219 冷沖（連接片級(jí)進(jìn)模）,連接,片級(jí)進(jìn)模 我國(guó)機(jī)械制造業(yè)管理信息化特點(diǎn)及發(fā)展趨勢(shì)北京機(jī)械工業(yè)自動(dòng)化研究所首席顧問 蔣明煒 1．前言 制造業(yè)特別是機(jī)械制造業(yè)是國(guó)民經(jīng)濟(jì)的支柱產(chǎn)業(yè)，現(xiàn)代制造業(yè)正在改變著人們的生產(chǎn)方式、生活方式、經(jīng)營(yíng)管理模式乃至社會(huì)的組織結(jié)構(gòu)和文化。由于中國(guó)潛在的巨大市場(chǎng)和豐富的勞動(dòng)力資源，世界的制造業(yè)正在向中國(guó)轉(zhuǎn)移，中國(guó)正在成為世界的制造大國(guó)。我國(guó)在家電等若干產(chǎn)品的產(chǎn)量已居世界第一位。但是在自主知識(shí)產(chǎn)權(quán)的創(chuàng)新設(shè)計(jì)、先進(jìn)制造工藝和裝備及現(xiàn)代化管理等方面仍然存在很大差距，所以我們還不是制造強(qiáng)國(guó)。本文僅就機(jī)械制造企業(yè)目前管理中存在的問題、如何利用信息技術(shù)提高管理水平、管理信息化的特點(diǎn)和技術(shù)發(fā)展趨勢(shì)作一些研究，供機(jī)械制造企業(yè)制定信息化方案時(shí)參考。 2．機(jī)械制造企業(yè)目前管理中存在問題 中國(guó)機(jī)械制造業(yè)經(jīng)過幾十年的努力已經(jīng)具有相當(dāng)?shù)囊?guī)模，積累了大量的技術(shù)和經(jīng)驗(yàn)。但是隨著世界經(jīng)濟(jì)一體化的形成，由于中國(guó)潛在的巨大市場(chǎng)和豐富的勞動(dòng)力資源，國(guó)外的技術(shù)、資金、產(chǎn)品大量涌入中國(guó)，中國(guó)企業(yè)面臨前所未有的國(guó)內(nèi)外激烈的競(jìng)爭(zhēng)局面。競(jìng)爭(zhēng)要求企業(yè)產(chǎn)品更新?lián)Q代快、產(chǎn)品質(zhì)量高、價(jià)格低、交貨及時(shí)、服務(wù)好。這些市場(chǎng)競(jìng)爭(zhēng)的武器與企業(yè)管理的模式、管理方法、管理手段、組織結(jié)構(gòu)、業(yè)務(wù)流程密切相關(guān)。然而中國(guó)企業(yè)及人們的思想意識(shí)由于受到 30-40 年計(jì)劃經(jīng)濟(jì)的影響，上述競(jìng)爭(zhēng)武器與發(fā)達(dá)國(guó)家相比存在很大差距。 （1）生產(chǎn)計(jì)劃控制的模式落后 尚未實(shí)施 ERP 的機(jī)械制造企業(yè)幾乎 100%采用臺(tái)套計(jì)劃的方式。即以產(chǎn)品最長(zhǎng)生產(chǎn)周期作為構(gòu)成產(chǎn)品各種物料的采購(gòu)提前期和生產(chǎn)提前期。過分夸大的提前期是造成庫(kù)存和在制品儲(chǔ)備高，流動(dòng)資金占用大的根本原因。生產(chǎn)計(jì)劃與采購(gòu)計(jì)劃脫節(jié)，零件成套水平差，不能準(zhǔn)時(shí)交貨?；蛘哂酶邇?chǔ)備來保交貨期。距離現(xiàn)代管理方法物料需求計(jì)劃 MRP、準(zhǔn)時(shí)生產(chǎn) JIT、供應(yīng)商管庫(kù)房 VMI、同步生產(chǎn)相差甚遠(yuǎn)。 （2）企業(yè)應(yīng)變能力差 今天的市場(chǎng)瞬息萬(wàn)變，需求多樣化。按訂單裝配 MTO，按訂單制造 MTO，按訂單設(shè)計(jì) MTD，大規(guī)模定制 MC。品種規(guī)格繁多，生產(chǎn)、采購(gòu)異常復(fù)雜。從客戶—銷售—設(shè)計(jì)—生產(chǎn)—采購(gòu)—財(cái)務(wù)—成本，需要一個(gè)完整的供應(yīng)鏈管理，才能動(dòng)態(tài)快速地響應(yīng)客戶需求，適應(yīng)千變?nèi)f化市場(chǎng)和客戶定制化的要求。 （3）成本計(jì)算不準(zhǔn)確，成本控制差 人工成本核算一般只能計(jì)算產(chǎn)品成本，無(wú)法計(jì)算零部件成本。成本費(fèi)用分?jǐn)偤艽?，大量成本?shù)據(jù)采集是人工歸集的，數(shù)據(jù)準(zhǔn)確性很差，使得成本計(jì)算不準(zhǔn)確。一般不進(jìn)行標(biāo)準(zhǔn)成本的計(jì)算，也很少進(jìn)行成本分析，因此成本控制差。 （4）信息分散、不及時(shí)、不準(zhǔn)確、不共享 制造業(yè)產(chǎn)、供、銷、人、財(cái)、物是一個(gè)有機(jī)的整體，他們之間存在大量信息交換。然而人工管理信息分散、缺乏完善的基礎(chǔ)數(shù)據(jù)，信息分散、不及時(shí)、不準(zhǔn)確、不共享、大大影響管理決策的科學(xué)性。 （5）科層式的組織機(jī)構(gòu)而不是面向業(yè)務(wù)流程的扁平化的組織，一般業(yè)務(wù)流程不合理，業(yè)務(wù)流程的管理和控制不規(guī)范，隨意性大。 （6）缺乏標(biāo)準(zhǔn)化、規(guī)范化、制度化、程式化的管理，管理的優(yōu)劣因人而異。盡管通過 ISO9000 制定了一系列的程序文件，執(zhí)行的效果可因企業(yè)和管理者而異。 （7）管理工具落后，大部分企業(yè)仍處于手工分散管理或微機(jī)單項(xiàng)管理的階段。有的企業(yè)也建立了全廠的計(jì)算機(jī)網(wǎng)絡(luò)，但應(yīng)用仍是分散的，沒有實(shí)現(xiàn)信息的共享和資源的優(yōu)化配置。 （8）現(xiàn)代化管理的新思想、新方法、新技術(shù)的應(yīng)用差。例如：敏捷制造 AM、虛擬制造 VM、準(zhǔn)時(shí)生產(chǎn)JIT、客戶關(guān)系管理 CRM、供應(yīng)鏈管理 SCM、商業(yè)智能 BI、電子商務(wù) EC、企業(yè)資源計(jì)劃 ERP 等。 3．用信息技術(shù)提高機(jī)械制業(yè)管理水平 上述目前管理中存在的問題嚴(yán)重地影響著企業(yè)管理水平、管理效率和企業(yè)的競(jìng)爭(zhēng)能力。采用現(xiàn)代化的管理思想、方法和計(jì)算機(jī)網(wǎng)絡(luò)通信技術(shù)，實(shí)現(xiàn)機(jī)械制造企業(yè)的管理創(chuàng)新、制度創(chuàng)新和技術(shù)創(chuàng)新是擺在每個(gè)企業(yè)面前刻不容緩任務(wù)。所以建立聯(lián)接廠內(nèi)外的計(jì)算機(jī)網(wǎng)絡(luò)通信系統(tǒng)，選擇先進(jìn)、成熟、適合企業(yè)管理需求的企業(yè)資源計(jì)劃 ERP、客戶關(guān)系管理 CRM、供應(yīng)鏈管理 SCM、商業(yè)智能 BI、電子商務(wù) EC 等軟件系統(tǒng)，通過管理咨詢和業(yè)務(wù)流程重組，優(yōu)化設(shè)計(jì)企業(yè)的組織機(jī)構(gòu)、管理模式、業(yè)務(wù)流程，應(yīng)用上述軟件系統(tǒng)，實(shí)現(xiàn)企業(yè)管理的信息化。