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1、 最新國家開放大學《管理英語（2）》形成性考核冊參考資料 《管理英語（2）》是國家開放大學2017年春季新開的課程之一，對國家開放大學的管理專業(yè)學生進行統(tǒng)一考試。該資料對學生完成學習任務起著一定的輔助作用。本文庫還有國家開放大學其他課程的參考資料，可以參考。 作業(yè)1 一、交際用語 （共計 10 分，每小題 2 分） 1-5 題：選擇正確的語句完成下列對話，并將答案序號寫在題前括號內。 1. - I was worried about my math, but Mr. White gave me an A. - . A. That’s an easy cours

2、e. B. Congratulations! C. Mr. White is very good. 2. - Hi, Helen, I’ll have an interview tomorrow. I’m afraid I can’t make it. - . A. Sure, you can. Take it easy. B. I’m sorry to hear that. C. That’s all right. 3. 一 Should I leave earlier tomorrow morning? - . A. Yes, it’

3、s better to leave earlier to avoid the morning traffic. B. Yes, you will. C. No, you won’t. 4. 一 How do you think of the theme of our event? - . A. It’s pretty good. B. I feel so sorry about that. C. I’d like to have some tea. 5.- . 一 It will be held on the 3rd floor of Shakiraton

4、 Hotel. A. When will you give a speech? B. Does your speech still go on? C. What is the address of your speech? 二、詞匯與結構（ 共計 30 分，每小題 2 分） 6-20 題：閱讀下面的句子，從 A,B、C 三個選項中選出一個能填入空白處的正確選項，并將答案序號寫在題前括號內。 6. He was alwaysin sharing his enormous knowledge. A. generous B. generation C. generate 7.

5、 His action is alwayswith his words. A. constant B. continuous C. consistent 8. - Can you go skating with us this afternoon? 一 Sorry， I can’t. Itake care of my little sister at home. A. could B. may C. have to 9. - Whose textbook is this? - ItJohn’s. It has his name on it. A. can’t be B. must

6、 be C. might be 10. I’m writing toa position as a computer engineer in your company. A. thank for B. wait for C. apply for 11. You can try these methods to keep your interview anxietycontrol. A. under B. on C. with 12.a company really wants is a candidatehas the right skills. A. What ...that B

7、. That...what C. That...that 13. These tips may help you avoidbad employees for your company. A. to hire B. hiring C. hire 14. Write the telephone number downyou forget. A. on case B. in case C. under case 15. Does his absenceto your work? A. make a difference B. take all the credit C. brin

8、g about 16. American young people would ratheradvice from strangers. A. get B. getting C. got 17. you prepare cross training plans, you need to consider both the company benefits and the employee benefits. A. Although B. Even if C. As 18. The success of our event isto the sponsor. A. related B

9、. based C. intended 19. Your long-term success in event planning will be based the experience you had. A. to B. on C. of 20. the feedback is very helpful for planning future meetings and events. A. Get B. Getting C. To get 三、閱讀理解（共 40 分，每小題 4 分） 21-25 題：閱讀下列短文，從 A,B、C 三個選項中選出一個正確答案

10、，并將答案序號寫在題前括號內。 Passage 1 PPHC and Gooseneck are two organizations that do similar community work. Each has hired a new staff member to make contact with and provide services to new parents. Elaine has accepted a job with PPHC. She has a degree in psychology but has never done this type of work b

11、efore. On her first day, after showing her to her desk and introducing her to colleagues, the director gives her a town map and a list of the names of the families she will be responsible for, and wishes her luck. After lunch, Elaine sets out to contact the families, worried about what she’ll do or

12、say when she meets them. Mark has a degree similar to Elaine’s, and has just been hired by Gooseneck. On his first day, he learns that his job will consist of training for the next week. Mark spends two days going on family visits with experienced staff members, and discusses with them what they di

13、d and why. He role-plays some situations with other staff members, and gets some direct instruction from them. By the following week, when he’s on his own, he feels he has a pretty good idea of what he needs to do, and how to go about it. And he knows that his training will continue. Which situatio

14、n would you rather be in, being thrown into the thick of things with no training or being trained to prepare for the work you’re going to do? 21. What are PPHC and Gooseneck? A. They are two companies that do similar business. B. They are two organizations that do different community work. C. Th

15、ey are two organizations that do similar community work. 22. Which degree does Elaine have? A. Psychology degree. B. Physiology degree. C. Sociology degree. 23. Which of the following statements is true according to the passage? A. Elaine has done this type of community work so her organizatio

16、n doesn’t provide staff training. B. Mark has a clear idea of his job after the training. C. Mark knows his training comes to an end. 24. How is Mark trained to be prepared for his work? A. Mark spends two days on family visits with experienced staff members and discuss with them. B. Mark role-

