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1、 Survey Report on Haoyuan Restaurant of Qingdao University Abstract This paper expands the students attitudes to Haoyuan Restaurant. We make a questionnaire to help us find out the answer. The questionnaire is designed from several aspects and we draw a chart based on the data we gathered. We

2、 find out that most students are unsatisfied with the restaurant and list some advices from the respondents through our analysis. At the end of the article we give some methods to improve the canteen. Keywords: Haoyuan Restaurant; Survey Report; Variety ; Quality of Food

3、 Table of Contents 1 Introduction 1 2 Body 1 2.1.1 The Questionnaire 1 2.1.2 The Sample 1 2.2 Analysis and Results 2 2.2.2 The Second Part 2 2.2.3 The third Part 4 3 Conclusion 6 4 Recommendations 6 Acknowledgement 7 Appendix 1 8 Appendix 2 9 Appendix 3 11 Appendix 4 12 Appendix

4、5 13 Appendix 6 15 Appendix 7 16 2 Survey Report on Haoyuan Restaurant of Qingdao University 1 Introduction This survey was built on the work of our group members from October 21st to November 25th.The purpose of the survey was to discover the st

5、udents’ attitudes to our Haoyuan Restaurant. The survey was conducted by means of a questionnaire which included three parts. The first part of the questionnaire tells us how frequent the students eat in the canteen . From the second section we can find out whether students are satisfied with the Ha

6、oyuan Restaurant including the food quality,the service quality and the dining environment. In the last part, we discuss some methods to improve our canteen. Sixty respondents participated in the survey thus we regarded it as credible. 2 Body 2.1 Survey Methodology We believe that people’s

7、attitudes to the restaurant directly affect the frequency people eat there. Further more, the restaurant’s quality of the food, service and the environment determines people’s attitudes to it. As we all know, the food quality includes the taste, price, variety and quantity. Based on the method above

8、, we design our questionnaire. 2.1.1 The Questionnaire The questionnaire is constituted by three parts which are related to each other. You will see the questionnaire in appendix1. The first part includes question one which is about the frequency students eat in the restaurant. Questi

9、on two to question seven belong to the second part. From this part, we can conclude whether students are satisfied with the canteen, which is the main purpose of this survey. The last part is made up by the last four questions including three closed questions and one open question. 2.1.2 The

10、Sample More than 80% students eat in the canteen less than two times. Most students are not satisfied with the Haoyuan Restaurant, that’s to say students are unsatisfied not only with it’s food but also with it’s service and environment . About 70% students want to set up a separate cooking w

11、indow and 3% of them think it is not necessary. 40% students think nothing appeals to them while 20% loves the noodles and 20% loves the combo. In the question “What’s the limitation of Haoyuan Restaurant compared with the snacks”, a number of students suppose they can’t stand it’s less varieties an

12、d less taste. At last, 28% people hope that the food of the restaurant can be varied and about 10% people want the food to be cheaper, more delicious and the environment to be cleaner. At the same time, about 13% students care about the quantity and the number of windows. 2.2 Analysis and Resu

13、lts As we have said above that there are three parts in the questionnaire, we will analysis the data separately. 2.2.1 The First Part Look at chart 1 as follows. Chart 1 Average percentage of students eating in the Restaurant each meal Average percentage of students eating in the Restaurant

14、 each meal Weight times headcount percentage 0.5 less than once 11 18.33% 1 once 20 33.33% 2 twice 23 38.33% 3 three times 6 10.00% The final result 49.72% We can see that there are four cases: less than once, once, twice and three times.We assign a weight to each of the

15、m to get the average percentage of the students eating in the restaurant. Multiply the weight and the relevant percentage and then sum up the results together, we can get the total average times students eating in the canteen each day. If we divide the former number by three, the final result is wha

16、t we want to know, the average percentage of students eating in the restaurant each meal. As the chart says, only 49.72% students eat in the canteen. About half of them eat outside and relating department must pay close attention to this situation. 2.2.2 The Second Part In this part, we try to fi

17、nd out how satisfied are students with the canteen. Firstly we get the degree of satisfaction with the food of the canteen considering it’s taste, quantity, variety and price. Secondly we analyze the degree of satisfaction with the restaurant including it’s food, service and environment. Look at

