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1、2021國家開放大學(xué)電大?？啤豆芾碛⒄Z2》期末試題及答案（試卷號：3938） 盜傳必究 一、交際用諸（共計(jì)2分.每小?2分） 1-5 ■:選擇正確的語句完成下面對話,笄將簽案序號寫在答慧舐上. 1. —Good morning 1 Sunshine Community Center! Miy 1 help you? A. Id like to book one air tickcL R Km ghd to tntroducr mynelf to yenu C> 1 need a plumber to repair the water pipe in my kitcheru 2.

2、— Howes your mother doing? A. She 13 very well K Shr is very kind. C She is doing shopping now. 3. — —My name is Helen, and I was bom in I960. My major was elec tri cal engineering. A- Tell me your name, please. & Tell me a little bit about yourself* please. C. Tell me how old you are pleas

3、e 4. —Any suggestions for the project? A? I need your advice on iu B. I advise y6u to put more handji in this projecu C Thanks far your suggesrton9. 4— Hi# Helena Ell have an interview tomorrow. Pm afraid I can^t make it. A. Sure# you can. Take it easy. K Im sorry to hear that. C ThMt,s tdl

4、righu I —. 二.illJC與場構(gòu)（共計(jì)30分?每小Ifl 2分） 6-20H:M）下面的句于，從A.B.C三個(gè)選頊中選出一個(gè)能填入堂白處的正確逸頊?并將答 案序號珊在答H. 6. At the end of the dny you wnnl nil nTtendees your event tn remember thi key meAsage that youfvr iipcnt ■ long time rrinlnrang. A. leave B. to leave G leaving 7. Hr in thh company. A. in ehargr of

5、 隊(duì) in th charffe of C> under the chArgc ol 8. Hinng ? good employ nuy cam much money #ind iimrt? it cn win much more lor the compnny in future. A* what more B- at hit C. however 9. They havr diMurccmrnt the plan of crlcbraling the founding of the rommunity. A. on B- in c / 10. rhe quMlity

6、 of qurntionnaifr will how murh infnrmntion we know from our customerA< A. effect K Meet C. tnke 11. The hcHing aynirm ol our opArtment community service center. A. dlMTUBMlOri G praiwe 12. It i only by agrreinu with thrir view MtUAtion und crnl the cujitonier nway happy. A. (tuMRentinK n |w

7、)n)blc nolutkun Q BiiKtfOted m poftflble wlution 13. The new year id Juki ? A. in corner C? autrndi the earner H. Look I A< Here are the bu corncn. C- Thr but hrrr conir. |!i? Thr rnuBic like thr NinRing A. hrarA C. wound* broke down no 1 mMdr ■ caII to the H compUint point find that y

8、ou will rcnolve the K ? pOAmble wlntion Il around the corner It Herr comen the bum ? bird* It lint ent I6? American younR people would mthcr ndvlcc from strariKcrt* A. |{c( H. getting C- gul 17. Wliour tcxtlwxjk i? Thin? h John It hna hh niime on 原 A- cun11 he K must be C. might bn A.

9、 rclatrd IS. I he uccrnh of our event in to the sponsor. B. ba Bed C. intended 19. The more information you can get* in your Geld A? the more competitive will you be B. you will be the morr competitive C> the more competitive you will be 20. We it very much that youve come to give us a timely

10、 ride. Otherwise we would mi" the imin. A. appreciate R expect G promine 三、閱理解(共計(jì)io分，督小分) 21-25?：閱讀下列短文，從A、B、C三個(gè)遮現(xiàn)中堆出一個(gè)正?答案.并將答案序號寫在答題 紙上. Passage I Angry cuMomcrft tend to aim their disMtis/Action and complaints at staff members. If this happens to you# you should remember that they are actua

11、lly exprexsinR their dissatisfaction about the company nnd not about you an an individuuL But if you wish to be MurccMful in nny buinritAt then you have to Iwn how to handlr Hngry cumomert lAUta brlow nre a few guidelines to help you drvelop your own prronl mrnlrgy (or dcAlmg with Mfigry cuMomefBi

12、Never nrguc buck. You miut stay calm nnd mm to Mnii^iy rhr cuwtomer even in the nioi diHicuh sltUMtionib. It t only by Mrcri” with ihrir virw iwinl and ugrMtinn n po”ibkr solution (tint you will rrwolvr the Aituarion and nrnd the cuMomrr awy huppy. Ue your cy mcm? yew mgiuh. MaUc turc vou n morr th

13、an i k Ry liwtcninK corrfully> you will he able to undcrNtand why the cuntomrr in complairilnK. w thnt Mtm(B Show that you C4iret Um every opportunily to cxprrsn your apology “nd undcrietnnding. You have to uhow that you will 血 rvrrything within your power to try nnd reso

14、lve rhe ituation< I hts exhibition of your concern will win the customer over. There will br o aigntfinint churiKe in their behaviour. Control your linger nnd be patient, l^rarn to relax and calm yourcH. Having pnticncr with your ruAtotncru ind with yourel( will go a Icing WAy in winning over hosti

15、le cuMonicrb< Th. ?bov you r on your wy to iiuccredinR in your aircen 2L An|(ry cuMomcm tend K> aim thrir dikBtirMctlon mid complaints at?