17、plays some situations with other staff members and gets some direct instruction from them. C. Both A and B. 25. What is the main idea of the passage? A. The importance of training. B. Different training ways. C. Elaine’s and Mark’s work experience. 26-30 題：請根據短文內窯判斷給出的語句是否正確，正確的寫“T”，錯誤的寫“F”，

18、并將答案寫在題前括號內。 Passage 2 Hiring the right employee is a challenging process for a company. A bad hire not just wastes your time and money, but also impacts the team spirit and company morale. A good hire, however, pays you back in employee productivity, successful employment relationship, and busine

19、ss culture enhancement. Here are certain rules that you can use to select the right employee. Design an effective advertisement. A clearly targeted ad. attracts qualified candidates and discourages others. You can make your ad. More effective with a precise and specific job description. Ask the ri

20、ght job interview questions. The purpose of the interview is to find out if the candidate is a strong fit to your business. By using a sequence of particularly designed questions, you are able to get a true picture of your potential employee. Check backgrounds and references. Background checking he

21、lps you reduce risks and improve the overall quality of hire. You need to verify that all the presented credentials, skills, and experience are actually possessed by your candidate. ( F ) 26. Hiring the wrong employee is expensive, costly to a company, and time consuming. ( F ) 27. A company has t

22、o spend a lot of money hiring a right employee. ( F ) 28. An advertisement with a clear target will make all candidates lose courage. ( T ) 29. Well designed interview questions can help you know more about the candidates. ( T ) 30. Work experience is one of the primary things for an employer to

23、verify in background checking. 四、翻譯（ 共計 20 分，每小題 4 分） 31-35 題：選擇正確的譯文，并將答案序號罵在題前括號內。 31. A true friend is someone who reaches for your hand and touches your heart. A. 一個真實的朋友就是能伸出他的手觸碰你心靈的人。 B. 一個真實的朋友就是能伸出他的手理解你心靈的人。 C. 真正的朋友是一個可以援手幫助并感動你心扉的人。 32. The old saying “practice makes perfect”

24、applies to interviewing too. A. 古話“曲不離口”也適用于招聘。 B. 古話“熟能生巧”對面試準備也是適用的。 C. 在申請面試資格時我們常常用到古話“熟能生巧”。 33. We can’t possibly get the work done by October. A. 十月份前我們不可能做完這項工作。 B. 十月份前我們不可能做這項工作。 C. 十月份后我們不可能做完這項工作。 34. They have disagreement on the plan of celebrating the founding of the community

25、. A. 他們對公司的成立資金都有不同意見。 B. 他們對慶祝公司成立的方案有異議。 C. 他們?yōu)榱藨c祝公司成立的方案而爭吵。 35. This involves identifying the high-level reasoning behind your intentions for the event. A. 這也包含了此次活動的主要目 的和意義。 B. 這些都是用來識別此次活動與其他不同活動的主要區(qū)別。 C. 這就包括了弄明白你舉辦此次活動目的背后的高層次的推理。 作業(yè)2 一、交際用語 ( 共計 10 分，每小題 2 分） 1-5題：選擇正確的語句完成下列對話

26、，并將答案序號寫在題前括號內。 1. - Would you mind filling the questionnaire for me? - . A. No problem. Just give me your questionnaire. B. Sorry I can’t go there. C. I really appreciate that. 2. - Can you stay here longer? - but I have to be back tomorrow. A. I’d love to, B. No, thank you,

27、 C. I’m afraid not, 3. - Why do you look unhappy. What’s the matter? - . A. I’m satisfied with the good performance of the radio I’ve just bought. B. I’m glad to have bought this radio at such a price. C. I’m rather disappointed with the poor quality of the radio I’ve just bought. 4.

28、- Good morning, Sunshine Community Center ! May I help you? - . A. I’d like to book one air ticket. B. I’m glad to introduce myself to you. C. I need a plumber to repair the water pipe in my kitchen. 5. 一 Hello, is that service center? The elevator of our apartment doesn’t work. -

29、 . A. Oh, I don’t know what’s wrong with it. B. Sorry，I’11 have it checked out at once. C. OK, I see. 二、詞匯與結構（ 共計 30 分，每小題 2 分） 6-20 題：閱讀下面的句子，從 A,B、C 三個選項中選出一個能填入空白處的正確選項，并將答案序號寫在題前括號內。 6. You need tothose questionnaire papers for your company. A. hand out B. hand in C. hand on 7. Q

30、uestionnaires are not suitablesome people. A. in B. for C. with 8. Where are you used tovegetables? A. buy B. bought C. buying 9. Customersrefuse to filling the questionnaire are not permitted to buy the product . A. what B. which C. Who 10. The musiclike the singing of a bird. A. he