以克服目前企業(yè)管理中存在的問題，提高企業(yè)管理水平、管理效率和企業(yè)的競(jìng)爭(zhēng)能力，是企業(yè)面對(duì)知識(shí)經(jīng)濟(jì)和全球經(jīng)濟(jì)一體化做出的必然選擇。系統(tǒng)建設(shè)的目標(biāo)是： （1）建成一個(gè)覆蓋全公司的計(jì)算機(jī)網(wǎng)絡(luò)化的管理信息系統(tǒng)。該系統(tǒng)使企業(yè)的生產(chǎn)經(jīng)營(yíng)實(shí)現(xiàn)物流、資金流、信息流和工作流的高度統(tǒng)一與并行運(yùn)作，并通過 Intranet、Internet 實(shí)現(xiàn)企業(yè)內(nèi)、外部充分的信息交流及企業(yè)與外界的聯(lián)系，形成有效的敏捷供需鏈系統(tǒng)。 （2） 采用先進(jìn)的生產(chǎn)計(jì)劃控制方法。打破臺(tái)套計(jì)劃的方式，按各種物料的采購(gòu)提前期和生產(chǎn)提前期編制物料需求計(jì)劃。建立一個(gè)有效、靈活的由主生產(chǎn)計(jì)劃、物料需求計(jì)劃和車間作業(yè)計(jì)劃的三級(jí)計(jì)劃所組成的生產(chǎn)計(jì)劃管理體系，最大限度的縮短產(chǎn)品生產(chǎn)周期、采購(gòu)周期、準(zhǔn)時(shí)交貨，快速響應(yīng)客戶需求，最大限度的降低庫(kù)存和成本，提高售后服務(wù)水平。有條件的企業(yè)推行準(zhǔn)時(shí)生產(chǎn) JIT、供應(yīng)商管庫(kù)房 VMI、同步生產(chǎn)等先進(jìn)管理方法。 （3）實(shí)現(xiàn)全公司基礎(chǔ)數(shù)據(jù)（如物料數(shù)據(jù)、產(chǎn)品結(jié)構(gòu)數(shù)據(jù)、產(chǎn)品設(shè)計(jì)工藝數(shù)據(jù)、生產(chǎn)能力數(shù)據(jù)等）統(tǒng)一生成、統(tǒng)一維護(hù)和統(tǒng)一管理，供經(jīng)授權(quán)的各相關(guān)部門使用，真正做到數(shù)出一家、數(shù)據(jù)共享，避免冗余。通過ERP 系統(tǒng)的建立和實(shí)施進(jìn)一步理順企業(yè)的管理程序，做到管理的制度化、規(guī)范化和科學(xué)化。 （4）針對(duì)目前各管理部門中信息分割的情況，建立以客戶為中心的動(dòng)態(tài)信息反饋和監(jiān)控體系，實(shí)現(xiàn)對(duì)每項(xiàng)任務(wù)從合同簽訂、設(shè)計(jì)、生產(chǎn)、采購(gòu)、成本核算到成品發(fā)貨全過程的動(dòng)態(tài)跟蹤，使每項(xiàng)任務(wù)處于有效的監(jiān)控之下。 （5）加強(qiáng)財(cái)務(wù)管理和健全成本核算功能。真正建立起二級(jí)成本核算體系，采用先進(jìn)的成本核算方法，較為準(zhǔn)確地核算出零部件成本和產(chǎn)品成本，為銷售報(bào)價(jià)和財(cái)務(wù)核算提供可靠依據(jù)。進(jìn)行成本分析，找出降低成本的因素，有效降低成本。 （6）使用計(jì)算機(jī)加強(qiáng)質(zhì)量數(shù)據(jù)的統(tǒng)計(jì)分析。充分利用質(zhì)量檢測(cè)數(shù)據(jù)，利用多種分析方法，進(jìn)行深入的統(tǒng)計(jì)和分析。有力地監(jiān)督和提高質(zhì)量水平。 （7）通過計(jì)算機(jī)實(shí)現(xiàn)企業(yè)的信息化管理，將廣大管理人員從繁瑣的手工勞動(dòng)中解放出來，使他們有機(jī)會(huì)學(xué)習(xí)管理理論和提高管理技能，從本質(zhì)上提高企業(yè)管理人員的管理水平。 4．中國(guó)機(jī)械制造業(yè)管理的特點(diǎn) 機(jī)械制造業(yè)與其它制造業(yè)的管理具有共性也有個(gè)性；機(jī)械制造業(yè)本身隨著生產(chǎn)類型，生產(chǎn)批量，生產(chǎn)組織方式不同其管理方法存在差異；中國(guó)的制造業(yè)與發(fā)達(dá)國(guó)家相比，由于企業(yè)文化、法律、制度的不同也有其特殊性。下面就這些特點(diǎn)加以論述： （1）機(jī)械制造業(yè)是典型的離散制造業(yè)，其管理軟件根據(jù)企業(yè)的生產(chǎn)類型，生產(chǎn)批量，生產(chǎn)組織方式不同，需要不同的解決方案。下圖列出生產(chǎn)類型的劃分： 這些制造類型的特征： 離散制造——不同的物料經(jīng)過非連續(xù)的移動(dòng)，通過不同路徑，生產(chǎn)出不同的物料和產(chǎn)品。如汽車、機(jī)床、飛機(jī)、計(jì)算機(jī)、家電等。 流程工業(yè)——物料經(jīng)過混合、分離、成型或者化學(xué)反應(yīng)，物料大多連續(xù)地通過相同路徑，生產(chǎn)出有價(jià)值的產(chǎn)品。它又分為連續(xù)生產(chǎn)、批量生產(chǎn)和混合制造幾種類型。在管理上要求配方管理、副產(chǎn)品、聯(lián)產(chǎn)品、多種計(jì)量單位，同一物品多個(gè)質(zhì)量等級(jí)、批號(hào)跟蹤、保質(zhì)期等特點(diǎn)，一般用專業(yè)流程工業(yè)軟件。 單件生產(chǎn)——產(chǎn)品按訂單設(shè)計(jì)、按客戶需求生產(chǎn)，產(chǎn)品很復(fù)雜。產(chǎn)品生產(chǎn)周期一般都很長(zhǎng)。有時(shí)一個(gè)合同按部件多次交貨。如三大動(dòng)力廠（大電機(jī)、汽輪機(jī)、鍋爐）重型機(jī)械、造船等。生產(chǎn)組織按工藝劃分，設(shè)備是通用的。生產(chǎn)管理中除應(yīng)用多品種小批量生產(chǎn)的整套方法外，需增加網(wǎng)絡(luò)計(jì)劃（項(xiàng)目管理） ，關(guān)鍵資源排序。這里 CRM 就并不重要。 多品種小批量生產(chǎn)——產(chǎn)品是標(biāo)準(zhǔn)的或選配的。需求可以是預(yù)測(cè)，或按訂單生產(chǎn)，按訂單裝配。生產(chǎn)組織按工藝特征分車間、工段、班組，如鑄、鍛、鉚、焊、車、銑、刨、磨、裝配等。生產(chǎn)計(jì)劃的特征是典型的 MRPII 加配置控制。他們也需要 CRM，SCM 等。 大批量生產(chǎn)——產(chǎn)品是標(biāo)準(zhǔn)或少數(shù)選配。需求主要靠預(yù)測(cè)，也考慮訂單。生產(chǎn)設(shè)備是以物料（零件、部件）為對(duì)象組成一條條流水生產(chǎn)線。生產(chǎn)計(jì)劃的特征是將傳統(tǒng) MRPII 與 JIT 混合制造，中長(zhǎng)期計(jì)劃和批量生產(chǎn)的零件采用物料需求計(jì)劃 MRP，執(zhí)行計(jì)劃采用 JIT、看板（電子看板） 、反沖庫(kù)存、條碼物料跟蹤等計(jì)劃。