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1、2018年1月1389國開電大本科《管理英語4》期末考試試題及答案 一、交際用語(每小題2分，共10分) 1-5題：選擇正確的語句完成下面對話，并將答案序號寫在答題紙上。 1.―Is it possible for you to workout the plan tonight? ―___________________ A.I＇ll do that. B.I think so. C.I＇d love to. [答案]B 2.―How did your meeting go yesterday? ―___________actually， it was really frustrati

2、ng. A.Not so good B.Very good C.Nothing special [答案]A 3.―I think things have been a bit difficult for us the last couple of in on ths. ―___________We＇ve been working hard， but still getting behind. A.You＇re right. B.I＇m afraid. C.I don＇t think so. [答案]A 4.―Will you help me arrange a meeting with Mr.

3、Brown， please? ―___________________ A.No， no way. B.No， I can＇t， C.Sorry I can＇t.I have to finish my project right now. [答案]C 5.―You＇d better not push yourself too hard.You can ask the team and listen. ―___________________ A.You are right. B.No， we can＇t do that. C.I think it will kill our time. [答案

4、]A 二、詞匯與結(jié)構(gòu)(每小題2分，共30分) 6-20題：閱讀下面的句子，從 三個選項中選出一個能填入空白處的正確選項，并將答案序號寫在答題紙上。 6._________his anger the employees called him Mr.Thunder， but they loved him. A.Due to B.In spite of C.Because [答案]A 7._________ CEOs spend planning， the more profitable their companies are， A.The more time B.If more C.The le

5、ss time [答案]A 8.In today’s environment，_________people are often burned out， it＇s important for employees to have a personal connection with you and the work you believe in. A.when B.where C.while [答案]B 9._________clearly communicate with and actively listen to employees is essential to improve thei

6、r performance. A.Be able to B.Being able C.Being able to [答案]C 10.I believe that I have a lot to contribute_________a team environment， and am comfortable in both leadership and player roles. A.to B.with C.for [答案]A 11.Compared_________English， Chinese is generally believed to be more difficult to l

7、earn. A.with B.from C.against [答案]A 12._________the importance of English， we should put more effort into it and try to learn it well. A.Gave B.Giving C.Given [答案]C 13.He will write to me as soon a she_________home. A.will have returned B.returns C.will return [答案]B 14.Linda walked at the head，_____

8、____by her colleagues. A.followed B.following C.to follow [答案]A 15.After days of investigation， the police were _________reality. A.attempting B.approving C.approaching [答案]C 16.I think the primary_________factor is there＇s been so much absence lately. A.contributing B.causing C.affecting [答案]A 17.A

9、n agreement was reached on the_________of mutual respect and mutual interest. A.basic B.base C.basis [答案]C 18.Please ask the solicitor what his_________would be to take the case to court. A.fare B.fee C.salary [答案]B 19.All the_________guests are seated in the front row， A.distinguishing B.extinguish

10、ing C.distinguished [答案]C 20.Learning new things has always been a great_________for me. A.motivator B.motivate C.motivation [答案]A 三、閱讀理解(每小題4分，共40分) 21-25題：閱讀下列短文，從A、B、C三個選項中選出一個正確答案，并將答案序號寫在答題紙上。 Passage 1 The meaning of“communication”goes a lot deeper than people often think.Communication is abo

11、ut conceiving， sending， receiving， and interpreting messages as well as confirming reception of these messages.A failure at any point in this chain can result in ineffective communication. Ineffective communication can be disastrous.There is a famous story of a British Army Commander who sent the me

12、ssage“Send reinforcements， we＇re going to advance.”back to his Command Center， through along chain of subordinates.When the message finally reached the Command Center， it had“mutated“to become-“Send three and four-pence， we＇re going to a dance.”The reinforcements never arrived. You can demonstrate t

13、his same principle， albeit on a less dramatic scale， by trying to play Chinese Whispers with more than 20 people.It is highly unlikely the same message you started with will be the one you end with. In a business， there are three main types of communication failure.Each has its own indicative signs.