18、chart 2 as follows. Chart 2 The degree of satisfaction with the food in the restaurant(including the quality,quantity,variety and price) The degree of satisfaction with the food in the restaurant (including the quality,quantity,variety and price) Weight Factors A B C D Grade 0.2

19、 Price 15 37 8 0 1.88 0.2 Quantity 1 5 25 29 1.63 0.2 Variety 1 2 33 24 1.67 0.4 Quality 6 20 29 5 2.45 Final Grade 2.02 As our questionnaire arranged, there are four opinions for each question: very satisfied, satisfied to some degree, unsatisfi

20、ed to some degree and not satisfied at all. When analyze these questions quantitatively we assign each of them a number: four, three, two and one. Multiply the number with the relating proportion of the students choosing this opinion in the whole respondents, we can get the grade of each factor. It

21、’s obvious that all factors aren’t important equally, so we assign a weight to each factor after a long-time discussion as the chart shows. Multiply the weight with the relating grade and the sum them together, we can get the final grade of the food in the canteen. From the calculation, we can see

22、that the final grade of the food is 2.02 and the grades are very low on the whole. The grade of the price is only 1.88, quantity 1.63, variety 1.67 and quality 2.45. It means that most students are not satisfied with the food. Look at chart 3 as follows. Chart 3 The degree of satisfaction with th

23、e restaurant The degree of satisfaction with the restaurant Weight Factors A B C D Grade 0.6 Food 2.02 0.3 Service 2 27 27 4 1.54 0.1 Environment 6 45 9 0 2.65 Final Grade 1.94 We can draw the chart above in the same way. The final grade is 1.9

24、4, lower than the grade of the food. The grade of environment is 2.65 while the grade of service is 1.54. That means the service and environment can’t meet the requirements of students like the food. 2.2.3 The third Part In this part, we arrange fours questions and we would like to discuss them s

25、eparately. They are the necessity of adding a separate cooking window, favourite dishes in the restaurant, shortage of the restaurant compared with the snacks on the road and advices to the restaurant. Now look at chart 4 as follows. Chart 4 The necessity of adding a separate cooking window The n

26、ecessity of adding a separate cooking window Weight Opinions Headcount Percentage 1 Necessary 42 0.70 0 Not necessary 2 0.03 0.5 Dont mind 16 0.27 Final Result 0.83 We can see that 70% students are for the idea to add a separate cooking window and only 3% students

27、 are against it. The rest of the respondents don’t care. We assign each of them a weight: one, zero and zero point five. Using the same method we can get the final result. It means that the necessity of adding a separate cooking window is 0.83 which is very high rate. Most students will be glade if

28、the idea is carried out. Look at chart 5 as follows. Chart 5 Favourite dishes in the restaurant None Noodles and fried rice combo ordinary meal snacks and soy milk Headcount 24 12 13 10 1 Percentage 0.4 0.2 0.22 0.17 0.02 From the chart, what attracts us most is that nearl

29、y half of the students like none of the food in the restaurant. It is really a big failure of the restaurant. Thus it’s very urgent to improve the quality of the food. Look at chart 6 as follows: Chart 6 Shortage of the restaurant compared with the snacks on the road Shortage of the restaurant

30、compared with the snacks on the road Less variety Not tasty Poor location Expensive Small quantity Limited seats Headcount 45 47 14 15 17 21 Percentage 0.28 0.30 0.09 0.09 0.11 0.13 As we all know, many students prefer to eat the snacks on the road rather than have a m

31、eal in the school restaurant. So we arrange this question to find out the shortages of the restaurant compared with the snacks on the road. From the chart above, we can see that 30% students mention the poor quality of the food in the restaurant and 28% students refer to it’s less variety. Also othe

32、r shortages appear such as limiter seats, small quantity, high price and poor location. All shortcomings should be take into account. Look at chart 7 as follows. Chart 7 Advices to the restaurant People give a lot of suggestions because so many students aren’t satisfied with the restaurant an

33、d we all want to improve it. What students care most is the variety of the food because 28% of them mention this. About 10% students want to add quantity, add windows, improve the environment, lower the price and improve the taste of the meal. We can draw the conclusion that most students agree to