CRM，電子商務(wù)就很重要。 大規(guī)模定制——將多品種小批量生產(chǎn)以滿足不同客戶個(gè)性需求和大批量生產(chǎn)提高生產(chǎn)率，降低成本的優(yōu)勢(shì)相結(jié)合。生產(chǎn)組織仍是流水線，但產(chǎn)品配置是多種多樣。在生產(chǎn)計(jì)劃控制方面它需要結(jié)合 MRP、JIT、配置控制等綜合應(yīng)用。是前兩種的混合制造模式。 所以，企業(yè)生產(chǎn)類型不同，在選擇 ERP 軟件時(shí)要按這些不同的管理特征去尋找滿足企業(yè)需求的軟件。你是個(gè)年產(chǎn) 10 萬(wàn)輛汽車的生產(chǎn)廠，軟件中沒有 JIT 我看就不合適。你是個(gè)重型機(jī)械廠，他產(chǎn)品中沒有項(xiàng)目管理，關(guān)主件質(zhì)量跟蹤，我看也不行。另外，不同的企業(yè)管理的重點(diǎn)也不盡相同，有的企業(yè)銷售非常復(fù)雜，但生產(chǎn)簡(jiǎn)單。有的采購(gòu)和生產(chǎn)制造非常復(fù)雜，但一年只有幾個(gè)合同，銷售管理并不重要。所以，一定要辯證施治、對(duì)癥下藥。 （2）由于東西方文化的差異，使得我們必須重新審視西方 ERP 系統(tǒng)在中國(guó)的應(yīng)用問題。 西方以“ 法 ”為重心的管理模式，所以西方 ERP 系統(tǒng)是根據(jù)以法為重的企業(yè)文化、政府的政策法令、規(guī)章制度、稅收政策、設(shè)計(jì)開發(fā)的；比較重時(shí)間進(jìn)度，重計(jì)劃，以保證交貨期為目標(biāo)，以時(shí)間計(jì)劃為主線，以標(biāo)準(zhǔn)化為基礎(chǔ)，強(qiáng)調(diào)在正確的時(shí)間將正確的物料按正確的量送到正確的地方。軟件功能和邏輯符合所在國(guó)政府的政策法令、規(guī)章制度、稅收政策。人們嚴(yán)格遵守合約，重計(jì)劃、守紀(jì)律。 應(yīng)當(dāng)說，ERP 較好地解決了發(fā)達(dá)國(guó)家的制造企業(yè)的集成化管理問題。 東方以“ 情 ”為特質(zhì)的管理哲理，這種管理由于偏重于人的作用和價(jià)值實(shí)現(xiàn)，卻忽略制度效應(yīng)和條例管理，從而表現(xiàn)出在強(qiáng)調(diào)人事關(guān)系方面理性精神表現(xiàn)得充分，而在強(qiáng)調(diào)任務(wù)和規(guī)則方面，理性精神表現(xiàn)得不充分。因此，法規(guī)制度的不嚴(yán)，人事關(guān)系過多，理性精神不足，正是中國(guó)式管理的缺陷和不足之處。其在管理上的表現(xiàn)，就是較多考慮“后果” 。所謂的 “主人翁”精神，否認(rèn)是管理者還是被管理者，都注重自己行為的價(jià)值標(biāo)準(zhǔn)，他們重承諾，輕合約；重調(diào)度，輕計(jì)劃；重情感，輕制度；隨意性強(qiáng)，守時(shí)性差。所以西方 ERP在中國(guó)的應(yīng)用必須注重對(duì)人的價(jià)值觀的管理。所以建立責(zé)權(quán)利相結(jié)合的，全面進(jìn)行企業(yè)績(jī)效管理是非常必要的。 （3）ERP 這個(gè)現(xiàn)代制造業(yè)的管理工具，它有其社會(huì)屬性和自然屬性兩個(gè)方面。就其自然屬性而言，中外企業(yè)沒有多大差別。它們都追求最大限度的縮短生產(chǎn)制造周期，降低成本，降低庫(kù)存，準(zhǔn)時(shí)交貨，快速響應(yīng)客戶需求。因此 ERP 的普遍原理是中外適用的。但就其社會(huì)屬性而言，企業(yè)管理受國(guó)家政策法令、規(guī)章制度、稅收政策、市場(chǎng)環(huán)境的影響。因此 ERP 一定要考慮國(guó)情化。例如， ERP 中的財(cái)務(wù)軟件，它必須符合中國(guó)財(cái)政部頒布的會(huì)計(jì)準(zhǔn)則和會(huì)計(jì)電算化的要求。在現(xiàn)階段還要處理“三角債”；以物易物的“磨帳” 處理；在成本核算中保留計(jì)劃價(jià)逐步接轉(zhuǎn)，差異分?jǐn)偟姆椒?；既有?cái)務(wù)應(yīng)收帳，還要記錄銷售應(yīng)收帳；雙重工時(shí)定額等。 （4）中國(guó)機(jī)械制造業(yè)的管理是最復(fù)雜的。機(jī)械制造業(yè)由于物料品種規(guī)格多，生產(chǎn)不連續(xù)，生產(chǎn)制造過程復(fù)雜，所以機(jī)械制造業(yè)的管理比其他制造業(yè)復(fù)雜。另外，中國(guó)機(jī)械制造業(yè)與國(guó)外發(fā)達(dá)國(guó)家相比仍然是大而全，小而全的生產(chǎn)組織模式，專業(yè)化分工沒有像國(guó)外那樣細(xì)，中國(guó)企業(yè)內(nèi)部的管理相對(duì)國(guó)外要復(fù)雜，所以中國(guó)機(jī)械制造業(yè)的管理是最復(fù)雜的。 5.械械制造業(yè)管理信息化的發(fā)展趨勢(shì) 隨著全球經(jīng)濟(jì)一體化進(jìn)程的加快，新的管理模式和管理方法不斷涌現(xiàn)，計(jì)算機(jī)和網(wǎng)絡(luò)通信技術(shù)高速發(fā)展，特別是國(guó)際互聯(lián)網(wǎng)絡(luò)滲透到世界的每個(gè)角落。作為機(jī)械制造企業(yè)管理信息化的重要工具---企業(yè)資源計(jì)劃ERP 系統(tǒng)，正在發(fā)生著深刻的變化和發(fā)展。下面我們從管理思想、系統(tǒng)性能和軟件開發(fā)平臺(tái)三個(gè)方面講述其發(fā)展趨勢(shì)。 （1）管理思想的發(fā)展 1.在網(wǎng)絡(luò)系統(tǒng)支持下，新的 ERP 系統(tǒng)將給世界帶入這樣一種境界：消費(fèi)者或客戶通過互聯(lián)網(wǎng)絡(luò)在電子商場(chǎng)了解產(chǎn)品性能、價(jià)格，通過電子商務(wù)給生產(chǎn)廠商下達(dá)訂單；生產(chǎn)者通過 ERP 系統(tǒng)下達(dá)物料采購(gòu)和生產(chǎn)制造指令，通過電子商務(wù)完成物料采購(gòu)、支付活動(dòng)；經(jīng)過生產(chǎn)制造，最后將商品按時(shí)送交用戶，在網(wǎng)上完成交易和結(jié)算。它使供應(yīng)商、生產(chǎn)者、分銷商、客戶，通過供應(yīng)鏈緊密集成，物料不間斷的流動(dòng)，達(dá)到減少庫(kù)存，最大限度減少經(jīng)營(yíng)成本，快速響應(yīng)客戶需求，提高企業(yè)市場(chǎng)競(jìng)爭(zhēng)能力和經(jīng)濟(jì)效益。所以供應(yīng)鏈管理SCM，電子商務(wù) EC 將必不可少。 2.由于市場(chǎng)競(jìng)爭(zhēng)加劇，制造商要從過去的“以產(chǎn)品為中心” 轉(zhuǎn)向以“客戶為中心” 的經(jīng)營(yíng)策略?？蛻絷P(guān)系管理CRM 它為企業(yè)提供全方位的客戶視角，賦予企業(yè)更完善的與客戶交流的能力，是一種最大化客戶收益率的方法。