《3938國開電大專科《管理英語2》歷年期末考試(第三題閱讀理解判斷題)及答案（26-30題）》由會員分享，可在線閱讀，更多相關(guān)《3938國開電大?？啤豆芾碛⒄Z2》歷年期末考試(第三題閱讀理解判斷題)及答案（26-30題）（12頁珍藏版）》請?jiān)谘b配圖網(wǎng)上搜索。

1、3938國開電大?？啤豆芾碛⒄Z2》歷年期末考試(第三題閱讀理解判斷題)及答案（26-30題） 請根據(jù)短文內(nèi)容判斷給出的語句是否正確，正確的寫“T”，錯(cuò)誤的寫“F”，并將答案寫在答題紙上。 Passage 2 Feedback from your customers is very important.The more information you have from them， the more competitive you will be in your field.The following techniques will help you know what the cust

2、omers think of your business. Ask your customers directly and cater to their wishes.This is the simplest way to find out what people want from your service or product.When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wan

3、ts， the answers are quite different. Be a customer yourself and find out what your customers experience when they use your service.This is one of the most obvious but underused ways forgetting feedback.For example， you can act as one of the customers in a wheelchair， and see how you＇re treated.Use a

4、 focus group.Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences. Use questionnaires and surveys.This is one of the most well-established feedback techniques.When well-conducted，they usually work well. Encourage your front-line st

5、aff to build strong relationships with customers.Your front-line staff are the most resourceful and reliable，as well as the least costly，of your customer feedback sources.Their communication with the customers will become important information for improving customer care. You may deliver the best se

6、rvice in the world.But if it is not what people want，you＇re wasting your time.Implement one，two，three or all of the above techniques，and your service and product will improve overnight. 26.Hotel customers and hotel staff think the same about breakfast. [答案]F 27.A good or bad experience of a customer

7、 in a wheelchair in your shop shows whether your service is good or not. [答案]T 28.It＇s not necessary to know about the customers’ needs and preferences. [答案]F 29.Questionnaires are useful in getting feedback from customers. [答案]T 30.Front-line staff have nothing to do with improving customer service

8、. [答案]F 2020年9月試題及答案 26-30題：請根據(jù)短文內(nèi)容判斷給出的語句是否正確，正確的寫“T”，錯(cuò)誤的寫“F”，并將答案寫在答題紙上。 Passage 2 One morning， Wu Liang discovered that her classroom had changed. She found that the desks were no longer in rows， but pushed together to make eight bigger desks. She was so excited about it for the first two days t

9、hat she couldn＇t listen to the teachers carefully. But soon she and her classmates got used to this new classroom arrangement. “Now our class is quieter， ”said Wu.“What＇s more， we can come up with our own ideas and learn more through discussion. It＇s a better way to study.” Li Yu liked it，too.“Group

10、 members first discuss，”he said，“and then present to the whole class. It makes us believe in ourselves.”This was part of a reformat Li＇s school. The school made this reform because they wanted to offer students easier ways to study and more chances to discuss. “Our school hopes to improve students＇

11、abilities to study by themselves and work in groups.” said Zhang Ming， an English teacher. However， the reform has demanded more from teachers. Now they have only 15 minutes to give a lesson that would have been taught in 45 minutes before. It is difficult to teach in such a short time. The teachers

12、 have to find better ways to teach more effectively. “The reform demands more， but I＇m sure it is helpful.” added Zhang Ming. 26. It was easier for Wu Liang to discuss with other students in class after the new classroom arrangement. [答案]T 27. The school made the reform in order to offer students mo

13、re seats to study. [答案]F 28. The reform has demanded more from teachers. [答案]T 29. Wu Liang and her classmates like the new classroom arrangement. [答案]F 30. The best title of this passage maybe New Look in Class [答案]T 2020年7月試題及答案 26-30題：請根據(jù)短文內(nèi)容判斷給出的語句是否正確，正確的寫“T”，錯(cuò)誤的寫“F”，并將答案寫在答題紙上。 Passage 2 If y

14、ou take the following steps， you can make a satisfactory annualreport.And your boss and other supporters will be impressed. Defining your accomplishments.What difference did you make?What has changed in your community or field because of your work over the past year?Take all of your activities over

15、the last 12 months and divide them into three to five major accomplishments. Less is more：Be selective.If you include everything， the annual report becomes cluttered with information.You should think about what you want to focus on， and then select statistics to represent that and highlight key achi

