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《管理英語》2 作業(yè) 年級_________ 專業(yè)__________ 姓名__________ 《管理英語》2 作業(yè) 1 一、交際用語(共計10分，每小題2分) 1~5題：選擇正確的語句完成下列對話，并將答案序號寫在答題紙上。 1. — Do you mind if I record your lecture? — _________________. Go ahead. A. Never mindB. No, you’d better not C. Not at all 2. —Would you like to go to the concert with us? — _________________, but I’ve promised to help Jim with his Chinese. Thank you all the same. A. I hate concerts B. I’ll go with you C. I wish I could 3. — —It might be a good idea to read some simplified books first. A. Have the books been sold out? B. What is about this one? C. What books would you recommend? 4. — Your plan is perfect and I believe that it will be a great success . — ________________ A. Yes, it is. B. Thank you very much. C. I don’t think so. 5. —? — It will take at least two weeks. A. How soon will you finish our annual report B. When will you finish our annual report C. How long have you finished our annual report 二、詞匯與結(jié)構(gòu)（共計30分，每小題2分） 6~20題：閱讀下面的句子，從A、B、C三個選項中選出一個能填入空白處的正確選項，并將答案序號寫在答題紙上。 6. We think that Smith should be told about his ______ condition as soon as possible. A. physic B. physics C. physical 7. He is ________ this company. A．in charge of B．in the charge of C．under the charge of 8. Hiring a good employ may cost much money and time, _______, it can win much more for the company in future. A. what’s more B. at last C. however 9. According to theirfeedback sheets, the participants are all _____with the training. A. satisfied B. satisfying C.satisfactory 10. Are you familiar ______the saying, “it’s not what you know, but who you know”? In event planning, networking is key! A. with B. to C. in 11. － They have disagreementthe plan of celebrating the founding of the community. A. on B. in C. / 12. The quality of questionnaire will_____how much information we know from our customers. A. effect B. affect C. affections 13. The Jiahe Community Service Center is about to ______ service for residents. A. provided B. provide C. providing 14. I’d like to_______ that thestaff memberwho served me didn’t really seem to know what he was doing. A. point out B. point at C. point in 15. I have coffeebreakfast time. A. at B. in C. on 16. The heating system of our apartment broke down so I made a ______ call to the community service center. A. discussion B. complaint C. praise 17. It is only by agreeing with their view point andthat you will resolve the situation and send the customer away happy. A. suggesting a possible solutionB. suggest a possible solution C. suggested a possible solution 18. The new year is just _________. A. in corner B. around the corner C. outside the corner 19. People ______ find useful information from the annual report. A. had to B. dared C. could 20. Look! __________. A. Here are the bus comesB. Here comes the busC. The bus here come 三、閱讀理解（共40分，每小題4分） 21-25題：閱讀下列短文，從A、B、C三個選項中選出一個正確答案，并將答案序號寫在答題紙上。 Passage 1 Stress around interviews is often influenced by our assumptions we make to ourselves about the process. Countering anxiety-provoking thoughts can help to lower levels of anxiety. “I just messed up that answer, and there’s no hope.” One poor answer normally does not knock a candidate out of consideration. An interview is like a test, getting an 85 or 90 might be good enough to get the job. Visualizing success can improve performance and help ease anxiety. Always try imagining positive interactions with your interviewer, particularly in the hours just before your interview. To some extent, relaxation techniques, such as progressive muscle relaxation or breathing exercises, can manage anxiety. If your anxiety around interview is excessive, you might consider seeing a doctor to develop effective countermeasures. 21. often influences the stress around interviews according to the passage? A. Interview process B. Anxiety-provoking thoughts C. Interviewers’ assumptions 22. Does one poor answer in an interview influence a candidate to get a job? A. Yes. B. No. C. Not given. 23. Imagining success help a candidate tolevels of anxiety? A. lower B. raise C. equal 24. How can we reduce our stress around interviews? A. Breathe deeply B. Meet friends C. Have a big meal 25. When should we go to see a doctor according the author? A. When we lose confidence in an interview. B. When we find effective measures against anxiety round interview. C. When we have too much stress around interview. 26~30題：根據(jù)短文內(nèi)容判斷給出的語句是否正確，正確的寫“T”，錯誤的寫“F”，并將答案寫在答題紙上。 