它在充分了解客戶的特殊需求基礎(chǔ)上，進(jìn)行“一對(duì)一” 的個(gè)性化服務(wù)，提高客戶對(duì)企業(yè)的滿意度和忠誠(chéng)度，使企業(yè)取得競(jìng)爭(zhēng)優(yōu)勢(shì)。其目的在于建立一個(gè)系統(tǒng)，使企業(yè)在客戶服務(wù)、市場(chǎng)競(jìng)爭(zhēng)、銷售及支持方面形成彼此協(xié)調(diào)的全新的關(guān)系。CRM 既是技術(shù)，又是一種新型的管理哲理和機(jī)制。 3.支持敏捷制造和虛擬制造。敏捷制造是使企業(yè)具有卓越的自適應(yīng)能力，在多變的環(huán)境中占據(jù)競(jìng)爭(zhēng)主導(dǎo)地位的總體戰(zhàn)略。在經(jīng)營(yíng)管理范疇中其實(shí)現(xiàn)的技術(shù)手段包括：準(zhǔn)時(shí)生產(chǎn) JIT，精良生產(chǎn) LP，并行工程 CE，業(yè)務(wù)流程再造 BPR，虛擬制造 VM 等。通過快速建模工具和參考模型庫(kù)，加快業(yè)務(wù)流程再造的過程。采用基于瀏覽器/服務(wù)的體系結(jié)構(gòu)和軟構(gòu)件技術(shù)，通過標(biāo)準(zhǔn)虛擬專用網(wǎng) VPN 技術(shù)，完全可以構(gòu)建虛擬制造的環(huán)境，支持虛擬企業(yè)和虛擬制造的管理需求。 4.企業(yè)績(jī)效管理 EPM（Enterprise Performance Management ） 。EPM 根據(jù)企業(yè)的戰(zhàn)略目標(biāo)和經(jīng)營(yíng)目標(biāo)，設(shè)置各個(gè)部門的目標(biāo)，并將這些目標(biāo)層層分解為每個(gè)員工的目標(biāo)，通過 ERP 系統(tǒng)采集其執(zhí)行情況，并與分配的目標(biāo)進(jìn)行比較，以確定員工的報(bào)酬和獎(jiǎng)勵(lì)。并對(duì)整個(gè)公司、部門和員工的績(jī)效進(jìn)行分析。EPM 包括計(jì)劃、管理和分析的全過程。以建立完善的激勵(lì)機(jī)制，促成公司目標(biāo)的實(shí)現(xiàn)，提高企業(yè)的績(jī)效。 5.ERP 要走專業(yè)化的道路。鑒于不同行業(yè)在管理細(xì)節(jié)上存在較大差異，需要針對(duì)不同的行業(yè)特點(diǎn)、運(yùn)作機(jī)理，設(shè)置相應(yīng)的業(yè)務(wù)流程、搭建相應(yīng)的組織結(jié)構(gòu)并設(shè)計(jì)相應(yīng)的軟件架構(gòu)去實(shí)現(xiàn)。不能指望用一個(gè)通用解決方案去適用所有行業(yè)，特別是在涉及到生產(chǎn)、銷售、采購(gòu)和成本這樣的企業(yè)業(yè)務(wù)細(xì)節(jié)時(shí)，必須擁有專注于某一行業(yè)的方案才能有效解決不同應(yīng)用環(huán)境的信息化問題。另外專業(yè)化的 ERP 軟件產(chǎn)品其開發(fā)周期短、升級(jí)換代快、實(shí)施容易、成本低等特點(diǎn)。 （2）系統(tǒng)性能的要求 1.為了適應(yīng)不斷變化的組織結(jié)構(gòu)和業(yè)務(wù)流程，ERP 系統(tǒng)需要發(fā)展商務(wù)過程管理（Business Process Management ）和工作流管理，支持業(yè)務(wù)流程重組和企業(yè)動(dòng)態(tài)建模。針對(duì)企業(yè)的不同需求，實(shí)現(xiàn)功能可裁剪、系統(tǒng)可配置、流程可重構(gòu)、過程可管理。 2.為了使廣大供應(yīng)商、客戶、合作伙伴、廣大員工進(jìn)入應(yīng)用系統(tǒng)，ERP 系統(tǒng)必須提供對(duì)內(nèi)對(duì)外的可集成性和靈活性。對(duì)內(nèi) ERP 系統(tǒng)要與 CIMS、OA、立體倉(cāng)庫(kù)、條形碼，數(shù)據(jù)挖掘等系統(tǒng)緊密集成。對(duì)外與供應(yīng)商、客戶、合作伙伴的異構(gòu)系統(tǒng)集成，充分實(shí)現(xiàn)信息共享；支持移動(dòng)辦公和無(wú)線接入。 3.支持集團(tuán)公司業(yè)務(wù)。支持多公司、多組織，跨地域的商業(yè)運(yùn)作模式。 （3）軟件開發(fā)平臺(tái)的要求 為了實(shí)現(xiàn)上述管理功能和系統(tǒng)性能的要求，ERP 軟件開發(fā)平臺(tái)必須采用以下技術(shù)： 1. 基于瀏覽器/服務(wù)器的多層體系結(jié)構(gòu)。為了使用戶在任何地方、任何時(shí)候操作數(shù)據(jù)成為可能，大大拓展客戶范圍，將客戶擴(kuò)展到整個(gè) Internet 網(wǎng)絡(luò)上，采用 J2EE 或.NET 開發(fā)平臺(tái)，實(shí)現(xiàn)客戶端的瀏覽器層、Web 層、業(yè)務(wù)邏輯層和數(shù)據(jù)庫(kù)層的多層體系結(jié)構(gòu)是非常必要的。為了實(shí)現(xiàn)模塊之間的互通、互操作，管理構(gòu)件的搭建與跨環(huán)境的部署和管理，都需要中間件的支撐。 2.了使 ERP 系統(tǒng)具有良好的可移植性、可集成性、互操作性，必須采用符合工業(yè)標(biāo)準(zhǔn)的開發(fā)語(yǔ)言、開發(fā)工具、通信協(xié)議和數(shù)據(jù)庫(kù)系統(tǒng)。使應(yīng)用軟件真正做到獨(dú)立于操作系統(tǒng)（NT，UNIX，Linux） ，獨(dú)立于數(shù)據(jù)庫(kù)（ORACLE，SQL SERVER ，Sybase，DB2）自然也獨(dú)立于硬件平臺(tái)。 3.了實(shí)現(xiàn)系統(tǒng)可配置、流程可重構(gòu)，軟件開發(fā)要采用軟構(gòu)件技術(shù)。 4.支持分布式應(yīng)用系統(tǒng)。新一代的管理軟件系統(tǒng)是超大規(guī)模的，也可根據(jù)需要剪裁成中小型應(yīng)用系統(tǒng)。它將不再是集中在同一局域網(wǎng)絡(luò)服務(wù)器上的系統(tǒng)，因此支持分布式應(yīng)用和分布式數(shù)據(jù)庫(kù)是未來管理軟件的一個(gè)特征。 綜上所述，機(jī)械制造企業(yè)是管理非常復(fù)雜的企業(yè)，目前管理中存在諸多的問題，非常不利于激烈的市場(chǎng)競(jìng)爭(zhēng)環(huán)境。利用信息技術(shù)實(shí)現(xiàn)管理創(chuàng)新、制度創(chuàng)新和技術(shù)創(chuàng)新，提高管理水平是不容置疑的。文章講述了機(jī)械制造企業(yè)管理信息化的特點(diǎn)，從管理思想、ERP 系統(tǒng)性能要求和軟件開發(fā)平臺(tái)三個(gè)方面談了技術(shù)發(fā)展趨勢(shì)。供 ERP 軟件供應(yīng)商開發(fā)軟件和機(jī)械制造企業(yè)制定信息化方案時(shí)參考。 