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BasicSkillsandTechniquesforTalkingtoPeopleinBusinessSituationsTheemphasisthroughoutisonencouragingstudentstoconsiderandre evaluatethesocialfunctionsofEnglish Inbusiness thisisparticularlyimportant asstudentsmaybedealingwithallkindsofpeopleinEnglish Yourfirstimpressiononthemthewayyoubehavefunctionsfundamentallyinyourcareer Unit1Facetoface Objectives Thisunitdealswithcommunicationskillsinbusinessworld includingskillsofgreeting askingquestions andskillsabouthowtobuildupgoodrelationship Focus GivingyourvisitorsagoodimpressionNationalitiesTalkingaboutyourenjoymentaboutyourwork 1 1FirstImpressions ADiscussionlookatthepictures describethepeopleanddiscussthequestions whatimpressiondoeseachpersongive Whichpersonseemsthemostwelcoming short curlylong wavyshoulderlength blondhair greybrown reddark black dyed straight long large flat greeknose hawknose brown grey blue large deep set dark eyes nose hair face oval round square long wrinkled freckled redcheeked narrowmouth thinlips Describingpeople B Findingmorevocabularyofdescribingpeople hospitable enthusiastic polite talkative kind generous alert friendly confident calm honest skillful sophisticated helpful intelligent nice optimistic punctual practical amicable cordial reliable etc indifferent sleepy lazy clumsy stupid prejudiced inefficient nasty unhelpful off hand rude pessimistic detached in cooperative self centered selfish conservative hostile inactive tricky etc IntroductionsandGreetings I dliketointroducemyself I dliketointroduceto Letmeintroducemyself Letmeintroduceto MayIintroducemyself MayIintroduceyouto Mr Haveyoutwometbefore I dlikeyoutomeet Doyouknow Formalwaysofgreetingatfirstmeeting Howdoyoudo Pleasedtomeetyou Gladtoknowyou Nicetomeetyou Informalwaysofgreetingatfirstmeeting Goodafternoon Hello Hi Waysofgreetingbetweenacquaintances Hello Hi GoodafternoonHowareyou Howiseverything withyou Howarethings withyou Howareyoudoing gettingon along 4 WhatcanyousayconcerningSmalltalks a I vebeenlookingforwardtomeetingyou b Itmustbeacoupleofyearssincewelastmet c whendidyouactuallyarrive d Didyouhaveagoodjourney e Canyoutellmesomethingaboutyourhometown f Doyoulikeplayingfootball g WhatdoyouthinkofGuangzhou weather h Howisyourfamily i Doyouneedanyhelp j Whereareyoustaying k Isthisyourfirstvisitto l WheredoyoucomefrominArgentina m Whereaboutdoyoucomefromin n Howiswertherinyourcity o Doyouplayanysports p Whatdoyouusuallydoonweekends q Whatkindoffooddoyoulike 1 2It sasmallworld Nigeria kenya southAfrica Egypt Tunisia Algeria Morocco Ghana Japan Korea China Indonesia Cambodia Malaysia Thailand India Pakistan Syria SaudiArabia Kuwait Lebanon Egypt AbuDhabi Iraq Brazil