16、evements with photos， or case studies， etc. Adding visuals and charts：Visuals and charts can reduce the need for texts and details.And they will make the report more attractive.It＇s great if you produce a full color publication with lots of nice photography.Of course， it will depend on your resource

17、s. A strong call to action：A strong call to action at the end of your report will impress the readers deeply.Make it clear what you＇d like your readers to do once they＇ve read it， such as donate， purchase services， etc. 26.Before writing the report， you should gather all the work you have done over

18、the past year. [答案]T 27.The contents of the report should be selective. [答案]T 28.The idiom“a picture is worth a thousand words”is appropriate here. [答案]T 29. The application of visuals and charts can make the report more boring. [答案]F 30. Ending the report with a strong call to action will offend he

19、 readers. [答案]F 2020年1月試題及答案 26-30題：請根據(jù)短文內(nèi)容判斷給出的語句是否正確，正確的寫“T”，錯(cuò)誤的寫“F”，并將答案寫在答題紙上。 Passage 2 Cross training is training an employee to do a different part of the organization＇s work. Training worker A to do the task that worker B does and training B to do A＇s task is cross training. Cross training

20、is good for managers because it provides more flexibility in managing the workforce to get the job done. On the other hand， cross training has some benefits for the employees as well It lets them learn new skills， makes them more valuable， keeps them stimulated and reduces worker boredom. Cross trai

21、ning can be used in almost any position in almost any industry， I cross trained some of my design engineers to go on field installation trips and get firsthand knowledge of how their designs worked， or didn＇t work， in the field， Cashiers can be trained to stock shelves and stockers trained to cashie

22、r. This allows you to quickly open additional registers if the customer queue gets too long. As you prepare cross training plans， you need to consider both the company benefits and the employee benefits. Carefully select the employees to be cross trained. Some people like to learn new things. Some a

23、re more comfortable sticking to what they know. Don＇t decide which employees are ready for a change based on their age or performance. 26. Cross training is training an employee to do a different job in a different company. [答案]F 27. Cross training is beneficial not only for managers but also for em

24、ployees. [答案]T 28. Cross training can apply to almost any position and almost any industry. [答案]T 29. When you prepare cross training plans， the only consideration is the company benefits. [答案]F 30. You can decide which employees to be cross trained according to their age. [答案]F 2019年7月試題及答案 26一30題：

25、請根據(jù)短文內(nèi)容判斷給出的語句是否正確，正確的寫“T”，錯(cuò)誤的寫“F”，并將答案寫在答題紙上。 Passage 2 Good communication skills are the key to success in life， work and relationships，Without effective communication， a message can turn into error， misunderstanding，frustration， or even disaster by being misinterpreted or poorly delivered. The s

26、teps for good communication skills； (1) Know what to say. Understand clearly the purpose and intent of your message. (2) Know how to say. Begin by making eye contact， which shows confidence.Then pay attention to your body language. (3) Listen. After you＇ve finished talking， you should stop， listen，

27、and look for feedback and clues of comprehension， (4) Reach understanding. To communicate well is to understand and be understood. More Tips for Developing Good Communication Skills： (1) The better you are able to express yourself， the better your ability to communicate. (2) Practice your listening

28、skills.Be considerate of other speakers by waiting until they are done before stating your views. (3) Learn to understand and appreciate different views by being open-minded.It will in turn， gain you more cooperation and understanding. (4) Avoid trying to communicate when in an emotional state.Take

29、time to consider your position through before speaking. When you take the time to develop good communication skills， it means you open yourself up to better relationships，more career opportunities， and increased self-confidence.Moreover， your each higher levels of mutual understanding and cooperatio

30、n while successfully attaining your goals. 26.A message must be understood， interpreted or delivered correctly with communication. [答案]F 27.When you talk with others you can pay little attention to your body language. [答案]F 28. The better you are able to understand others， the better your ability to

31、 communicate. [答案]F 29. Before stating your opinions， you＇d better let the speaker finish his or her talking first， [答案]T 30.Don＇t argue or debate with others if you feel angry or displeased. [答案]T 2019年1月試題及答案 26一30題：請根據(jù)短文內(nèi)容判斷給出的語句是否正確，正確的寫“T”，錯(cuò)誤的寫“F“，并將答案寫在答題紙上。 Passage 2 Feedback from your custo

