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1、3938國開電大專科《管理英語2》歷年期末考試題庫及答案 一、交際用語(每小題2分，共10分) 1-5題：選擇正確的語句完成下列對話，并將答案序號寫在答題紙上。 1.-Would you mind filling the questionnaire for me? -_______________ A.No problem. B.Sorry，I can＇t go there. C.I really appreciate that. [答案]A 2.-Can you stay here longer? -_______，but I have to be back tomorrow. A.

2、I＇d love to B.No，thank you C.I＇m afraid not [答案]A 3.-Our company is doing a customer service questionnaire.May I take you a moment? -_______________ A.It doesn＇t matter. B.By all means. C.I have no idea. [答案]B 4.-I am sorry.Now what were we talking about? -_______________ A.Never mind. B.That＇s OK.

3、C.You were saying that you used to be a teacher. [答案]C 5.Hello， is that service center?The elevator of our apartment doesn＇t work. -_______________ A.Oh，I don＇t know what＇s wrong with it. B.Sorry，I＇ll have it checked out at once. C.OK，I see.Thank you. [答案]B 二、詞匯與結(jié)構(gòu)(共計30分，每小題2分) 6-20題：閱讀下面的句子，從A、B、C三

4、個選項中選出一個能填入空白處的正確選項，并將答案序號寫在答題紙上。 6.Let＇s_________our plan. A.start B.started C.starting [答案]A 7.I didn’t do_________last week. A.nothing B.something C.anything [答案]C 8.According to their feedback sheets， the participants are all with the training. A.satisfied B.satisfying C.satisfactory [答案]A 9.Th

5、e Jiahe Community Service Center is about to service for residents. A.provided B.provide C.providing [答案]B 10.I＇d like to_________that the staff member who served me didn＇t really seem to know what he was doing. A.point out B.point at C.point in [答案]A 11.I have coffee_________breakfast time. A.at B.

6、in C.on [答案]A 12.Hiring the right employee_________you_________a thousand times over in high employee morale. A.pays…off B.take…off C.pays…back [答案]C 13.Are you familiar_________the saying，“it＇s not what you know，but who you know”?In event planning， networking is key! A.with B.to C.in [答案]A 14.We sh

7、ould take the degree_________account when we recruit a new secretary. A.with B.into C.of [答案]B 15.The candidate should dress in a manner that is appropriate to the position_________he is applying. A.for which B.which C.that [答案]A 16.Participants have_________the Productivity Analysis Worksheet. A.co

8、mpleting B.been completed C.completed [答案]C 17.Under no circumstance_________to tell lies to the public. A.the companies are allowed B.are the companies allowed C.the companies will allow [答案]B 18.We_________it very much that you＇ve come to give us a timely ride.Otherwise we would miss the train. A.

9、appreciate B.expect C.promise [答案]A 19.We feel_________with the inconvenience the service center brought us. A.disappointed B.worried C.surprised [答案]A 20.I would rather_________two weeks earlier. A.you should come here B.you came here C.you had come here [答案]C 三、閱讀理解(共40分，每小題4分) 21-25題：閱讀下列短文，從A、B、

10、C三個選項中選出一個正確答案，并將答案序號寫在答題紙上。 Passage 1 The houses we live in are very important.They keep us from being cold in the winter and hot in the summer.In the winter they keep out the snow.They also keep out the wind.Even if it is blowing outside， we are nice and warm inside.In the summerhouses keep the h

11、ot sun from us.When it rains，they keep us from getting wet. Houses are also places where we can feel safe.People can＇t get at us or our things.Houses give us a place to be together with our families and friends.Mothers and fathers care for their children there.The children play there.The family eat

12、and sleep under the same roof， Houses are different in many ways.They are made of different things.Some houses are made of wood.Some are made of stone.Sometimes more than one thing is used to make a house. Houses come in different sizes.Some houses have only one room， Some houses have more than one

13、room.Big apartment houses found in cities have a great many rooms.They hold many families.The rooms in which each family lives are called an apartment. Houses are different in the ways they are built.Houses in hot countries can be lightly built.In places i trains much of the time， houses must keep o