機(jī)電一體化網(wǎng) 我國(guó)機(jī)械制造業(yè)管理信息化特點(diǎn)及發(fā)展趨勢(shì)一文由聚合堂 lw.JuHeTang.com 搜集整理，版權(quán)歸作者所有,轉(zhuǎn)載請(qǐng)注明出處! 1. forewords The manufacturing industry specially is the mechanical manufacturing industry is the national economy pillar industry, the modern manufacturing industry is changing people's production method, the life style, the management management pattern and even society's organizational structure and the culture. As a result of the Chinese latent giant market and the rich labor force resources, the world manufacturing industry is shifting to China, China is becoming the world the manufacture great nation. Our country and so on certain products output has occupied the first in the world in the electrical appliances. But in independent aspect and so on intellectual property rights innovation design, advanced manufacture craft and equipment and modern management still had the very big disparity, therefore we make the powerful nation. Does this article only at present manage the question on the machine manufacture enterprise which exists, how using the information technology enhancement management level, the management information characteristic and the technological development tendency does some research, formulates when the information plan for the machine manufacture enterprise refers.2. machine manufactures enterprise at present manages has the problem The Chinese mechanical manufacturing industry passed through for several dozens years diligently already to have the suitable scale, accumulated the massive technologies and the experience. But along with the world economics integration formation, as a result of the Chinese latent giant market and the rich labor force resources, the overseas technology, the fund, the product massively wells up into China, the Chinese enterprise faced with the unprecedented domestic and foreign keen competition aspect. The competition request enterprise product renewal quick, the product quality high, the price low, the delivery is prompt, serves. These market competitions weapons and business management pattern, management, management method, organizational structure, service flow close correlation. However Chinese enterprise and people's ideology because receives 30-40 year planned economy the influence, the above competition weapon and the developed country compare the existence very big disparity. (1) productive plan control pattern backwardness not yet implements ERP the machine manufacture enterprise nearly 100% to use the wrap plan the way. Namely proposes the earlier period and the production by the product longest production cycle as the constitution product each kind of material purchase proposes the earlier period. Excessively exaggerating proposes the earlier period is creates the stock and the goods in process stockpiles high, the floating capital takes the big basic reason. The productive plan and purchases the plan to come apart, the components complete set level error, cannot punctually deliver. Or with high stockpiles guarantees the date of delivery. Plans MRP from the modern management material demand, punctually produces JIT, the supplier manages storehouse VMI, the synchronized production is far from. (2) the enterprise