32、mers is very important.The more information you have from them， the more competitive you will be in your field.The following techniques will help you know what the customers think of your business. (1) Ask your customers directly and cater to their wishes.This is the simplest way to find out what pe

33、ople want from your service or product.When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants， the answers are quite different. (2) Be a customer yourself and find out what your customers experience when they use your s

34、ervice.This is one of the most obvious but underused ways forgetting feedback.For example， you can act as one of the customers in a wheelchair， and see how you＇retreated.(3) Use a focus group.Focus groups are representatives of customers whose job is to provide you with information on their needs an

35、d preferences. (4) Use questionnaires and surveys.This is one of the most well-established feedback techniques.When well-conducted， they usually work well. (5) Encourage your front-line staff to build strong relationships with customers.Your front-line staff are the most resourceful and reliable， as

36、 well as the least costly， of your customer feedback sources.Their communication with the customers will become important information for improving customer care. You may deliver the best service in the world.But if it is not what people want， you＇re wasting your time.Implement one， two， three or al

37、l of the above techniques， and your service and product will improve overnight. 26.Hotel customers and hotel staff think the same about breakfast. [答案]F 27.A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not. [答案]T 28.It＇s not necessary to kn

38、ow about the customers’ needs and preferences. [答案]F 29.Questionnaires are useful in getting feedback from customers. [答案]T 30.Front-line staff have nothing to do with improving customer service. [答案]F 2018年7月試題及答案 26-30題：請根據(jù)短文內(nèi)容判斷給出的語句是否正確，正確的寫“T“，錯(cuò)誤的寫“F”，并將答案寫在答題紙上。 Passage 2 Hiring the right emp

39、loyee is a challenging process for a company.A bad hire not just wastes your time and money， but also impacts the team spirit and company morale.A good hire，however，pays you back in employee productivity，successful employment relationship， and business culture enhancement.Here are certain rules that

40、 you can use to select the right employee. Design an effective advertisement.A clearly targeted ad attracts qualified candidates and discourages others.You can make your ad more effective with a precise and specific job description. Ask the right job interview questions.The purpose of the interview

41、is to find out if the candidate is a strong fit to your business.By using a sequence of particularly designed questions， you are able to get a true picture of your potential employee. Check backgrounds and references.Background checking helps you reduce risks and improve the overall quality of hire.

42、You need to verify that all the presented， credentials，skills， and experience are actually possessed by your candidate， 26.Hiring the wrong employee is expensive， costly to a company， and time consuming. [答案]T 27. A company has to spend a lot of money hiring a right employee. [答案]F 28. An advertisem

43、ent with a clear target will make all candidates lose courage. [答案]F 29. Well designed interview questions can help you know more about the candidates， [答案]T 30.Work experience is one of the primary things for an employer to verify in background checking. [答案]T 2018年1月試題及答案 26-30題：請根據(jù)短文內(nèi)容判斷給出的語句是否正確

44、，正確的寫“T”，錯(cuò)誤的寫“F”，并將答案寫在答題紙上。 Passage 2 Cross training is training an employee to do a different part of the organization＇s work.Training worker A to do the task that worker B does and training B to do A＇s task is cross training.Cross training is good for managers because it provides more flexibilit

45、y in managing the workforce to get the job done.On the other hand， cross training has some benefits for the employees as well.It lets them learn new skills， makes them more valuable， keeps them stimulated and reduces worker boredom. Cross training can be used in almost any position in almost any ind

46、ustry.I cross trained some of my design engineers to go on field installation trips and get firsthand knowledge of how their designs worked， or didn＇t work， in the field.Cashiers can be trained to stock shelves and stockers trained to cashier.This allows you to quickly open additional registers if t

47、he customer queue gets too long. As you prepare cross training plans， you need to consider both the company benefits and the employee benefits.Carefully select the employees to be cross trained.Some people like to learn new things.Some are more comfortable sticking to what they know.Don＇t decide whi

48、ch employees are ready for a change based on their age or performance. 26.Cross training is training an employee to do a different job in a different company. [答案]F 27.Cross training is beneficial not only for managers but also for employees. [答案]T 28.Cross training can apply to almost any position and almost any industry. [答案]T 29.Not all employees are suitable to be cross trained. [答案]T 30.You can decide which employees to be cross trained according to their age. [答案]F