14、ut the water. 21.Which of the following is NOT mentioned in the passage? A.People feel safe in house. B.Families and friends live in the same house. C.Children often play in house. [答案]B 22.According to the passage， the house can keep out A.the wind B.the snow C.the wind and the snow [答案]C 23.Houses

15、 are in sizes and many ways A.beautiful B.the same C.different [答案]C 24.Which of the following is probably NOT the thing used to build houses? A.steel B.cotton C.stone [答案]B 25.From the passage we can infer that people A.in hot places like to live the lightly-built houses to get heat B.in the cold p

16、laces like to live in the strong houses to keep safe C.in some places where i trains much of the time like to live in house which can keep [答案]A 26-30題：請根據(jù)短文內(nèi)容判斷給出的語句是否正確，正確的寫“T”，錯誤的寫“F”，并將答案寫在答題紙上。 Passage 2 Feedback from your customers is very important.The more information you have from them， th

17、e more competitive you will be in your field.The following techniques will help you know what the customers think of your business. Ask your customers directly and cater to their wishes.This is the simplest way to find out what people want from your service or product.When hotel customers are asked

18、what they want for their breakfast and then the hotel staff are asked what they think the customer wants， the answers are quite different. Be a customer yourself and find out what your customers experience when they use your service.This is one of the most obvious but underused ways forgetting feedb

19、ack.For example， you can act as one of the customers in a wheelchair， and see how you＇re treated.Use a focus group.Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences. Use questionnaires and surveys.This is one of the most well-es

20、tablished feedback techniques.When well-conducted，they usually work well. Encourage your front-line staff to build strong relationships with customers.Your front-line staff are the most resourceful and reliable，as well as the least costly，of your customer feedback sources.Their communication with th

21、e customers will become important information for improving customer care. You may deliver the best service in the world.But if it is not what people want，you＇re wasting your time.Implement one，two，three or all of the above techniques，and your service and product will improve overnight. 26.Hotel cus

22、tomers and hotel staff think the same about breakfast. [答案]F 27.A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not. [答案]T 28.It＇s not necessary to know about the customers’ needs and preferences. [答案]F 29.Questionnaires are useful in getting

23、 feedback from customers. [答案]T 30.Front-line staff have nothing to do with improving customer service. [答案]F 四、翻譯(共計20分，每小題4分) 31-35：請從以下A、B、C三個選項中選出最佳翻譯，并將答案序號寫在答匙紙上。 31.On the last day of the old year， there is a family dinner. A.在老年人的最后日子，通常有一頓家庭餐。 B.在即將過去的一年的最后一天，會有一次家庭聚餐。 C.在過去的日子里，經(jīng)常有家庭聚餐。

24、 [答案]B 32.Will you be involved in opening the new office? A.你會加人新辦公室嗎? B.你會參與開設(shè)新辦公室的工作嗎? C.你會被卷人到新辦公室的工作中嗎? [答案]B 33.I think what should be done is to create more job opportunities for students. A.我認(rèn)為我們需要為學(xué)生們創(chuàng)造更多的工作機會。 B.我認(rèn)為我們將來要給學(xué)生們更多機會。 C.我認(rèn)為我們已經(jīng)給了學(xué)生們更多的工作機會。 [答案]A 34.I want to leave a little

25、room in the budget，just in case. A.我想在桶里留點地方，以備不時之需。 B.我想在預(yù)算里留著空間，結(jié)果發(fā)生了意外。 C.我想留一點預(yù)算空間，以防萬一。 [答案]C 35.A true friend is someone who reaches for your hand and touches your heart. A.一個真實的朋友就是能伸出他的手觸碰你心靈的人。 B.一個真實的朋友就是能伸出他的手理解你心靈的人。 C.真正的朋友是一個可以援手幫助并感動你心扉的人。 [答案]C 2020年9月試題及答案 一、交際用語(每小題2分，共10分) 1

26、-5題：選擇正確的語句完成下列對話，并將答案序號寫在答題紙上。 1. -What＇s the matter with you? -_______________ A. It matters with you. B. Not too bad. C. I feel a bit sick. [答案]C 2. -Hi， Helen， I＇ll have an interview tomorrow. I＇m afraid I can＇t make it. -_______________ A. Sure， you can. Take it easy. B. I＇m sorry to hear that