strain capacity difference today market is fast changing, demand diversification. Assembles MTO according to the order form, makes MTO according to the order form, designs MTD according to the order form, large-scale has custom-made MC. Variety specification many, the production, the purchase exceptionally is complex. From the customer - sale - design - production - purchase - finance - cost, needs a complete supply chain management, can dynamic fast respond the customer demand, adapts the ever changing market and the customer has custom-made request. (3) cost finding, the cost control difference artificial cost accounting generally only cannot calculate the product cost, is unable to calculate the spare part cost. The cost expense shares very thickly, the massive costs data acquisition is artificially gathers together, the data accuracy is very bad, causes cost finding plate out of true. Generally does not carry on the standard cost the computation, also very little carries on the cost analysis, therefore cost control difference. (4) the information disperses, is inferior to when, does not share the manufacture immovable property, for, sells, the person, the wealth, the thing is an organic whole, between them has the massive exchange of information. When artificially manages the information to disperse, to lack the consummation the foundation data, the information disperses, is inferior to, does not share, the tremendous influence management decision-making scientific nature. (5) the branch level -like organizations and agencies but are not face the service flow the flat organization, the general service flow is unreasonable, the service flow management and the control is not standard, is at will big. (6) lacks standardized, standardized, the institution, the formula management, the management fit and unfit quality is different from person to person. Although has formulated a series of procedures document through ISO9000, the execution effect may because of the enterprise and the superintendent but different. (7) manages the tool to be backward, the majority of enterprises still were in the manual disperser management or the microcomputer single item management stage. Some enterprises have also established the entire factory computer network, but applied was still dispersible, has not realized information sharing and the resources optimized disposition. (8) modern management new thought, new method, new technical application difference. For example: Agilely makes AM, hypothesized makes VM, punctually produces JIT, the customer relations manages CRM, supplies the chain to manage SCM, commercial intelligence BI, electronic commerce EC, the enterprise resources plans ERP and so on.3. raises the mechanical system industry management level with the information technology The above at present manages the question which exists seriously to affect the business management level, the management efficiency and enterprise's competitive ability. Uses modernized the management thought, the method and the computer network communication, realizes the machine manufacture enterprise's management innovation, the system innovation and the technical innovation is suspends in front of each