34、add a separate cooking window and don’t like any of the dishes in the restaurant. What most of them deem is that the restaurant is not as good as the snacks on the road in the aspect of the quality and variety of the food. So they want the relevant department to do something to improve the the types

35、 and quality of the food. At the same time, better environment, larger quantity, more windows and lower price are required, too. 3 Conclusion The survey shows that most students are not satisfied with the Haoyuan Restaurant. It was consisted with what we often heard. Only 50% students go to th

36、e restaurant everyday. Most students are not satisfied with the restaurant because the restaurant gets only 2 points while the full mark is 4 points. And what’s sad is that 40% students don’t like any meals of the restaurant . 83.3% students think that it is very necessary to open independent cookin

37、g window. And students give many advices to the restaurant. 4 Recommendations Not only the restaurant don’t want to loss customers, but also students don’t like to eat outside. As we all know, the food on the road is unclean and unhealthy to some degree and it does bad to students’ health. Thus

38、it’s urgent to improve the quality of the restaurant to satisfy the students. Recommendations are given as follows: Firstly, provide more varied dishes. Nobody wants to eat the same thing everyday, so if there are more choices there will be more customers. Secondly, increase the quantity of each p

39、ortion. Students are so busy and tired everyday because they need to study and do some part-time job. If they aren’t full after eating up the whole portion, they will choice eat outside the next time probably. So add more food for the students and they’ll be more satisfied. Thirdly, add more service

40、 windows. There are so many students while five windows at most. So they have to spend a lot of time standing in a queue to buy food. It is very boring and time-wasted. Also, there are many other advices, such as improve the environment, make the food delicious, lower the price and so on. If the

41、advices are accepted and carried out, we can imagine that the restaurant will be clean and comfortable. Students can choice what to eat from varied and delicious meals and get warm service. At that time, most students eat in the canteen happily and healthily and they don’t need to think hard where t

42、o have next meal any more,which can do good to their study. Acknowledgement We would like to express our gratitude to all those who helped us during the writing of this thesis. We gratefully acknowledge the help of our teacher, Mr. Guo Linxiang, who has offered us valuable suggestions in the

43、academic studies. In the preparation of the thesis he has spent much time teaching us grammar and provided us with inspiring advices. Without his patient instruction, insightful criticism and expert guidance, the completion of this thesis would not have been possible. We also owe a special debt of

44、 gratitude to all the professors who teaches us, from whose devoted teaching and enlightening lectures we have benefited a lot and academically prepared for the thesis. We would finally like to express our gratitude to our beloved classmates who have always been helping us out of difficulties and

45、supporting without a word of complaint. Appendix 1 Survey on Haoyuan Restaurant Name: Gender: Grade: 1、How many times do you eat in Haoyuan Restaurant every day?( ) A Less than once B Once C twice D Three times

46、 2、In your opinion,the price of the food in Haoyuan Restaurant is ( ) A Expensive B Normal C cheap to some degree D very cheap 3、In your opinion,the quantity of the food in Haoyuan Restaurant is ( ) A abundant B enough C a little less D Specially less 4、In your op

47、inion,the kinds of the food in Haoyuan Restaurant is ( ) A abundant B enough C a little less D Specially less 5、Are you satisfied with the quality of the food in Haoyuan restaurant？( ) A Yes,very much. B Yes,to some degree. C No,to some degree. D No,not at all. 6、Ar

48、e you satisfied with the environment of Haoyuan restaurant？( ) A Yes,very much. B Yes,to some degree. C No,to some degree. D No,not at all. 7、Are you satisfied with the service quality of the workers in Haoyuan restaurant？( ) A Yes,very much. B Yes,to some degree. C No,to so

49、me degree. D No,not at all. 8、Is it necessary to set up a separate cooking window in Haoyuan Restaurant?( ) A Yes,it is. B No,it isn’t. C I don not care 9、Which kind of the meals do you like most in Haoyuan restaurant?( ) A None B The noodles and fried rice on th

50、e second floor C The combo on the second floor D Meal on the first floor E snacks and soy milk 10、What’s the limitation of Haoyuan Restaurant compared with the snacks on the road？( ) A Less varieties B Less taste and less delicious C Not convenient D more expensive E Quantity is smaller F less seats 11、Please give some advices to Haoyuan restaurant: 8