27、， C. That＇s all right. [答案]A 3. -Have you ever been to Tokyo? -_______________ A. No， I didn＇t go there last year. B. No， but I hope to go there next year. C. Tokyo is a busy city. [答案]B 4. -Our company is doing a customer service questionnaire. May I take you a moment? -_______________ A. It doesn＇

28、t matter. B. By all means. C. I have no idea. [答案]B 5. -_______________ -It will take at least two weeks. A. How soon will you finish our annual report? B. When will you finish our annual report? C. How long have you finished our annual report? [答案]A 二、詞匯與結(jié)構(gòu)(共計30分，每小題2分) 6-20題：閱讀下面的句子，從A、B、C三個選項中選出一

29、個能填入空白處的正確選項，并將答案序號寫在答題紙上。 6. He was always _________in sharing his enormous knowledge. A. generous B. generation C. generate [答案]A 7. The candidate should dress in a manner that is appropriate to the position_________he is applying. A. for which B. which C. that [答案]A 8. _________the feedback is v

30、ery helpful for planning future meetings and events. A. Get B. Getting C. To get [答案]B 9. His action is always _________with his words. A．constant B. continuous C．consistent [答案]C 10. Participants have _________the Productivity Analysis Worksheet. A. completing B. been completed C. completed [答案]C 1

31、1. People _________find useful information from the annual report. A. could B. dared C. had to [答案]A 12. The enemy has strengthened their _________position. A. protective B. defensive C. offensive [答案]B 13. More than 30 people _________the position. A. applied for B. applied to C. applied in [答案]A 1

32、4. Look! _________ A. Here are the bus comes. B. Here comes the bus. C. The bus here come. [答案]B 15. Customers _________refuse to filing the questionnaire are not permitted to buy the product. A. what B. which C. Who [答案]C 16. The music _________like the singing of a bird. A. hears B. listens C. sou

33、nds [答案]C 17. I like cooking for my friends in _________free time. A. me B. my C. mine [答案]B 18. You＇d better have your hair _________before going to your friend＇s wedding. A. cutting B. cut C. to cut [答案]B 19. Her article is _________in her class. A. better B. well C. the best [答案]C 20. You must __

34、_______the annual certification of employment online within 15 days. A. submit B. omit C. commit [答案]A 三、閱讀理解(共40分，每小題4分) 21-25題：閱讀下列短文，從A、B、C三個選項中選出一個正確答案，并將答案序號寫在答題紙上。 Passage 1 PPHC and Gooseneck are two organizations that do similar community work. Each has hired a new staff member to make cont

35、act with and provide services to new parents. Elaine has accepted a job with PP HC. She has a degree in psychology but has never done this type of work before. On her first day， after showing her to her desk and intro due ing her to colleagues， the director gives her a town map and a list of the nam

36、es of the families she will be responsible for， and wishes her luck. After lunch， Elaine sets out to contact the families， worried about what she＇ll door say when she meets them. Mark has a degree similar to Elaine＇s， and has just been hired by Gooseneck. On his first day， he learns that his job wil

37、l consist of training for the next week. Mark spends two days going on family visits with experienced staff members， and discusses with them what they did and why. He role-plays some situations with other staff members， and gets some direct instruction from them. By the following week， when he＇s on

38、his own， he feel she has a pretty good idea of what he needs to do， and how to go about it. And he knows that his training will continue. Which situation would you rather be in， being thrown into the thick of things with no training or being trained to prepare for the work you＇re going to do? 21. Wh

39、at are PPHC and Gooseneck? A. They are two companies that do similar business. B. They are two organizations that do different community work. C. They are two organizations that do similar community work. [答案]C 22. Which degree does Elaine have? A. Psychology degree. B. Physiology degree. C. Sociolo

40、gy degree. [答案]A 23. Which of the following statements is TRUE according to the passage? A. Elaine has done this type of community work so her organization doesn＇t provide staff training. B. Mark has a clear idea of his job after the training. C. Mark knows his training comes to an end. [答案]B 24. Ho

41、w is Mark trained to be prepared for his work? A. Mark spends two days on family visits with experienced staff members and discuss with them. B. Mark role-plays some situations with other staff members and gets some direct instruction from them. C. Both A and B. [答案]C 25. What is the main idea of th