enterprise the urgent duty. Therefore inside and outside the establishment joint factory computer network communications system, the choice advanced, is mature, the suitable business management demand enterprise resources plansERP, the customer relations managesCRM, supplies the chain to manageSCM, commercial intelligenceBI, software systemand so onelectronic commerce EC, through management consultation and service flow reorganization, optimized design enterprise's organizations and agencies, management pattern, service flow, application above software system, realization business management information. Overcomes the question which in at present business management exists, raises the business management level, the management efficiency and enterprise's competitive ability, is the enterprise the inevitably choice which makes facing the knowledge economy and the whole world economic integration. The system construction goal is: (1) completes to cover the entire company the computer network management information system. This system causes the enterprise the production management realization class, the fund class, the information flow and the work flows is highly unified and the parallel operation, and throughIntranet,in the Internet realization enterprise, exterior full information exchange and the enterprise and the outside relation, forms the effective agile supply and demand chain system. (2) uses the advanced productive plan control method. Breaks the wrap plan the way, proposes the earlier period and the production according to each kind of material purchase raises the earlier period establishment material demand plan. Establishes effectively, is nimble the productive plan management system which by the host productive plan, the material demand plan and the workshop work plan three levels of plans is composed, maximum limit reduces the product production cycle, the purchase cycle, the punctual delivery, the fast response customer demand, maximum limit reduces the stock and the cost, raises the post-sale service level. Has the condition the enterprise to carry out punctually producesJIT, the supplier manages storehouseVMI, the synchronized production and so on the advanced management. (3) realizes the entire company foundation data (for example material data, product structure data, product design craft data, productivity data and so on) unifies the production, the unification maintains and unifies the management, for uses after authorized each related department, truly achieves several, data sharing, avoids the redundancy. Furtherstraightens outthe enterprise through the ERP system establishment and the implementation the executive program, achieves the management the institution, the standardization and the scientific style. (4) in view of at present each control section in the information division situation, establishes take the customer as the central dynamic information feedback and the monitoring system, realizes signs, the design, the production, the purchase, the cost accounting end product to each duty from the contract delivers goods the entire process dynamic track, causes each duty to be in under the effective monitoring. (5) strengthens the financial control and