Argentina Venezuela Chile Peru Uruguay Guyana Colombia France Germany Italy Holland Belgium Luxembourg UK Denmark Ireland Greece Spain Portugal Austria Sweden Finland Malta Cyprus Poland Hungary Czech Slovak Slovenia Estonia Latvia Lithuania Romania Bulgaria Switzerland Russia Yugoslavia Monaco Iceland Vatican Turkey Whatisnon verbalcommunication Whatistheproperwayofshakinghandswithdifferentpersons Whatdoesalittlehumordemonstrate Whatjudgmentsdowemakeonnonverbalmessages 1 3Whatdoyouenjoyaboutyourwork Arelatedvocabularyaccountantday to daytackleajobdeadlinesfinancebusinessdevelopmentresponsibilitiesgeneratecomputersystemstrouble shootingback uploosecablesolveproblemshecticbeconfrontedwithproblemsencounterproblemsresolveproblemshands onprogrammingapplicationsenvironmentambitiousprospectsledger Listentothefourpeopletalkingabouttherework Completethenotes 1 IanMcShane IanMcShaneisanaccountantHeisresponsiblefor day to dayaccountingHeenjoys 1Differentjobs2Deadlines3DealingwithfinanceHedoesn tenjoy Beingdifficultwithpeopletogetmoneyoutofthem 2 LesleyTrigg LesleyTriggisanadministratorHerresponsibilitiesare 1Correspondence2Arrangingmeetings3OrganizingtravelSheenjoys ThepeoplesheworkswithShedoesn tenjoy Notbeingbusy Shehastowaitforpeopletogeneratework 3 PatrickVerdon PatrickVerdonisasystemsadministrator thisisatrouble shootingkindofjob Hisresponsibilitiesinclude 1backupofdata2Installationofmachines operatingsystemandthesoftwareproduct HeenjoysthechallengeHedoesn tenjoy 1doingroutineback ups2Workinglate 4 PaulLockwood PaulLockwoodisatrainingofficerHeprovidestrainingcoursesforcustomersandagents Heenjoys 1Directcontact2Directknowledge3StimulatingenvironmentHedoesn tenjoy Notbeingabletodohands onprogramming Heonlyshowspeoplehowtodoit JobResponsibilities ofapersonnelstaff ofanaccountant ofasecretary dealwithrelationshipsbetween managementandworkforce recruitnewstaff interviewapplicants promotestaff trainstaff fire retire budget accounting dealwithfinancialmatters make receivetelephonecalls make takenotes minutes messages dealswithfiles correspondence writememos reports workatcomputerwordprocess receiveguests visitors arrangemeetings theirvenuesetc makeappointments 1 3Whatdoyouenjoyaboutyourwork ofasalesman ofaresearchman ofamanager marketingpromotion introduceproducts demonstrateproducts complimentarypresent persuadecustomers launchcampaign advertisement bargainaboutprice offerdiscount design marketresearch productresearch experiment technology packaging focusedcustomer makedecision plan handledifficultsituations dealwithproblemsandcomplaints signcontracts attendconferences negotiation organization JobResponsibilities 1 4It snotjustwhatyousay 英美人姓名英美人姓名的排列是名在前姓在后 如JohnWilson譯為約翰維爾遜 