycustomers tend toaim the

58、irdissatisfaction and plaintsatstaff members.If this happens to you, you should rememberthatthey are actuallyexpressingtheir dissatisfaction aboutthe panyandnotabout youas an individual.But if you wish to be successfulinanybusiness, thenyouhavetolearn how to handleangry customers. Listed belowarea

59、 few guidelines tohelp you developyourownpersonalstrategy for dealing with angrycustomers: Neverargue back.Youmust stay calmandaimto satisfythecustomereven in the most difficultsituations.It is onlyby agreeingwith theirviewpoint and suggesting a possiblesolutionthatyou will resolve the situation

60、and send the customeraway happy. Use your earsmorethanyourmouth. Makesureyou listenmore than you speak. By listeningcarefully, you willbeabletounderstandwhythecustomeris plaining, so thatsatisfactorystepscan be taken. Show thatyoucare: Useeveryopportunitytoexpressyour apology andunderstanding. Yo

61、u havetoshowthatyouwilldoeverythingwithinyourpowertotryandresolvethesituation. This exhibition ofyourconcern willwinthecustomer over.There will be asignificant changeintheir behavior. Control your angerandbe patient. Learnto relax and calm yourself.Havingpatience with yourcustomers andwithyourselfw

62、ill goa longwayinwinningover hostile customers. The aboveguidelines are veryusefulin helping yousuccessfullytackle allkinds of difficultsituations inlife.Ifyoufollow them, you are onyour wayto succeedinginyour career. 21. Whom do angrycustomers tendto aim theirdissatisfaction and plaints at? A.

63、Staff members. B. panymanagers. C. Those who acpanythem. 22. When acustomer shouts rudelyatyou,youshould. A. arg1e backandprotect yourself B. keep quietandleavethe customeralone C. keep calm and listencarefullytothecustomer 23. The underlinedsentence"Useyour ears more than your mouth" means.

64、 A. Your mouthis not more important for you than your ears. B. Youshouldlisten more than you speak. C. Youshouldtalkmorethanyoulisten. 24. When dealing withan angry customer,whichis NOT the rightattitude? A. Beconcerned. B. Bepatient. C. Beamused. 25. Whichof the following statementsistrueacc

65、ordingto the passage? A. When the customersplain, you needn’tlistencarefully. B. Youneedn’t say sorry tothose angrycustomers. C. Youshouldrelax yourselfandtryto understand the angrycustomers. 26-30題：請(qǐng)根據(jù)短文內(nèi)窯判斷給出的語(yǔ)句是否正確,正確的寫(xiě)"T",錯(cuò)誤的寫(xiě)"F",并將答案寫(xiě)在題前括號(hào)內(nèi). Passage 2 Goodmunication Skills -Key to Success

66、 Good municationskills arethekeytosuccess inlife, work and relationships. Without effectivemunication,a message canturnintoanerror, misunderstanding, frustration, or even disasterbybeing misinterpreted orpoorlydelivered. The steps for good munication skills: 1. Know what to say. Understand clearly the purposeandintent of your message. 2. Know how tosayit.Beginby making eye contact ,which showsconfidence. Then pay attentionto yourbodylanguage. 3. Listen.After you’ve finishedtalking, youshou