31、ars B. listens C. sounds 11. I like cooking for my friends infree time. A. me B. my C. mine 12. You’d better have your hairbefore going to your friend’s wedding. A. cutting B. cut C. to cut 13. Her article isin her class. A. better B. well C. the best 14. We feelwith the inc

32、onvenience the service center brought us. A. disappointed B. worried C. surprised 15. Our workers have been checking the heating system since you called us. Iyou it will perform well soon. A. argue B. affect C. assure 16. I don’t know . I just arrived here two minutes ago. A. what’s going

33、 on B. how is going on C. who is going on 17. Theysince last night. They are about to finish the work. A. are cleaning the system B. have been cleaning the system C. had cleaned the system 18. I’m confident in these as long as wethe needs of the community residents and improve our service quali

34、ty. A. keep an eye on B. keep an eye at C. keep eyes on 19. We have toour annual work report to the manager next week. A. hand in B. hand out C. hands up 20. the fog, we should have reached the annual meeting site on time. A. Because of B. In spite of C. But for 三、閱讀理解（共 40 分，每小題 4 分） 21-25

35、 題：閱讀下列短文，從 A、B、C 三個選項中選出一個正確答案，并將答案序號寫在題前括號內。 Passage 1 Questionnaires can be a simple way to get to know your audience’s opinions. Though it is easy to write a questionnaire, you need a lot of skill and experience to write a good one. Luckily, good design skills can be learned in a short time.

36、Keep Your Questionnaire Simple and Visually Attractive Keep your questionnaire short and simple. A short and simple questionnaire is more likely to be completed and returned. It is also important to make your questionnaire as attractive as possible. You should keep the following design elements in

37、mind: Text: Choose a font style that is easy to read, and make sure the font size is large enough for your respondents to read. Paragraphs: Long paragraphs can be daunting for readers, so try to keep your blocks of text to a handful of lines. White space: Ensure that there is space between questi

38、ons and sections and don’t make margins too small. Keep Questions Brief and Easy to Understand Be brief and direct with your questions. Do not use any unnecessary words and phrases. Brief questions that use simple language are easy to read and understand, so the participants won’t find it difficul

39、t to fill in the questionnaire. Make Sure Questions Are In the Right Order You should start your questionnaire with general questions and then move to specific ones. Try to avoid jumping back and forth between general and specific questions. Use Open-Ended Questions Properly Open-ended question

40、s mean respondents can answer freely using their own words. They can provide more detailed information, but they take more time and effort to answer and can be more difficult to analyze. You should not use too many open-ended questions in one questionnaire. In a word, taking the time to develop a w

41、ell-designed and participant “friendly questionnaire will give you useful data that can help you make the right decisions. 21. The questionnaire contains following elements except ？ A. test B. paragraph C. address 22. In order to keep your questionnaire visually attractive, you should

42、 . A. choose different font styles in a questionnaire B. write long paragraphs instead of short ones C. leave enough space between questions and sections 23. You should start your questionnaire with questions and then move to ones. A. general, specific B. specific, general C. short, l

43、ong 24. What could be the best title for this passage? A. Designing an Effective Questionnaire. B. Questionnaire is the best way to collect data from many people. C. Questionnaire benefits our life. 25. Which of the following statements is NOT true? A. Questionnaire design skills can be learne

44、d in a short time. B. Open-ended questions cannot provide more detailed inform better not use too many open-ended questions in one questionnaire. C. It’s worth taking the time to develop a well-designed and participant-friendly questionnaire. 26-30 題：請根據短文內容判斷給出的語句是否正確，正確的寫“T”，錯誤的寫“F’’,并將答案寫在題前

45、括號內。 Passage 2 An annual report of a company provides information about its business performance for certain people. These people include the investors, potential investors and other stakeholders. From the report, people can understand the company’s business scope, recent situation and future deve

46、lopment. The main parts of an annual report usually include chairman’s letter, operation analysis and financial statements. ·Chairman’s Letter Usually, an annual report should contain a letter from the chairman. The letter should provide details about the successes and the challenges of the past y

47、ear. It should also include the future outlook for the company. ·Operation Analysis The operation analysis is an overview of the business in the past year. It usually includes new hires and new product introductions. At the same time, it will introduce business acquisitions and other important iss

48、ues. ·Financial Statements The financial statements are very important for an annual report. People can know the company’s performance in the past from the statements. It usually three aspects. The first one is the profit and loss statement. The second one is the balance sheet. And the third one i

49、s the cash flow statement. ( T ) 26. An annual report of a company provides some information about its business performance for certain people. ( F ) 27. People can know everything of the company from the annual report. ( T ) 28. An annual report usually includes chairman’s letter, financial stat