Passage 2 Cross training is training an employee to do a different part of the organizations work. Training worker A to do the task that worker B does and training B to do A’s task is cross training. Cross training is good for managers because it provides more flexibility in managing the workforce to get the job done. On the other hand, cross training has some benefits for the employees as well. It lets them learn new skills, makes them more valuable, keeps them stimulated and reduces worker boredom. Cross training can be used in almost any position in almost any industry.I cross trained some of my design engineers to go on field installation trips and get first hand knowledge of how their designs worked, or didn’t work, in the field. Cashiers can be trained to stock shelves and stockers trained to cashier. This allows you to quickly open additional registers if the customer queue gets too long. As you prepare cross training plans, you need to consider both the company benefits and the employee benefits. Carefullyselect the employees to be cross trained. Some people like to learn new things. Some are more comfortable sticking to what they know. Don’t decide which employees are ready for a change based on their age or performance. 26. Cross training is training an employee to do a different job in a different company. 27. Cross training is beneficial not only for managers but also for employees. 28. Cross training can apply to almost any position and almost any industry. 29. Not all employees are suitable to be cross trained. 30. You can decide which employees to be cross trained according to their age. 四、翻譯（每小題4分，共20分） 31~35題：英譯漢，從A、B、C三個選項中選出一個最佳答案，并將答案序號寫在答題紙上。 31. I don’t know why he is late, he might have had an accident. A. 我不知道他為何遲到，可能遇上了事故。 B. 我不知道他為何沒有遲到，很有可能遇上了事故。 C. 我不知道他為何遲到，一定是遇上了事故。 32. Stress around interviews is often influenced by our assumptions we make to ourselves about the process. 1. 來自面試的壓力會影響我們對面試過程的推測。 2. 揣測會影響面試壓力，我們只要關(guān)注過程。 3. 我們自己對面試過程的揣測往往會影響面試壓力。 33.Will yoube involved inopening the new office? A.你會加入新辦公室嗎？ B.你會參與開設(shè)新辦公室的工作嗎？ C.你會被卷入到新辦公室的工作中嗎？ 34. We should present data in tables or charts so that the report may not be boring with facts alone. A. 我們應該用表格或圖表來呈現(xiàn)數(shù)據(jù)以便報告不因為僅有事實而枯燥乏味。 B. 我們應該用表格或圖表來表示數(shù)據(jù)，因此，報告就不會因為僅有事實而枯燥乏味。 C. 我們應該用表格或圖表來呈現(xiàn)數(shù)據(jù)以便報告不厭煩僅有事實。 35. Angry customers tend to aim their dissatisfaction and complaints at staff members. A. 憤怒的顧客往往會把員工當做他們發(fā)泄不滿和抱怨的目標。 B. 憤怒的顧客計劃把對員工的不滿和抱怨當做目標。 C. 憤怒的顧客趨向于把員工的不滿和抱怨當成目標 《管理英語》2 作業(yè) 2 一、交際用語(共計10分，每小題2分) 1~5題：選擇正確的語句完成下列對話，并將答案序號寫在答題紙上。 1. －How’s your mother doing? —_____________________ A. She is very well. B. She is very kind. C. She is doing shopping now. 2 — —MynameisHelen,and Iwasbornin1980.Mymajorwaselectricalengineering. A. Tell me your name, please. B. Tellmealittlebitaboutyourself, please. C. Tell me how old you are, please. 3— Let’s make plan first for our events, shall we? —_____ A. Yes, we do.B. OK, let’s do it.C. I’d like to. 4. — What do you think of your mother’s advice? — A. It doesn’t fit us, actually.B. No, I don’t believe it .C. I don’t believe in her. 5—Would you mind answering some questions about your annual report? 　　 —　 A. Yes, with great pleasure 　　B. No, I’m afraid I can’t make it 　　 C. No, as long as it doesn’t take long 　　 二、詞匯與結(jié)構(gòu)（共計30分，每小題2分） 6~20題：閱讀下面的句子，從A、B、C三個選項中選出一個能填入空白處的正確選項，并將答案序號寫在答題紙上。 6. The enemy has strengthened their ______ position. A. protective B. defensive C. offensive 7. More than 30 people ______ the position. A. applied for B. applied to C. applied in 8. You must ________ the annual certification of employment online within 15 days. A. submit B. omit C. commit 9. Hiring the right employee ________ you ________ a thousand times over in high employee morale. A. pays…off B. take…off C. pays…back 10. He keeps on his focus onmoney. A. make B. made C. making 11. At the end of the day, you want all attendees _____ your event to remember this key message that you’ve spent a long time reinforcing. A. leave B. to leave C. leaving 12. Let’s ______ our plan. A. start B. started C. starting 13. I didn’t do ______ last week. A. nothing B. something C. anything 14. . They have learned about ______ in recent years. A. several hundreds English wordsB. hundreds of English words C. hundred of English words 15. We are under ______ to finish the task within such limited time. A. line B. pressure C. expectation 16. They promisedthe car for us. A. repairing B. repaired C. to repaired 17. When stating problems, we can make a _____ with those from last year. A. comparing B. compare C. comparison 18. When reading the annual report, we should look out ______ the areas where the company did not comply with the regulations. A. at B. for C. on 19. If I _____ you, I _____ more attention to the independent auditors’ report and financial statements in the annual report. 　A. was; shall pay　　　　 　　　　B. am; will pay C. were; would pay 20. — Did the medicine make you feel better? — No. The more,I feel. A. medicine I take; and the worse B. medicine I take; the worse C. I take medicine; worse 三、閱讀理解（共40分，每小題4分） 21-25題：閱讀短文，從A、B、C、D、E五個選項中選出一個正確答案，并將答案序號寫在答題紙上。 