16、 A. r whn accompany them Z2. When m customer hout ruikly m yom you should? A. Argue Uack and protect yourAtlf 11 krep quirt nnd Iravr the cumorncr alone c keep caItti and listen cnrcfully 10 the cuHtorner 23. The underlined sentence in ParaRraph 3 mennn

17、? A. your mouth it no! more important for you than your cuirs K you should listen more thon you peak. c you should talk more thun you litrn- 24. When dealing with nn nngry cu*iomcrt which i NOT tlw right Attiturir? A. Be concerned. K Be pntienu C He /imusrcL 25. Which of the following Htatrm

18、etitK tn true dceordinK to the pnsKAgc? A. When the cu&mm complaint you neednfi limn carefully. K You neednrt say sorry to ihose angry custotiiers. CL You rthould relax yonrMcIf nnd try to undrrHtnnd the nngry cu^omrrfu 26-30tt：iWWSffl文內(nèi)容判斷tft出的Ul句是否正確.正?的寫,錯(cuò)煤的號件,并將答祟 勇在答命蛾上. PnMMgc 2 Cro train

19、ing is 1 raining an employee to do n different part of the orKAnuation1 a work< Trmning wurkrr A to do the task fhnt worker B does and Irmning B ro do A S tawk i cross trftining. Cross iraininK is good for manager!^ because it provides more llrxihility in tnarugmg the workforce to get the job done.

20、On th other hand, vrosn training ha> Home benefits for the employer* ns wdL It letsi them Irarn nrw skilk. rnnke% them more VMlunbk. krep^ them simulated and reduces worker tioredom. Chjsr trnining ran be used in ftlmowt nny ponitiari in alrnoAt nny indujitry. I irriwH I rained some of my derngn en

21、gineers to o Oji field instAlInfion trip nnd get firathttiid knowlr.dgr of how their designs workrdt or didn * t work, in fhr field, ("ashirrt can bv trained to mock nhclvcs and *tockrrs trained to cashier. Thin allows you tu quickly open ftddilionMl rcgifilrr. if the ciiKtumrr queut? gets too long.

22、 As you prrparr cross iraining phnskt yuu need to ronnider borli lhe company bcncfitji nnd the employee benefitsu Cnrclully sclrcr the employees to br cross trained. Some people like to learn new thing、Some are more cumforuhlr to wIihi they know. Don11 decide which employees are ready for n change

23、 based on their nge or prrformiinece 26. Cros^ irfiininK i trninmg an employer fa da a different job in dilkrrnt cumpiny. 27. Crofts training is bcnrAonl not only fur rnnnn^ers hut mIw lar employee!*. 2& Cros^ training can Apply to iilmOAt nny pamtlon wnd Mrng any industry^ 29. Whvn you prepArv

24、cro*> tr/tinirig planat the only coniidcrnlion in the company benrfitn. 30. Yuu enn decide which cmploym tu hr emm troinrd Mcconiing tn their 四.WiftMtiZO分,鳥小614分) ,ll-3S：iW從以下AJkCH個(gè)迭】員中訪出■伐?#,并再答*序號寫在答■峨上? 31. Whrn you *tnrt a jobtyuu mui Mtick to it. a. 一n你沖的r 件rfl,你就也待之以恒. b. 一r你典了一件m他它. c?

25、當(dāng)你開的一件r什的時(shí)候,他us認(rèn)aw. 32. I hr old nyinK "prnrlire rnnkc* perlcci" Applies to interview prcpuration too. A. 古IS“曲不肉口”也也用于招聃? B. ?|話“熟m生巧”時(shí)Mtf城冷備也JMS川的. c. 在一-鬧試在格時(shí)我們常常用w占er M 生巧,?? 33. Wr rnnt ponnibly thr work

26、34. rhe more kmlhar intrrvIcwinK frrh lo you* the le anxiety you will feel with the procvNft< A.你附?tOg熟臥OKU：過程中你的少. H,血試中眄A多.MiAW程中你Ml也也會少. C你賄辱的偵考~點(diǎn)?面試中的麻域就會少一點(diǎn). 35. In cunt mat 1q oihrr countrirn. the U. S h nn national college entrunrr rjum. A"M比兒的國家而言，美1』沒#因家號城. H?勺11 flkM/ttffl比.美大■人律營場.

27、 G 和比ttXftk 試題答案及評分標(biāo)準(zhǔn) （僅供參考） 一、交作用8!（共計(jì)10分.每小超2分） 】一5刪：逸擇正編的18句完成下面對話.井將答案序號肓在答fit紙上. LC 2. A 3. B 4. B S. A 二?切近與站構(gòu)（共計(jì)3。分,每小雁2分） 6-20n：it下面的句于,從AJkC三個(gè)逸項(xiàng)中選出一個(gè)能境入空白處的正Mj&IR.并將答 案序號可在答■蛾上? 6.C 7. A 8. C 9-A 10. B ll.H 12. A 13. B 14. B 15.C 16-A 1?>B 1. A 19. C 20. A 三、閱讀理解（共計(jì)40分.舒小JS 4分） 21-25 ■:閱讀下列短文.從A、8.C三個(gè)選項(xiàng)中選出一個(gè)正攜答案，并將答案序號寫在答禽 紙上。 Passage 1 21. A 22. C 23. B 24. C 25. C 26-30 據(jù)短文內(nèi)容判斷綸出的iS句是否正確.正確的寫“丁”,錯(cuò)誤的寫,并將答案 寫在答Hffio Passage 2 26. F 27. T 28. T 29. F 30. F 四、翻譯（共計(jì)20分.<5小H 4分） 31-35：謂從以下A.B.C三個(gè)選項(xiàng)中選出最佳峪骨，并將答案序號寫在答U抵上。 31. A 32. B 33. A 34? A 35. B