42、e passage? A. The importance of training. B. Different training ways. C. Elaine＇s and Mark＇s work experience [答案]A 26-30題：請根據(jù)短文內(nèi)容判斷給出的語句是否正確，正確的寫“T”，錯誤的寫“F”，并將答案寫在答題紙上。 Passage 2 One morning， Wu Liang discovered that her classroom had changed. She found that the desks were no longer in rows， but pu

43、shed together to make eight bigger desks. She was so excited about it for the first two days that she couldn＇t listen to the teachers carefully. But soon she and her classmates got used to this new classroom arrangement. “Now our class is quieter， ”said Wu.“What＇s more， we can come up with our own i

44、deas and learn more through discussion. It＇s a better way to study.” Li Yu liked it，too.“Group members first discuss，”he said，“and then present to the whole class. It makes us believe in ourselves.”This was part of a reformat Li＇s school. The school made this reform because they wanted to offer stud

45、ents easier ways to study and more chances to discuss. “Our school hopes to improve students＇ abilities to study by themselves and work in groups.” said Zhang Ming， an English teacher. However， the reform has demanded more from teachers. Now they have only 15 minutes to give a lesson that would have

46、 been taught in 45 minutes before. It is difficult to teach in such a short time. The teachers have to find better ways to teach more effectively. “The reform demands more， but I＇m sure it is helpful.” added Zhang Ming. 26. It was easier for Wu Liang to discuss with other students in class after the

47、 new classroom arrangement. [答案]T 27. The school made the reform in order to offer students more seats to study. [答案]F 28. The reform has demanded more from teachers. [答案]T 29. Wu Liang and her classmates like the new classroom arrangement. [答案]F 30. The best title of this passage maybe New Look in

48、Class [答案]T 四、翻譯(共計20分，每小題4分) 31-35：請從以下A、B、C三個選項中選出最佳翻譯，并將答案序號寫在答匙紙上。 31.As a general rule， it is better to focus on the content of a presentation as a means of attracting your audience＇s attention. A.一般來說，它最好將重心放在講解的內(nèi)容上，使之成為吸引觀眾注意力的方式。 B.一般的規(guī)則是，它最好集中在禮物的內(nèi)容上，這比吸引觀眾的注意力更好。 C.一般而言，最好把重點放在講解的內(nèi)容上，借此

49、來吸引觀眾的注意。 [答案]C 32. They are willing to understand their partner＇s position first before trying to get understood. A.在得到合作對方理解后，他們才愿意理解合作伙伴的立場。 B.在得到合作對方理解前，他們愿意先理解合作伙伴的立場。 C.他們愿意去了解對方的立場但必須先想明白。 [答案]B 33. We should present data in tables or charts so that the report may not be boring with facts

50、 alone. A.我們應(yīng)該用表格或圖表來呈現(xiàn)數(shù)據(jù)以便報告不因為僅有事實面枯燥乏味。 B.我們應(yīng)該用表格或圖表來表示數(shù)據(jù)，因此，報告就不會因為僅有事實而枯燥乏味。 C.我們應(yīng)該用表格或圖表來呈現(xiàn)數(shù)據(jù)以便報告不厭煩僅有事實。 [答案]A 34.A bad hire not just wastes your time and money， but also impacts the team spirit and company morale. A.壞雇員不只是會浪費你的時間和金錢，但是也影響隊伍的精神和公司風(fēng)氣。 B.招聘到不合格的員工即浪費時間和金錢，而且還會影響整個團隊精神和公司士氣。

51、 C.浪費時間和金錢的招聘是不合格的，面且對公司團隊精神和士氣也會影響。 [答案]B 35.I don＇t know why he is late， he might have had an accident. A.我不知道他為何沒有遲到，很有可能通上了事故。 B.我不知道他為何遲到，一定是遇上了事故。 C.我不知道他為何遲到，可能遇上了事故。 [答案]C 2020年7月試題及答案 一、交際用語(共計10分，每小題2分) 1-5題：選擇正確的語句完成下面對話，并將答案序號寫在答題紙上。 1.--Should I leave earlier tomorrow morning? --_