John是名 Wilson是姓 又如EdwardAdamDavis譯為愛(ài)德華 亞當(dāng) 戴維斯 Edward是教名 Adam是本人名 Davis為姓 也有的人把母姓或與家庭關(guān)系密切者的姓作為第二個(gè)名字 在西方 還有人沿襲用父名或父輩名 在名后綴以小 Junior 或羅馬數(shù)字以示區(qū)別 如JohnWilson Junior 譯為小約翰維廉 GeorgeSmith 譯為喬治 史密斯第三 婦女的姓名 在結(jié)婚前都有自己的姓名 結(jié)婚后一般是自己的名加丈夫的姓 如瑪麗 懷特 MarieWhite 女士與約翰 戴維斯 JohnDavis 先生結(jié)婚 婚后女方姓名為瑪麗 戴維斯 MarieDavis 書(shū)寫(xiě)時(shí)常把名字縮寫(xiě)為一個(gè)字頭 但姓不能縮寫(xiě) 如G W Thomson D C Sullivan等 口頭稱(chēng)呼一般稱(chēng)姓 如 懷特先生 史密斯先生 正式場(chǎng)合一般要全稱(chēng) 但關(guān)系密切的常稱(chēng)本人名 家里人 親友之間除稱(chēng)本人名外 還常用昵稱(chēng) 愛(ài)稱(chēng) 以英文為本國(guó)文字的國(guó)家 姓名組成稱(chēng)呼基本與英 美人一樣 法國(guó)人姓名法國(guó)人姓名也是名在前姓在后 一般由二節(jié)或三節(jié)組成 前一 二節(jié)為個(gè)人名 最后一節(jié)為姓 有時(shí)姓名可達(dá)四 五節(jié) 多是教名和由長(zhǎng)輩起的名字 但現(xiàn)在長(zhǎng)名字越來(lái)越少 如 HenriReneAlbertGuydeMaupassant譯為 亨利 勒內(nèi) 阿貝爾 居伊 德 莫泊桑 一般簡(jiǎn)稱(chēng)GuydeMaupassant居伊 德 莫泊桑 西班牙人和葡萄牙人姓名西班牙人姓名常有三 四節(jié) 前一 二節(jié)為本人名字 倒數(shù)第二節(jié)為父姓 最后一節(jié)為母姓 一般以父姓為自己的姓 但少數(shù)人也有用母姓為本人的姓 如 DiegoRodrigueezdeSilvayVelasquez譯為迭戈 羅德里格斯 德席爾瓦 貝拉斯克斯 de是介詞 Silva是父姓 y是連接詞 和 Velasquez是母姓 已結(jié)婚婦女常把母姓去掉而加上丈夫的姓 葡萄牙人姓名也多由三 四節(jié)組成 前一 二節(jié)是個(gè)人名字 接著是母姓 最后為父姓 簡(jiǎn)稱(chēng)時(shí)個(gè)人名一般加父姓 俄羅斯人和匈牙利人姓名俄羅斯人姓名一般由三節(jié)組成 如伊萬(wàn) 伊萬(wàn)諾維奇 伊萬(wàn)諾夫 伊萬(wàn)為本人名字 伊萬(wàn)諾維奇為父名 意為伊萬(wàn)之子 伊萬(wàn)諾夫?yàn)樾?婦女姓名多以娃 婭結(jié)尾 婦女婚前用父親的姓 婚后多用丈夫的姓 但本人名字和父名不變 如尼娜 伊萬(wàn)諾夫娜 伊萬(wàn)諾娃 尼娜為本人名 伊萬(wàn)諾夫娜為父名 伊萬(wàn)諾娃為父姓 匈牙利人的姓名 排列與我國(guó)人名相似 姓在前名在后 都由兩節(jié)組成 如納吉 山多爾 NagySandor 簡(jiǎn)稱(chēng)納吉 有的婦女結(jié)婚后改用丈夫的姓名 只是在丈夫姓名后再加詞尾 ne 譯為 妮 是夫人的意思 姓名連用時(shí)加在名字之后 只用姓時(shí)加在姓之后 如瓦什 伊斯特萬(wàn)妮 Vass 或瓦什妮 是瓦什 伊斯特萬(wàn)的夫人 婦女也可保留自己的姓和名 日本人姓名順序與我國(guó)相同 即姓前名后 但姓名字?jǐn)?shù)常常比我漢族姓名字?jǐn)?shù)多 最常見(jiàn)的由四字組成 如 小坂正雄 吉田正一 福田英夫等 前二字為姓 后二字為名 但又由于姓與名的字?jǐn)?shù)并不固定 二者往往不易區(qū)分 因而事先一定要向來(lái)訪(fǎng)者了解清楚 在正式場(chǎng)合中應(yīng)把姓與名分開(kāi)書(shū)寫(xiě) 如 二階堂進(jìn) 藤田茂 等 一般口頭都稱(chēng)呼姓 正式場(chǎng)合稱(chēng)全名 日本人姓名常用漢字書(shū)寫(xiě) 但讀音則完全不同 緬甸人姓名緬甸人僅有名而無(wú)姓 我們常見(jiàn)緬甸人名前的 吳 不是姓而是一種尊稱(chēng) 意為 先生 常用的尊稱(chēng)還有 杜 是對(duì)女子的尊稱(chēng) 意為 女士 貌 意為 弟弟 瑪 意為 姐妹 哥 意為 兄長(zhǎng) 波 意為 軍官 塞耶 意為 老師 道達(dá) 是英語(yǔ)Dr 的譯音即 博士 德欽 意為 主人 耶博 意為 同志 等 1 4It snotjustwhatyousay WhatdoyouknowabouttheeffectsoftheBtellingaboutonP13 Talkaboutitinpairs 2 Nonverbalcommunicationmakesgreatdifferencesaswellasverbalcommunication Haveyouanyexamples 5 Howmuchdoyouknowaboutnonverbalcommunication 3 Do2inA 4 DoCinBinpairsorgroupsoffour payattentiontoculturaldifferences Nounifiedkeysforreference Communicationfacetoface attentiontointhefirstmeetingwithbusinesspartner avoidanceofmisunderstandingincommunicatingwithbusinesspartners methods differentformsofcommunication Non verbalphysicalappearancefacialexpressionsWearingapparelPosture gestureeyecontact