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1、單擊此處編輯母版標題樣式,單擊此處編輯母版文本樣式,第二級,第三級,第四級,第五級,*,學(xué)習(xí)情境二：餐廳效勞英語,學(xué)習(xí)任務(wù):結(jié)賬效勞,Name:,Jack,Job:,Waiter,Responsibility:,To serve the guests and help guests settle the bills,Contents,Learning Objectives 學(xué)習(xí)目標,1,Working Procedures 工作程序,2,Working Knowledge 工作知識,3,Hotel Task 酒店任務(wù),4,5,Words and Expressions,6,Activity,L

2、earning,Objectives,學(xué)習(xí)目標,After finishing this task,you should be able to：,Explain different methods of payment,Help guests settle the bills,Working Procedures,工作程序,Check if the total is correct 檢查總額是否正確,Ask the guest the way of payment 詢問客人付款方式,Help the guest settle the payment 幫助賓客結(jié)賬,Pass the receip

3、t to the guest 把收據(jù)交給賓客,Make out the invoice for guest 給客人開發(fā)票,Thank the guest for having meal at the restaurant 感謝賓客的用餐,1.When the guests want to pay the bill,you should ask How,would you like to make the payment?or Are you going to,pay the bill in cash,by credit card or sign for the bill?.,Working K

4、nowledge,工作知識(1),Working Knowledge,工作知識(2),2.Classification of different drinks,現(xiàn)金,cash,旅游支票,travelers check,記賬,sign/charge,信用卡,credit card,私人支票,personal check,各自付賬,Go Dutch,維薩卡,Visa,萬事達卡,MasterCard,Hotel Task,酒店任務(wù),Suppose you are Jack,now youre going to help guest with the bill.Please perform the t

5、ask according to the hints below with your partners.,角色A:你是George Brown,用餐后正打算結(jié)賬。在看過賬單后發(fā)現(xiàn)“98元的同一款菜式竟出現(xiàn)了兩次，為此你詢問了身邊的效勞員Jack。,角色B:你是效勞員Jack，你馬上到收銀臺核實，原來是收銀員把賬單弄錯了。你馬上向Mr.Brown說明情況并誠摯抱歉。,Words to know,account n.賬目 bill n.賬單,pay vt.付款 cashier n.收銀臺,enough adj.足夠的 change n.零錢,accept vt.接受 tips n.小費,inclu

6、de vt.包括 service charge 效勞費,receipt n.收據(jù) separate checks 分開付款,Useful expressions,1.Requiring the Payment 結(jié)賬,(1)The bill,please.,(2)Here is your bill.,(3)Itsyuan in all.Please check it,thank you.,2.Ways of Paying the Bill 支付方式,(1)How would you like to pay your bill?,(2)Can I pay by check?,(3)Would yo

7、u like separate checks,sir?,Useful expressions,3.Asking and Answering about Prices 詢問和回復(fù)價錢,(1)How much shall I pay for the dinner?,(2)Your bill comes to 260yuan.,(3)Im afraid it is not enough.,4.Questions about Payment 付款問題,(1)Would you please go to the cashier to pay your bill?,(2)Keep the change.,

8、(3)Its very kind of you,but we dont accept tips.,Activity,1.Have you seen them before?Please name them.,寫出以下圖片的英文詞匯。,2.Pair work.Decide which sentences are spoken by the guest,which by the waitress.Write G(guest)or W(waitress)next to each sentence.,分別選出由客人(guest)或由效勞員(waitress)所說的句子并做出標記。,_,W,_ Was

9、everything all right,sir?_,1,_,_ we accept all types of credit cards_,_ Excuse me.Is this item correct?_,_ The chocolate cake was delicious_,_ Oh,and can I pay by Master?_,_ I thought we had only one bottle of wine._,_ We hope to see you again._,_ Is service included._,_ Yes,sir,its included._,_ Can

10、 I have the bill please?_,_ Here you are.,weve corrected the mistake._,_ Oh,I am sorry,sir.Ill check that for you._,Activity,3.Look at the following chart and try to answer.看圖表答復(fù)以下問題。,Single Double Single,Brandy.$7.00$13.50 Fruit juice.$4.00,Whisky.$6.50$12.00 Tonic water.$2.00,Gin .$6.00$12.00 Coke

11、 .$2.00,Vodka.$6.00$12.00 Miner water.$1.00,Rum .$6.00$12.00,Martini.$5.50$10.50,Draught beer$3.00$5.50,Bottle beer$4.00,1.How much are these drinks in hotel where you work?,A martini A Gin A bottle of mineral water A coke A bottle of beer,2.How do guests pay for drinks in the hotel bar?,They pay by Visa/credit card.They pay by check.,They pay by cash.They charge it to their room.,Activity,Thank you！,