52、_________________ A.Yes， it’s better to leave earlier to avoid the morning traffic. B.Yes， you will. C.No， you shouldn＇t. [答案]A 2.--How are you feeling now? --__________________ A.Much better. B.It＇s OK. C.Thank you. [答案]A 3.--What time does the train leave? --__________________ A.On Tuesday. B.In t

53、he morning. C.At half past five. [答案]C 4.--Good morning， Sunshine Community Center!May I help you? --__________________ A.I＇d like to book one air ticket. B.I＇m glad to introduce myself to you. C.I need a plumber to repair the water pipe in my kitchen. [答案]C 5.--Would you mind filling the questionna

54、ire for me? --__________________ A.No problem. B.Sorry， I can＇t go there. C.I really appreciate that. [答案]A 二、詞匯與結(jié)構(gòu)(共計30分，每小題2分) 6-20題：閱讀下面的句子，從A、B、C三個選項中選出一個能填入空白處的正確選項，并將答案序號寫在答題紙上。 6.One day， our dreams will_________reality. A.turnout B.turn into C.turn away [答案]B 7.I don’t know_________. I just

55、 arrived here two minutes ago. A.what＇s going on B.how is going on C.who is going on [答案]A 8.Write the telephone number down_________you forget. A.on case B.in case C.under case [答案]B 9._________you prepare cross training plans， you need to consider both the company benefits and the employee benefit

56、s. A.Although B.Even if C.As [答案]C 10.We think that Smith should be told about his_________condition as soon as possible. A.physic B.physic C.physical [答案]C 11.We should keep in mind_________the feedback is very helpful for planning future meetings and events. A.what B.that C.when [答案]B 12.I＇m writi

57、ng to_________a position as a computer engineer in your company. A.thank for B.wait for C.apply for [答案]C 13.We_________it very much that you’ve come to give us a timely ride.Otherwise we would miss the train. A.appreciate B.expect C.promise [答案]A 14.We feel_________with the inconvenience the servic

58、e center brought us. A.disappointed B.worried C.surprised [答案]A 15.Customers_________refuse to filling the questionnaire are not permitted to buy the product. A.what B.which C.Who [答案]C 16.The music_________like the singing of a bird. A.hears B.sounds C.listens [答案]B 17.Our workers have been checkin

59、g the heating system since you called us.I_________you it will perform well soon. A.argue B.affect C.assure [答案]C 18._________the fog， we should have reached the annual meeting site on time. A.Because of B.In spite of C.But for [答案]C 19.His action is always_________with his words. A.constant B.consi

60、stent C.continuous [答案]B 20.We have to_________our annual work report to the manager next week. A.hand in B.handout C.hands up [答案]A 三、閱讀理解(共40分，每小題4分) 21-25題：閱讀下列短文，從A、B、C三個選項中選出一個正確答案，并將答案序號寫在答題紙上。 Passage l Angry customers tend to aim their dissatisfaction and complaints at staff members.If this

61、 happens to you，you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual.But if you wish to be successful in any business， then you have to learn how to handle angry customers.Listed below area few guidelines to help you develop

62、 your own personal strategy for dealing with angry customers： Never argue back.You must stay calm and aim to satisfy the customer even in the most difficult situations.It is only by agreeing with their viewpoint and suggesting a possible solution that you will resolve the situation and send the cust

63、omer away happy. Use your ears more than your mouth.Make sure you listen more than you speak.By listening carefully， you will be able to understand why the customer is complaining， so that satisfactory steps can be taken. Show that you care：Use every opportunity to express your apology and understan

64、ding.You have to show that you will do everything within your power to try and resolve the situation.This exhibition of your concern will win the customer over.There will be a significant change in their behaviour. Control your anger and be patient.Learn to relax and calm yourself.Having patience wi

65、th your customers and with yourself will go along way in winning over hostile customers. The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them.If you follow the above tips， you are on your way to succeeding in your car

66、eer. 21.At whom do angry customers tend to aim their dissatisfaction and complaints? A.Staff members. B.Company managers. C.Those who accompany them. [答案]A 22.When a customer shouts rudely at you， you should_______. A.argue back and protect yourself B.keep quiet and leave the customer alone C.keep calm and listen carefully to the customer [答案]C 23.The underlined sentence“Use your ears more than your mouth”means_______. A.Your mouth is not more important for you than your ears B.You should listen