the perfect cost accounting function. Truly establishes two levels of cost accounting system, uses the advanced cost accounting method, a more accurate core figures out the spare part cost and the product cost, is the sales quoted price and the financial calculation provides the reliable basis. Carries on the cost analysis, discovers reduces the cost the factor, effectively reduces the cost. (6) uses the computer to strengthen the quality data the statistical analysis. The full use quality examination data, the use many kinds of analysis method, carries on the thorough statistics and the analysis. Powerfully supervises and raises the quality level. (7) through the computer realization enterprise's information management, liberates the general administrative personnel from the tedious manual labor, enable them to have the opportunity to study the management theory and the enhancement management skill, from essentially raises the business management personnel's management level.4. Chinese mechanical manufacturing industry management characteristic The mechanical manufacturing industry has the general character with other manufacturing industries management also to have the individuality; Mechanical manufacturing industry itself along with production type, production batch, production organization way different its management existence difference; China's manufacturing industry and the developed country compare, because the enterprise culture, the law, the system different also have its particularity. Under performs on these characteristics to elaborate: (1) the mechanical manufacturing industry is the typical separate manufacturing industry, its management software basis enterprise's production type, the production batch, the production organization way is different, needs the different solution. The next chart lists the production type division: These manufacture types characteristics: The separate manufacture - different material passes through the non- continual migration, through the different way, produces the different material and the product. If automobile, engine bed, airplane, computer, electrical appliances and so on. The flow industry - material after the mix, the separation, takes shape or the chemical reaction, the material mostly continuously through the same way, produces the valuable product. It divides into the continuous production, the volume production and the mix makes several kind of types. Requests the formula management, the wastage, the payment proportional to production in the management, the many kinds of measuring unit, the identical goods many quality rank, the batch number track, guarantees characteristic and so on nature time, generally uses specialized flow industry software. The piecework - product according to the order form design, according to the customer demand production, the product is very complex. The product production cycle all very is generally long. Sometimes a contract many times delivers according to the part. If three big power plants (big electrical machinery, steam turbine, boiler) heavy duty machinery, shipbuilding and so on. The production organization according to the craft division, the equipment is general. In the produ