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UNIT 2 Communication Problems PART 1 Listening Ⅰ 1. FTFFT 2. 1)skin 2)local hospital 3)eat , skin trouble 4)waiting for, a big basket 5)done all her/the shopping, her/a shopping list Listening Ⅱ 1. 1)British English ,American English 2)sound, words and expressions, grammar 3)confusing, different, understandable,each 2. I don’t know. What do you say? jumper trousers chips chemist’s shop ring them up Have you got an extra pen? Listening Ⅲ 1. TFFFFT 2. 1) small 2) pie 3) pine 4) big 5) small 6) pint 7) half 8) German 9) Warm 10)brown 11)English 12)a packet of 13)in the evening 14)fried potatoes 15)crisps Listening Ⅳ 1. FTTFT 2. examples: men , his , man-made consequences:1)mental image, females/women 2) females/women, males/men 3)citizens PART 2 1. TFFFF 2. 1) or another 2) seeing each other 3) boating 4) half an hour 5) someone else 6) anymore 7) Of course I do 8) two different places 9) stupid PART 3 1. TIP1:Use open-ended questions TIP2:Active listening TIP3:The cocoon TIP4:Engage with the other person TIP5:Don’t make assumptions TIP6:Avoid antagonistic sentences 2. 1)closed questions 2)kill the conversation 3)summarizing 4)concentrate on 5)visualize a “cocoon” 6)turn around and face that individual 7)a particular topic 8)projecting your own thoughts or feelings 9)a form of attack 10)a lot less conflicts PART 4 Listening Ⅰ 1) closer 2) regular 3) down 4) sense 5) envelope 6) convenience 7) instant 8) longer 9) positive 10)2252 11)Quality 12)Decreased 13)Similar 14)Inside 15)Agreed 16)Different Listening Ⅱ 1) status 2) definite 3) doubts 4) interrupt 5) power structure 6) establish and test 7) knowledge 8) power 9) sharing approach 10)encourage Listening Ⅲ FTFFT Listening Ⅳ 1. TFTFTT 2. 1) an American education 2) fluent English 3) misses 4) nice 5) little things 6) walking the dog 7) weather 8) snowy 9) sunshine 10)boots 11)umbrella 12)a big smile