Passage 1 Successful and memorable events don’t just happen. Organizing and holding an event takes planning. Whether it’s an anniversary, a sporting event or a retirement party, and no matter how much time you have, your event’s success is in the details. There are some suggestions for you to hold a successful event. Decide upon your target audience. The first thing is you should know who your target audience is. From this all the other decisions will fall into place in terms of format, content, prices, location etc. Make a list of details. When you hold an event, you need to consider everything, from program content, lighting, food serving, transportation to parking and safety. Making a list will ensure you don’t overlook things. Have a clear purpose. When you plan an event, you should clearly define its purpose, because the following decision should support it. Do not clash. Check the calendar. Don’t clash with holidays or popular vacation times. Know your limitations. You should be aware of your weakness such as budget or time. If you decide to hold an event in a week’s time, plan for a more familiar affair. If it’s a big event, prepare several months ahead. If the budget is small, you may have to a lot of do-it-yourself work. 21. Which of the following statement is NOT true according to the passage? A. To know your target audience first helps you plan your event better. B. To check the calendar carefully will avoid time conflict. C. Know the limitation means you should know the audience’s limitation. 1. Which is not the factor of holding a successful event? A.A clear purpose B.A list of details C.A invitation 23. According to the passage, what is the key factor to make your event successful? 1. Leadership. 2. Details. 3. Plenty of planning time. 24. What is the best title for this passage? A. Details- the key to the success of an event. B. Successful and memorable events don’t just happen. C. How to plan successful events. 25. What is the purpose of making list of details? A. Make sure not overlook things B. To follow decisions C. To have a clear purpose 26~30題：根據(jù)短文內(nèi)容判斷給出的語句是否正確，正確的寫“T”，錯誤的寫“F”，并將答案寫在答題紙上。 Passage 2 Feedback from your customers is very important. The more information you have from them, the more competitive you will be in your field. The following techniques will help you know what the customers think of your business. 1. Ask your customers directly and cater to their wishes.Thisis the simplest way to find out what people want from your service or product. When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants, the answers are quite different. 2. Be a customer yourself and find out what your customers experience when they use your service. This is one of the most obvious but underused ways for getting feedback. For example, you can act as one of the customers in a wheelchair, and see how you’re treated. 3. Use a focus group.Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences. 4. Use questionnaires and surveys.This is one of the most well-established feedback techniques. When well-conducted, they usually work well. 5. Encourage your front-line staffto build strong relationships with customers. Your front-line staff are the most resourceful and reliable, as well as the least costly, of your customer feedback sources. Their communication with the customers will become important information for improving customer care. You may deliver the best service in the world. But if it is not what people want, you’re wasting your time. Implement one, two, three or all of the above techniques, and your service and product will improve overnight. 26. Hotel customers and hotel staff think the same about breakfast. 27. A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not. 28. It’s not necessary to know about the customers’ needs and preferences. 29. Questionnaires are useful in getting feedback from customers. 30. Front-line staff have nothing to do with improving customer service. 四、翻譯（每小題4分，共20分） 31~35題：英譯漢，從A、B、C三個選項中選出一個最佳答案，并將答案序號寫在答題紙上。 31. A bad hire not just wastes your time and money, but also impacts the team spirit and company morale. A. 壞雇員不只是會浪費你的時間和金錢，但是也影響隊伍的精神和公司風氣。 B．招聘到不合格的員工即浪費時間和金錢，而且還會影響整個團隊精神和公司士氣。 C. 浪費時間和金錢的招聘是不合格的，而且對公司團隊精神和士氣也會影響。 32. When you start a job, you muststick toit. A.一旦你開始了一件工作，你就得持之以恒。 B. 一旦你開始了一件工作，他就得緊跟著它。 C.當你開始一件工作的時候，他就得認真做。 33 n contrast to other countries, the U. S has no national college entrance exam. A.對比其他國家而言，美國沒有國家考試。 B.與其他國家相比，美國沒有大學入學考試。 C.相比較其他國家，美國大學沒有考試。 34. You can see many interesting things on your way. A. 你能看見許多有趣的東西在你回家的路上。 B. 一路上你能看見許多有趣的事情。 C. 你能看見許多好玩的東西在車上。 35. As a general rule, it is better to focus on the content of a presentation as a means of attracting your audience’s attention. A. 一般來說，它最好將重心放在講解的內(nèi)容上，使之成為吸引觀眾注意力的方式。 B. 一般的規(guī)則是，它最好集中在禮物的內(nèi)容上，這比吸引觀眾的注意力更好。 C. 一般而言，最好把重點放在講解的內(nèi)容上，借此來吸引觀眾的注意。