14、 ●The first type is a known as allocative failure.This occurs when a firm is not gathering enough intelligence about its market or(most often) ， the information is not reaching the right points.The firm will not be allocating resources in step with the shifts in demand.If demand is rising but the fi

15、rm is suffering from allocative communication failure， then stocks will fall and there will be understaffing.If the inverse happens， there will be a surplus of stocks and over staffing. ●The second type is executive failure， where communication to trigger specific events/actions is either late， lack

16、ing or in error.The symptoms of this area general loss of direction in the company or departments， a loss of co-ordination and an increase in complaints from customers as things happen late or not at all. ●The final type is human failure， This occurs when the general culture of a business or the rel

17、ationships between particular individuals or departments do not foster effective communication.This leads to alienated staff， an increase in staff turnover， an increase in absenteeism and general frustration among staff.Creativity， especially that which takes place across departmental boundaries， is

18、 likely to suffer hugely as team synergy slips. 21.Confirming reception of the sent messages means_________. A.the messages are sent to right receivers B.the messages are correctly understood C.the messages are correctly understood by right receivers [答案]C 22.In the famous British Army Commander sto

19、ry， which step probably did NOT go wrong in the communication chain? A.Conceiving. B.Sending. C.Receiving. [答案]A 23.What is Chinese whispers? A.Who whispers in Chinese. B.A game to pass message around in a whisper. C.Chinese people who don＇t normally talk very loudly. [答案]B 24.Allocative failure doe

20、s NOT happen when_________. A.the right information goes to the right place B.a company gathers false information C.the correct information is not received by the right department or person [答案]A 25.According to the passage， which of the following cases does NOT belong to human failure? A.Decreasing

21、 creativity across departments. B.Inadequate communication between departments. C.Increasing customer complaints. [答案]C 26-30題：請根據(jù)短文內(nèi)容判斷給出的語句是否正確，正確的寫“T”，錯誤的寫“F”，并將答案寫在答題紙上。 Passage 2 When Jack Welch， the Chairman and CEO at General Electric(GE) retired in 2001， he could look back at a very success

22、ful career.He became CEOin1981at the age of 45.At that time， GE had a very complex organizational structure with considerably bureaucratic rules. One of his first changes was to initiate a strategy formulation process with the guideline that each of the businesses should be number lor2in the irrespe

23、ctive areas.If this was not the case， managers had the options of fixing the problem， selling their particular business，or closing it.In an effort to streamline the organization， Welch removed the sector level and eliminated thousands of salaried and hourly employee positions. The restructuring was

24、followed by changing the organizational culture and the managerial styles of GE＇s managers.One such program was the Work-Out(群策群力) . Groups of managers were assembled to share their views openly in three-day sessions.At the beginning of the meetings， the superior presented the challenges for his or

25、her organizational unit.Then the superior had to leave， requesting the groups to find solutions to the problems.Facilitators(會議主持人) helped these discussions.On the last day， the superior was presented with proposed solutions.He or she then had three choices：to accept the proposal， not to accept it，

26、or to collect more information.This process put great pressure on the superior to make decisions. Another program to improve effectiveness and efficiency was Best Practices.The aim was to learn from other companies how they obtained customer satisfaction， how they related to their suppliers， and in

27、what ways they developed new products.This helped the GE people to focus on the processes in their operations that would improve the company＇s performance. Jack Welch was personally involved in developing managers at GE＇s training center in Crotonville.Leaders， Welch suggested， are not only those wh

28、o achieve results but also those who share the values of the company. 26.Jack Welch retired at the age of 65. [答案]T 27.Jack Welch insisted that each of the businesses should beat least number 3in their respective area. [答案]F 28.If the business could not meet Welch＇s change requirements， its manager

29、had 3 choices. [答案]T 29.The restructuring went before changing the organizational culture and the managerial styles of GE＇s managers. [答案]T 30.The Work Outlasted a week. [答案]F 四、寫作（共 20 分） 31.根據(jù)要求寫作文。 Write at least 100 words about an event caused by different understandings of the workplace culture.You may need to include the 5Ws and 1He elements.