touchspaceanddistancePunctuality Silenceodour eyecontactsummarizingparaphrasingechoingspeakingslowlyenunciatingavoidingidiomsbodylanguagedoublecheckingusingvisualaidslisteningattentively Verbal GreetIntroduceKnowmannersandcustomsTone voiceSmalltalk faxesletterse mailsphonecallsmemosnotes Vocabulary embarkon employmentinterview importanceofagoodimpression payattentionto physicalappearance shower inthemirror trimthemoustache shavethebeardwithrazor lotion besplashed smellasgoodas mutter doanythingforajob freshlyironedshirt suitandtie shinedshoes briefcase preciselyeightfifteen knockslightlyat smile motionsb intotheroom walkover offerone shand gripfirmly signofself confidence releaseone shand sit beabouttobegin nonverbalsituationbeforeaninterviewforajob Trytoimagineaninterviewbyapersonwithouthisutteringanywordsbyusingtheaboverelatedvocabulary 1 5Developingrelationships Thissectionlooksatthewayarelationshipchanges generallybecomingmorefriendlyastimegoeson Wealsoconsiderthedifferentwaysoftalkingtodifferentkindsofpeople dependingonyourrelationship Particularlyimportantinthissectionis smalltalk talkingaboutthingsthatarenotconnectedwithbusiness AListeningListentothefiveconversationsanddecidetheirrelationship TonyandBobhaveacordial informalrelationship TonyisanoverseassalesrepandBobistheExportSalesManager They retalkingaboutproblemsTonyencounteredonavisittoaclientinCopenhagen 1 2 Mr AllenisveryfriendlyandinformalbutissuperiortoBarryandSusanna whoarenewtothecompany Mr Allenisprobablyofficemanagerandtheothertwoareclericalstaff Mr Allenisexplainingwhoiswhointheoffice 3 Mr GreenbehavesverymuchasMartin sboss heisquiteauthoritarian Mr GreenisprobablythetransportmanagerandMartinisadriver TheyaretalkingaboutMartincollectingsomeoneattheairport 4 GeoffismoreexperiencedandprobablyseniortoMandy Theyhaveaninformalrelationship Theyareprobablycommercialartistsordesigners She saskinghimtoevaluatesomeworkshehasdone 5 TonyisjuniortoMrs Lang sheishisbossandtheyhaveafairlyformalrelationship Wecan ttellwhattheirjobsare TheyaretalkingaboutTonyhavingtimeoffonFriday BDiscussion Theissueofwhattopicsaresuitablewhentalkingtostrangers particularlyiftheyareclientswhomyoumustimpress ratherthanembarrass isquitecomplex andratherpersonal Clearlytherearenohard and fastrulesaboutthis butprobablypoliticsandreligionareno goareas andyourownfamilymightbeatoopersonaltopictotalkaboutatthestartofthemeeting Amongtheothertopicsmightbe holidays travel publictransport sports entertainment weather hobby commoninterestsandanyotherinterestsyouandtheotherpersonhaveincommon Sum up Inthisunit welearnt HowtomakethegoodfirstimpressionHowtomakeself introductionandstart smalltalk SomeinformationaboutnationalitiesHowtotalkaboutyourwork