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1、2021年7月1389國開電大本科《管理英語4》期末考試試題及答案 一、交際用語（每小題2分，共10分） 1-5題：選擇正確的語句完成下面對話，并將答案序號寫在答題紙上。 1. —Is it possible for you to workout the plan tonight? A. I think so. B. r 11 do that. C. r d love to. ［答案］A 2. —Don，t forget to come to our party this weekend! A. Not at all. B. You are welcome. C. Sur

2、e. See you. ［答案］c 3. —We could let some of the staff work from home. ? — That's a good idea. A. Do you have any good ideas B. What do you think of it C. Is there anything else ［答案］B 4. —How did your meeting go yesterday? — actually, it was really frustrating. A. Very good B. Not so good

3、 C. Nothing special ［答案］B 5. —Will you go on a picnic with us tomorrow? A. Yes, but r 11 have English classes B. Sorry, I have an appointment with Dr. Brown C. r m afraid I have no idea ［答案］C 二、詞匯與結(jié)構(gòu)（每小題2分，共30分） 6-20題：閱讀下面的句子，從 三個選項中選出一個能填入空白處的正確選項，并將答案序號寫在答題 紙上。 6. Compared English, Chine

4、se is generally believed to be more difficult to learn. A. with B. from C. against ［答案］A 7. clearly communicate with and actively listen to employees is essential to improve their performance. A. Be able to B. Being able C. Being able to ［答案］c 8. When the message finally reached the Com

5、mand Center, it "mutated” to become 一 "Send three and four-pence, we're going to a dance." A. was B. had C. have ［答案］B 9. managers spend most of their time in face-to-face contact with others, but they spend much of it obtaining and sharing information. A. Not only B. Do not only C. Not

6、only do ［答案］B 10. AT&T found that employees with better planning and decision-making skills were to be promoted into management jobs. A. more like B. more likely C. more unlikely ［答案］B 11. Without his assistance, I the research last month. A. would not have completed B. could not finish C

7、. should not finish ［答案］A 12. They have come to the conclusion this winter will be even colder than before. A. that B. for C. which ［答案］A 13. My leather shoes cost me the last pairs I bought. A. three times as B. three time as C. three times as much as ［答案］c 14. After days of investigati

8、on, the police were reality. A. looking into B. approaching C. finding ［答案］B 15. All the guests are seated in the front row. A. distinguishing B. extinguishing C. distinguished ［答案］c 16. How do we expect to compete with a company that has such a huge and huge resources? A. reduction B.

9、recommendation C. reputation ［答案］c 17. I think the primary factor is there5 s been so much absence lately. A. contributing B. causing C. affecting ［答案］A 18. You have a lot of creative thoughts and your enthusiam work projects is very much appreciated. A. regarded with B. regarding with C

10、. regarding ［答案］c 19. All the team members tried their best. We lost the game, . A. however B. therefore C. since ［答案］A 20. The workmen want to the number of working hours and to increase pay. A. delete B. decrease C. depress ［答案］B 三、閱讀理解（每小題4分，共40分） 21-25題：閱讀下列短文，從A、B、C三個選項中選出一個正確答案，并將

11、答案序號寫在答題紙上。 Passage 1 If there's one word that captures the essence of what is occurring in the world today, it's “change. ” Downsizing, reorganizing, and cutting costs, are now the norm for survival. No industry is exempt. Even the most conservative institutions are undergoing significant chang

12、e just to survive. Change management has always been an issue of debate amongst scholars： how can employers create suitable conditions for a successful change process? And what can employees do to get through it? Tips for dealing with change in the workplace. ?Make yourself aware that change h

13、appens： it happens in personal life, it happens in your professional life. You can not live in the past, so denying that change could occur only makes things more complicated for you. ? Stay alert in the workplace： know what is happening around you. When you come across clues that hint change is

14、 on the way, acknowledge them! ?Maintain open communication channels： Don't lay back and expect things to pass you by smoothly. You need to get acquainted with the occurring changes. Seek more details from your management and peers to for man accurate understanding of the matter. Be transparent a

15、nd honest about your fears： dealing with the unknown is often resented and daunting. Make the picture as clear as you can. ? Assess yourself : Changeisatimewhenone，sconfidenceaboutone，sskillsand capabilities gets shaky. Recognize your strengths and where you could bring them into play. At the sa

16、me time,stay aware of your developmental areas and work on improving those. ? Don't be stiff： It will make the change process much harder if you are rigid. Be flexible enough to look at the different angles of the change and see where you could apply your “existing” skills and knowledge, and wha