50、ements and operation analysis. ( F ) 29. A chairman’s letter should include the strategic direction moving forward. ( T ) 30. This passage is mainly about the main parts of an annual report. 四、翻譯（ 共計 20 分，每小題 4 分） 31-35 題：選擇正確的譯文，并將答案序號寫在題前括號內。 31. A new food market will be built in our commu

51、nity next month. A. 下個月我們社區(qū)就已經建了一個新的食物市場。 B. 我們社區(qū)正在建一個新的菜市場。 C. 下個月我們社區(qū)將新建一個菜市場。 32. On the last day of the old year, there is a family dinner. A. 在老年人生命中的最后一段日子里，通常有一頓家庭餐。 B. 在即將過去的一年中的最后一天，會有一次家庭聚餐。 C. 在過去的日子里，經常有家庭聚餐。 33. You will do everything within your power to try and resolve the sit

52、uation. A. 你會在權利范圍內盡一切努力解決問題。 B. 你會在意志范圍內盡一切努力解決問題。 C. 你會在力量范圍內盡一切努力解決問題。 34. To communicate precisely what you want to say, you have to frequently need to define key words. A. 要簡明扼要地表達本意，就必須不斷定義關鍵詞。 B. 只要定義頻繁出現的關鍵詞就能準確傳達本意。 C. 要準確表達你的本意，就必須不斷定義關鍵詞。 35. I think what should be done is to c

53、reate more job opportunities for students. A. 我認為我們更需要為學生們創(chuàng)造更多的工作機會。 B. 我認為我們將來要給學生們更多機會。 C. 我認為我們已經給了學生們更多的工作機會。 作業(yè)3 一、交際用語 （ 共計 10 分，每小題 2 分） 1-5 題：選擇正確的語句完成下列對話，并將答案序號寫在題前括號內。 1. - I’m terribly sorry that I’ve spilled some coffee on the table. - . A. I don’t care. B. It doesn

54、’t matter. C. Don’t be sorry． 2. - What starting salary do you expect? - . A. I’d like to start on Monday next week. B. I expect to get a salary increase. C. I’d like to start at ￥5,000 a month. 3. - Any suggestions for the project? - . A. I need your advice on it. B. I a

55、dvise you to put more hands in this project. C. Thanks for your suggestions. － 4. - Our company is doing a customer service questionnaire. May I take you a moment? - . A. It doesn’t matter B. By all means. C. I have no idea. 5. - I am sorry. Now what were we talking about? -

56、 . A. Never mind. B. I don’t remember, either. C. You were saying that you used to be a teacher. 二、詞匯與結構（ 共計 30 分，每小題 2 分） 6-20 題：閱讀下面的句子，從 A,B、C 三個選項中選出一個能填入空白處的正確選項，并將答案序號寫在題前括號內。 6. One day, our dreams willreality. A. turn out B. turn into C. turn away 7. He says what he thinks and do

57、es what he wants to do， other people’s feelings. A. according to B. regardless of C. because of 8. We should take the degreeaccount when we recruit a new secretary. A. with B. into C. of 9. The candidate should dress in a manner that is appropriate to the positionhe is applying. A. for

58、which B. which C. that 10. Participants havethe Productivity Analysis Worksheet. A. completing B. been completed C. completed 11. How many players does a baseball team ? A. consist of B. be responsible for C. set out 12. This involvesthe high-level reasoning behind your intentions for t

59、he event. A. identify B. identified C. identifying 13. We should keep in mind the feedback is very helpful for planning future meetings and events. A. what B. that C. when 14. The investor should be aware of the limitations of the financial statement analysis the annual report. A. based

60、on B. basing on C. base on 15. Under no circumstanceto tell lies to the public. A. the companies are allowed B. are the companies allowed C. the companies will allow 16. The more information you can get， in your field. A. the more competitive will you be B. you will be the more competit

61、ive C. the more competitive you will be 17. Wei t very much that you’ve come to give us a timely ride. Otherwise we would miss the train. A. appreciate B. expect C. promise 18. I would rather two weeks earlier. A. you should come here B. you came here C. you had come here 19. face-to

62、-face interviews, questionnaires are cheaper for collecting data from a large number of respondents. A. Compared to B. Comparing C. Compare 20. Our company willthe customers’suggestions. A. respond B. responding to C. respond to 三、閱讀理解（共 40 分，每小題 4 分） 21-25 題：閱讀下列短文，從 A,B、C 三個選

63、項中選出一個正確答案，并將答案序號寫在題前括號內。 Passage 1 Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be suc

64、cessful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers: Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situation

65、s. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy. Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the custo

66、mer is complaining, so that satisfactory steps can be taken. Show that you care: Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behavior. Control your anger and be patient. Learn to relax and calm yourself. Having patience with your customers and with yourself will go a long way