17、t news skills you need to acquire. ? Stay optimistic: KeepapositiveattitudeanddonJ tletyourselfdrowninuncertainty. Involve yourself in the new process； locate yourself properly in the new scenario. Adjust! “You can't get to the top of Everest by jumping up the mountain. You get to the mountaintop

18、 by taking incremental steps. Step by step, you get to the goalv , says Robin Sharma, one of the world's most-sought-after leadership and personal success experts. 21. Enterprises carryout downsizing, reorganizing and cutting costs in order to . A. survive B. cut down on the number of workers

19、C. reshuffle the organization ［答案］A 22. “No industry is exemptn means . A. No industry is an example B. No industry is an exception C. Not every industry can be exempted ［答案］B 23. The following questions are often discussed among scholars EXCEPT ? A. How can bosses create favorable condition

20、s for change B. How can productivity be increased C. What can workers do to get through change ［答案］B 24. How many suggestions does the author put forward? A. 4 B. 5 C. 6 ［答案］c 25. From the passage, we know that Robin Sharma is . A. an expert on leadership, and personal success B. a great

21、 leader C. someone who likes to play the game of Hide and Seek ［答案］A 26-30題：請根據(jù)短文內(nèi)容判斷給出的語句是否正確，正確的寫“T” ,錯誤的寫,并將答案寫在 答題紙上。 Passage 2 When you think of team building, do you immediately picture your group off at a resort playing games or hanging from ropes? Traditionally, many organizations app

22、roach team building in this way but, then, they wonder why that wonderful sense of teamwork that has been displayed at the retreat or the seminar fails to impact long-term beliefs and actions back at work. r m not averse to retreats, planning sessions, seminars and team building activities~in fa

23、ct I lead them-but they have to form part of a much larger teamwork effort. You will not build teamwork by “retreating” as a group for a couple of days each year, instead you need to think of team building as something you do every single day. Form teams to solve real work issues and to improve r

24、eal work processes.Provide training in systematic methods so the team expends its energy on the project, not on trying to workout how to work together as a team to approach the problem. Hold department meetings to review projects and progress, to obtain broad input, and to coordinate shared work

25、 processes.If there is friction between team members, examine the work processes they mutually own-the problem is not usually their personalities； instead, it is often the fact that the team members haven，t agreed on how they will deliver a product or service, or the steps required to get somethi

26、ng done. ?Build fun and shared occasions into the organization, s agenda-hold potluck lunches, take the team to a sporting event, sponsor dinner sat a local restaurant, go hiking or go to an amusement park. Hold a monthly company meeting, sponsor sports teams and encourage cheering team fans. ?

27、Use icebreakers and teamwork exercises at meetings-these help team members get to know each other, share details about each other's lives, and have a laugh together. ? Celebrate team successes publicly. There are many ways you could do this, for instance by buying everyone the same T-shirt or hat

28、, putting team member names in a draw for company merchandise and gift certificates. The only thing limiting you is your imagination. If you do the types of teamwork building listed above, you'11 be amazed at the progress you will make in creating a teamwork culture, a culture that enables indivi

29、duals to contribute more than they ever thought possible-together. 26. Team building event is traditionally related to playing games at resort. ［答案］T 27. The author claims that playing games together is as important as forming teams to solve real work issues and to improve real work processes f

30、or team building. ［答案］F 28. “Retreat" in the first paragraph means withdrawal of troops after a defeat. ［答案］F 29.Ice breaking motivates team members to compete with each other. ［答案］F 30. A good teamwork culture enables individuals to make more efforts together. ［答案］T 四、寫作(共20分) 31 .根據(jù)要求寫作文。

31、 Write a composition with at least 100 words on My Dream Job.Your writing should include the followings. (1) position： customer service representative. (2) ability： communication and customer service skills. (3) reason： an expert in the product line and strong relationships with customers. 備注翻

32、譯： 在“我理想的職業(yè)”上寫一篇至少100字的作文。您的作品應(yīng)包括以下內(nèi)容。 (1) 職位：客服代表。 (2) 能力：溝通和客戶服務(wù)能力。 (3) 原因：產(chǎn)品線專家，與客戶關(guān)系密切。 參考答案： Everyone has an ideal career in mind. My ideal career is to be a qualified customer service representative. First of all, I have multi-dimensional abilities such as active listening, verbal exp

33、ression, and interpersonal skills； Secondly, I am good at having a clear understanding of myself, others, and the situationin the process of communication, clarifying my communication goals, and being good at understanding the thoughts and feelings of others； Third, I have certain professional skills. As a customer service officer, I can send the technology to users after the company1s products are sold, so as to better serve the society.